Project Manager Customer Service

Location:

Alamosa, CO, 81101

Posted:

May 09, 2011

Contact this candidate

Resume:

Thomas F. Motejzik

**** *** ******** **.

Alamosa, CO 81101

Cell: 719-***-****

Email: amnth8@r.postjobfree.com

__________________________________________________________________________________________________________________

Objective:

Apply my knowledge of computer networks, and my extensive technical and management experience towards a challenging career opportunity in Information Systems leadership.

Qualifications:

Technically sophisticated and business-savvy, with excellent interpersonal and communications skills.

Strong leadership qualifications coupled with a team-based management style.

Proven ability in building new Information Technology Systems, team and networks.

Experience:

Director of Information Systems

San Luis Valley Regional Medical Center Alamosa, Colorado Dec. 2008 – Aug. 2010

An energetic visionary manager, who has over 15 years of progressive experience in the information systems discipline.

Implemented a hospital I.S. Help Desk for excellence in customer service.

Accomplished in project development, implementation and management.

Advisor to senior management on strategic planning of computer operating systems, application programs, integration, and hardware capabilities at the hospital and hospital owned clinics.

Expertise is broad in scope, including telecommunications, computer operations and administration, as well as business and clinical application of information technology.

Possesses practical experience in team building and continuous quality improvement and performance improvement processes.

Manage overall operation of the Information Systems department, including responsibility for a $1.9M annual budget, all personnel matters, system security, data confidentiality and strategic direction.

Manage internal and external audit engagements, including HIPAA and SOX security.

Supervise a staff of eight employees.

Director of Information Systems

Lea Regional Medical Center Hobbs, New Mexico July 2001 – Dec. 2008

Seamlessly pulled together two separate departments (Data & Meditech), along with the acquisition of Telecommunications from Facilities Management, to build one comprehensive Information Systems team.

I.S. Department attained the best employee satisfaction survey scores in the hospital.

Implemented a hospital I.S. Help Desk for excellence in customer service.

Excellent customer service skills, service surveys show an average customer satisfaction level of 4.7 on a scale of 5.

Manage implementation of PACS system for hospital and physicians.

Design, budget and manage I.S. and telecommunications infrastructure for Emergency room expansion, new GI Lab, new Outpatient Surgery area, off-site Industrial Medicine Center and off-site Physical Therapy Center

Manage overall operation of the Information Systems department, including responsibility for a $1.7M annual budget, all personnel matters, system security, data confidentiality and strategic direction.

Developed written policies and procedures to maximize personnel and streamline functions.

Implemented complete data network upgrade utilizing Cisco Systems equipment with minimal down time.

Supervise a staff of four employees.

Project Manager

Advantage Professionals Scottsdale, Arizona March 2001 – April 2001

Represented EDS on a six-week project at SSA in Albuquerque, NM.

Project Manager for a call center upgrade including 48 T1 lines, 800 handsets, and a Management LAN with 32 workstations, both remodel and new construction.

MIS Manager

Isleta Casino & Resort Albuquerque, New Mexico December 1995 – September 2000

Managed all aspects of the MIS Department for five years, and as the Casino business grew, built it up from a one-man department to a staff of six.

Designed, implemented and worked with contractors to give total connectivity throughout all buildings on the campus. Maintained a multi-platform network using Novell, Windows NT, Unix, and IBM AS/400 all on the same wire using a switched Ethernet network with Cisco equipment.

Used both Rumba and IBM Client Access software for AS/400 connectivity and EM320 for connectivity to the Unix (SDS) system.

Designed and partially implemented the entire network infrastructure at the Isleta Casino & Resort new facility. Managed an I.S. construction budget of $7M.

Implemented a training service within the MIS department. The purpose of this service was to train all computer users at Isleta how to most effectively utilize the software tools available to them.

Primary responsibilities included MIS department budgeting, project management, purchasing hardware and software, backups and system administration.

Supervise a staff of six employees.

Hospital & Community Leadership:

Active participation in Emergency Preparedness, Information Management, Ethics & Compliance, Sponsorship, Utilities, and HIPAA committees.

Active participation in Lyons Club, Relay for Life, United Way Chile Cook-off, Lea County Fair, Lea County Clean-up, Taste of Lea County and support Conquistador Council, BSA.

Education:

Baptist Health Care Leadership Institute:

Active participation in program since October, 2002

University of New Mexico Certificates:

Beginning MS-DOS (6.2), Introduction to Computer Networks, LAN Administration I, LAN Administration II, Certificate in LAN Administration, Certificate in Computer Literacy.

T-VI

Diploma in Electronics Technology

References for Thomas F Motejzik

Julie Soekoro, CFO

Trinity Medical Center

Birmingham, Alabama

205-***-****

Sean Tuley Senior VP of Information Technology

Lifepoint Hospital

615-***-****

amnth8@r.postjobfree.com

Nancy Nix, Lab Director