Customer Service Sales
Resume:
Stephanie Johnson
**** *. ******* **, *** ** Desoto, TX 75115
*********@***.***
Mission: A college sophomore seeking a position that is rewarding and compliments my chosen career path as I use the knowledge I have gained at Southern Methodist University.
Profile • More than 5 years of successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support and critical thinking skills.
• Possess solid computer skills.
• Excellent working knowledge using Windows-based computer systems. Excellent oral and written communications skills
Skills
Typing - 50 WPM
Data Entry - 8000 kspm Alpha/Numeric
MS Office Suite
Internet research
Multiple screen navigation
Business Writing
Employment
3/2009 - 5/2009 TELVISTA
TIER 2 TECH SUPPORT REP
Receive inbound calls regarding HD/DVR technical inquiries for Verizon FiOS accounts.
Troubleshooting/Tech support.
9/2006 - 1/2008 D & L TRANSPORTATION
CUSTOMER SERVICE REPRESENTATIVE
Receive inbound calls regarding business account inquiries.
Route and mapping information.
Daily filing and faxing.
Generate reports.
2005 CHARTER COMMUNICATIONS
BROADBAND SALES REPRESENTATIVE -
Contract Assignment
Receive inbound calls regarding new sales for cable, high
speed internet and digital cable. Establish new accounts.
9/2003 - 8/2005 COMCAST
CUSTOMER ACCOUNT EXECUTIVE
Receive inbound calls from customers regarding billing, sales and repair.
Troubleshooting, initiate service upgrades and new sales.
Early-stage Collections 60 to 90 days.
12/2001- 4/2002 Providian Financial Arlington, TX
SALES & SERVICE REP
Receive high volume inbound calls from customers regarding credit card accounts.
Troubleshooting credit card accounts, process account changes.
Handle escalated calls.
Setup payment arrangements on delinquent accounts.
Offer membership products on every sells eligible call.
4/2001 - 12/2001 Farmers Insurance Group Grand Prairie, TX
PBX OPERATOR - Temp Assignment
Greet customers.
Answer 8-line PBX Console.
Transfer calls to appropriate representative.
Daily filing and faxing.
Process will-call checks for pickup and delivery.
8/2000 - 2/2001 Aegis Telecommunications Irving, TX
CUSTOMER CARE REPRESENTATIVE
Receive high volume inbound calls from customers regarding prepay wireless accounts.
Troubleshoot cellular phones.
Handle escalated calls.
Activate prepay cell phone service.
Education
January 2012 – Current Southern Methodist University – Transfer Student
Bachelors of Arts in Markets and Culture; Minors – Creative Computing
Class of 2014, Expected Graduation Date: January 2, 2015
GPA: 3.4, Total Credits Earned to Date: 47.52. 16 hours In-Progress (Fall 2012)
Degree Description:
• The B.A. in markets and culture provides students the opportunity to learn about the world’s market places from an interdisciplinary study in the social sciences and the humanities.
o Students will explore the economic principles of markets, the values and history of commerce, and the motives and myths that move people.
o By choosing from courses in a wide range of disciplines, including sociology, economics, anthropology, political science, history, psychology, literature and foreign languages, students will gain an understanding of the multiple institutions and cultures that shape the world’s markets.
• The Minor in Creative Computing is highly interdisciplinary, championing a "whole brain" approach. Combining study, creative practice and research, students explore computing as a universal creative medium, integrating aesthetic principles and practices from the arts with analytical theories and processes from computer science and engineering. Creative Computing also impacts many other disciplines–across the humanities and sciences.
Requirements for the B.A. Degree and Minor:
The Markets and Culture major requires
• 36 total hours, consisting of 24 hours of core classes and 12 hours of electives.
• The core classes provide the student with the appropriate tools to understand the social basis of economic behavior as well as basic business concepts and practices.
The Creative Computing minor requires
• The minor requires 18 hours of coursework and a 1-hour capstone project. The capstone project should be connected to the student’s major
Spring 2012 – Sophomore (Completed)
ECO 1311 PRIN:CONSUMERS,FIRMS,MKTS
ENGL 1302 RHETORIC II
MATH 1309 CALCULUS BUSI-SOCIAL SCI
PHIL 1305 INTRODUCTION TO PHILOSOPHY
WELL 1101 CHOICES I: CONCEPTS WELL
Fall 2012 – Sophomore (In Progress)
ENGL 3320 TOPICS IN MEDIEVAL LITERATURE
HIST 3313 AFRICAN AMER IN US 1607-1877
MATH 1337 CALCULUS I
PHIL 1318 CONTEMPORARY MORAL PROBLEMS
PHYS 1301 THE IDEAS OF MODERN PHYSICS
WELL 2105 JUDO
July 2010 – January 2012 Walden University (Online degree program)
B.S Healthcare Management
Contemporary Communications/Communication Courses
Critical Thinking skills
General Education Courses: English Composition, College Algebra, Philosophy, Sociology, World Religions, Modern Pop Culture.
ANTH 3001 INDIGENOUS PEOPLES IN A MODERN WORLD
COMM 1001 CONTEMPORARY COMMUNICATIONS
ENGL 1301 RHETORIC I
HIST2001 WORLD HISTORY TO 1945
HUM 3000 MODERN POP CULTURE
MATH 1303 PRECALCULUS FOR BUSINESS
PHIL 3010 SCIENCE AND SPIRITUALITY
RELI 3001 WORLD RELIGIONS
SCI 4001 ANALYZING CONTEMPORARY AND SCIENTIFIC CONTROVERSIES
SOCI 2310 INTRODUCTION TO SOCIOLOGY
SPCH 1000 COMMUNICAITON SKILLS FOR CAREER DEVELOPMENT
STAT 3001 STATISTICAL METHODS
2003 - 2004
DeVry University Irving, TX
Computer Information Systems
General Education
Comp 100 - MS Office Professional 2000
1996- 2000 James Bowie High School Arlington, TX
High School Diploma
Business Computer Information Systems-
Proficient in MS Office, Corel and basic Web Page building.
References Furnished Upon Request
Contact this candidate