Stephanie Johnson

**** *. ******* **, *** ** Desoto, TX 75115

214-***-****

ambqib@r.postjobfree.com

Mission: A college sophomore seeking a position that is rewarding and compliments my chosen career path as I use the knowledge I have gained at Southern Methodist University.

Profile • More than 5 years of successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support and critical thinking skills.

• Possess solid computer skills.

• Excellent working knowledge using Windows-based computer systems. Excellent oral and written communications skills

Skills

Typing - 50 WPM

Data Entry - 8000 kspm Alpha/Numeric

MS Office Suite

Internet research

Multiple screen navigation

Business Writing

Employment

3/2009 - 5/2009 TELVISTA

TIER 2 TECH SUPPORT REP

Receive inbound calls regarding HD/DVR technical inquiries for Verizon FiOS accounts.

Troubleshooting/Tech support.

9/2006 - 1/2008 D & L TRANSPORTATION

CUSTOMER SERVICE REPRESENTATIVE

Receive inbound calls regarding business account inquiries.

Route and mapping information.

Daily filing and faxing.

Generate reports.

2005 CHARTER COMMUNICATIONS

BROADBAND SALES REPRESENTATIVE -

Contract Assignment

Receive inbound calls regarding new sales for cable, high

speed internet and digital cable. Establish new accounts.

9/2003 - 8/2005 COMCAST

CUSTOMER ACCOUNT EXECUTIVE

Receive inbound calls from customers regarding billing, sales and repair.

Troubleshooting, initiate service upgrades and new sales.

Early-stage Collections 60 to 90 days.

12/2001- 4/2002 Providian Financial Arlington, TX

SALES & SERVICE REP

Receive high volume inbound calls from customers regarding credit card accounts.

Troubleshooting credit card accounts, process account changes.

Handle escalated calls.

Setup payment arrangements on delinquent accounts.

Offer membership products on every sells eligible call.

4/2001 - 12/2001 Farmers Insurance Group Grand Prairie, TX

PBX OPERATOR - Temp Assignment

Greet customers.

Answer 8-line PBX Console.

Transfer calls to appropriate representative.

Daily filing and faxing.

Process will-call checks for pickup and delivery.

8/2000 - 2/2001 Aegis Telecommunications Irving, TX

CUSTOMER CARE REPRESENTATIVE

Receive high volume inbound calls from customers regarding prepay wireless accounts.

Troubleshoot cellular phones.

Handle escalated calls.

Activate prepay cell phone service.

Education

January 2012 – Current Southern Methodist University – Transfer Student

Bachelors of Arts in Markets and Culture; Minors – Creative Computing

Class of 2014, Expected Graduation Date: January 2, 2015

GPA: 3.4, Total Credits Earned to Date: 47.52. 16 hours In-Progress (Fall 2012)

Degree Description:

• The B.A. in markets and culture provides students the opportunity to learn about the world’s market places from an interdisciplinary study in the social sciences and the humanities.

o Students will explore the economic principles of markets, the values and history of commerce, and the motives and myths that move people.

o By choosing from courses in a wide range of disciplines, including sociology, economics, anthropology, political science, history, psychology, literature and foreign languages, students will gain an understanding of the multiple institutions and cultures that shape the world’s markets.

• The Minor in Creative Computing is highly interdisciplinary, championing a "whole brain" approach. Combining study, creative practice and research, students explore computing as a universal creative medium, integrating aesthetic principles and practices from the arts with analytical theories and processes from computer science and engineering. Creative Computing also impacts many other disciplines–across the humanities and sciences.

Requirements for the B.A. Degree and Minor:

The Markets and Culture major requires

• 36 total hours, consisting of 24 hours of core classes and 12 hours of electives.

• The core classes provide the student with the appropriate tools to understand the social basis of economic behavior as well as basic business concepts and practices.

The Creative Computing minor requires

• The minor requires 18 hours of coursework and a 1-hour capstone project. The capstone project should be connected to the student’s major

Spring 2012 – Sophomore (Completed)

ECO 1311 PRIN:CONSUMERS,FIRMS,MKTS

ENGL 1302 RHETORIC II

MATH 1309 CALCULUS BUSI-SOCIAL SCI

PHIL 1305 INTRODUCTION TO PHILOSOPHY

WELL 1101 CHOICES I: CONCEPTS WELL

Fall 2012 – Sophomore (In Progress)

ENGL 3320 TOPICS IN MEDIEVAL LITERATURE

HIST 3313 AFRICAN AMER IN US 1607-1877

MATH 1337 CALCULUS I

PHIL 1318 CONTEMPORARY MORAL PROBLEMS

PHYS 1301 THE IDEAS OF MODERN PHYSICS

WELL 2105 JUDO

July 2010 – January 2012 Walden University (Online degree program)

B.S Healthcare Management

Contemporary Communications/Communication Courses

Critical Thinking skills

General Education Courses: English Composition, College Algebra, Philosophy, Sociology, World Religions, Modern Pop Culture.

ANTH 3001 INDIGENOUS PEOPLES IN A MODERN WORLD

COMM 1001 CONTEMPORARY COMMUNICATIONS

ENGL 1301 RHETORIC I

HIST2001 WORLD HISTORY TO 1945

HUM 3000 MODERN POP CULTURE

MATH 1303 PRECALCULUS FOR BUSINESS

PHIL 3010 SCIENCE AND SPIRITUALITY

RELI 3001 WORLD RELIGIONS

SCI 4001 ANALYZING CONTEMPORARY AND SCIENTIFIC CONTROVERSIES

SOCI 2310 INTRODUCTION TO SOCIOLOGY

SPCH 1000 COMMUNICAITON SKILLS FOR CAREER DEVELOPMENT

STAT 3001 STATISTICAL METHODS

2003 - 2004

DeVry University Irving, TX

Computer Information Systems

General Education

Comp 100 - MS Office Professional 2000

1996- 2000 James Bowie High School Arlington, TX

High School Diploma

Business Computer Information Systems-

Proficient in MS Office, Corel and basic Web Page building.

References Furnished Upon Request

Contact this candidate