Project Manager Customer Service

PROFESSIONAL EXPERIENCE:

PROFILE

I am a qualified, enthusiastic, and dedicated person who can communicate effectively with staff and clients. I find it easy to establish genuine rapport with people of all ages, cultures, and beliefs. I am proficient at multi-tasking and maintain a professional demeanor in stressful situations. I enjoy working as a team member as well as independently.

EDUCATION

Penn State University Associate of Science Degree Graduation date: May2004 with Distinction

Major: Information Science and Technology with Business option.

Some courses of interest:

A+ Certification

Network + Certification

Electronics Technology / Digital Theory

Computer Security - Cryptography - PKI Infrastructure

DB2 - Data Base Design

ERP - Introduction to S.A.P.

Telecommunications / Networking

Human Resource Management

System Management on UNIX

C#, 4GL, Simulated C, Progress, Perl and Pascal, Synergy Report Writing

Microsoft Application Professional

Auto-CAD 2000ci & R12 / Router Cim 8.2

Regg Gossert LLC. June 2009 – Current

• IT Consulting Specializing in Manufacturing ERP Systems

-Responded to various Manufacturing organizations to help trouble shoot issues and give information in Operation System upgrades.

-Conducted Form modification for Epicor version 9 using C#, SQL, and 4GL.

-Upgrade and resolved problems with various Manufacturing organizations Network Computer systems.

-Resolve user problems by providing End User Support.

Maverick Direct Inc. / Wastequip Inc. January 28, 2008 – May 17, 2009

• Business Systems ERP Specialist

Created Order to Cash flow using a UML approach (Unified Modeling Language ). Using the Progress language, my duties were research, design, develop, and test operating systems-level software, compile software industrial computing applications. Set operational specifications and formulate and analyze software requirements as well as supplying end user support.

-Program Implementation of the EPICOR Vantage software, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.

-Consulted with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, and provide end user support.

-Analyzed information to determine, recommend, and plan installation of a new system.

-Developed and directed software system testing and validation procedures.

-Software programming and development of documentation.

-Consulted with customers or other departments on project status, proposals and technical issues such as software system design and maintenance.

-Responsible for developing, programming, and implementing Job Costing.

MI Windows and Doors August 16, 2004 – July 30, 2007

• Product Configurator Specialist

-Program Implementation of the EdgeNet, M2O software and the SB Client 2 Operating System.

-Responsible for developing, programming, implementing, and maintaining all product line configurations using “C#” programming language. Starting with order entry through shop floor, finishing with Job Costing.

-Generated rule-based programming for all Shop Floor work orders.

-Developed documentation for all Configuration Department Operation Procedures and supplying end user support.

Hess Armaclad Inc. November 21, 1983 – July 16, 2004

• Computer and Information Systems Manager

Plan, direct, and coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

• ERP Project Manager

-Responsible for developing, programming, implementing, and maintaining ERP operating software using “Unix” programming language.

-Generated rule-based programming for all Shop Floor work orders.

-Developed MRP software bill of materials, sub assemblies, and manufacture routings

-Revised data flow for invoices and acknowledgments.

-Development and maintenance of Glass Cutting Optimizer software for EMS system.

-Responsible to develop and conduct training for the operating system EMS system.

• Auto-CAD Operations Manager

-Responsible for development, implementation and maintenance of entire AutoCAD department.

-Structure and development of all CAD drawings.

-Structured all rules pertaining to all manufactured items.

-Maintained tool structure for Router CIM.

-Development of cutting paths and drill patterns for all functions on the CNC Router.

-Responsible to develop and conduct training for AutoCAD.

• Computer Support Specialist

-Provide technical assistance to computer system users.

-Build, upgrade, and repair all computers and related equipment.

-Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

HONORS and ACHIEVEMENTS

Customer Service Skills award 11-07-2006

Dean’s list 2002 – 2003

GPA 3.79

Penn State Information Science and Technology Achievement Award

Outstanding Student Honor Society

Alpha Sigma Lambda National Honor Society

Amateur Radio License ~ Extra class

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