Customer Service Years Experience

Rafael Cordova

**** **** ******, *****, *** York 10468

T: 718-***-**** Cell 917-***-****

Highlights of Qualification

Over 10 years experience, strong organizational, communication skills, strong ability to prioritize, self-starter, team player, detail oriented, proactive and conscientious, excellent ability to interface with all levels of management, strong initiative and the strong will to succeed.

Skills

• Microsoft Office (Word, Excel, PowerPoint) • Proofreading & Editing • Filing• faxing • copying, Extensive Customer Service Skills, Electronic filing and scanning, Fluent in Spanish. Also has his Class E License and CDL Class B with air brake and passenger endorsement, 19A Certified. General Office skills, Customer Service, Cash handling and Extensive driving.

Employment History:

GVC II – Para Transit Driver

Full Time- Present

Transporting people with disabilities to and from their appointments.

Greyhound Bus Line, NY

Fulltime Driver- CDL Class B With Airbrake and Passenger Endorsement.

• Pre-Trip Bus

• Drive a Bus in Revenue Service extensive customer service

BNY Brokerage, New York, NY

Payment Specialist/ Back office March 2005 – August2008

• Electronic filing and scanning of invoices and files.

• Scanning, batching and processing of invoices for our clients

• Provide extensive customer service and assistance to our customer service managers.

• Provided general office duties which includes: filing, faxing, ordering and restocking supplies sorting mail, and any other essential duties or projects what were requested.

Standard and Poor's Securities Inc., New York, NY

Marketing Assistant March 2000 - March 2005

• Provided extensive customer service and vendor relations.

• Provided general office duties which include: filing, faxing, ordering and restocking supplies sorting mail, and any other essential duties or ad hoc projects what were requested.

• Maintained client contact by: e-mailing clients and vendors, scanning, inputting of bills.

• Assisted accounting department in inputting and batching of invoices to be paid to our vendors.

• Responsible for all in house, client and vendor related paperwork

Mt. Vernon Money Center June 1990 - August 1999

Armed Guard/ATM Tech/Driver

• Provided safeguarding of the delivery of monies and other valuables.

• Many years of Cash Handling Experience

• Involved in the repair and replenishment of ATMs for Chase Manhattan Bank

• Drove in the 5 boroughs and Westchester County

Education

LaGuardia Community College 1986-1988

Computer Science

All Hallows/ Cardinal Hayes H.S 1981-1985

Academic Diploma

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