Quality Assurance Project

Georgios Thaniotis

**-* ***** ***, ******, ON K*B 7T7

Tel 613-***-**** 613-***-**** **********@*****.***

Summary

IT professional with 12+ years analyzing, designing, consulting, deploying and project managing multi-million dollar software development applications. Strong project management, business-focus and resource management capabilities influence growth, and elevate market perceptions of quality and consistency.

Areas of Expertise

Met with partners and office staff to map current processes and determine needs.

Determined and translated customer expectations into precise specifications for development team in order to clarify project deliverables, define schedule, and assign tasks.

Analyzed developments in Internet technology and proposed far-reaching Web strategy to improve client services and firm’s visibility.

Completed database implementation project on time and under budget.

Managed and coordinated network operation efforts, IT planning, security, and other technical areas.

Developed and maintained internet/intranet based travel portal websites and assisted in deployment and maintenance of client websites on a regular basis.

Information Technology

Languages: Visual Basic 6, VB.Net, C#, VB Script, C/C++, Objective-C, HTML, XML, JavaScript, COBOL, ActionScript, PHP, Java, PowerBuilder, JCL

Databases: Relational databases, SQL Server, Oracle DBMS, ΜySQL, MS Access, ADO, DB2

Software Development: Object Oriented Analysis, Design, Programming, Testing, UML

Development Environments: Microsoft Visual Studio, FrontPage, Macromedia Dreamweaver, Xcode, Eclipse

Platforms: Windows NT/2003/XP/Vista/7, Ubuntu, Sun Solaris, Mac OS X

Applications: Microsoft Office, Microsoft Project, FrontPage, Lotus SmartSuite, Adobe Suite

Networking: LAN/WAN – IP

Other: Ajax, jQuery, ArcGIS, CICS, SAS

Technical Expertise

Software Architecture Quality Assurance Monitoring Database Design

Project Management Business Analysis Object Oriented Design

Software Deployment Systems Analysis Team Development/Motivation

Experience

City of Ottawa, Ottawa, ON 2012 to Present

Intermediate Systems Developer/Integrator

Within the Business Solutions Branch, responsible for developing, supporting and maintaining a broad range of application solutions and / or participating in the selection process to acquire a commercial software solution and providing support and maintenance for the commercial solution for Business Solutions clients throughout the City of Ottawa.

Providing application and technical support to all users.

Writing and maintaining systems documentation.

Ensuring all code is managed appropriately within the Software Configuration Management application, following the approved PLC as appropriate.

Performing testing on enhancements and new development.

Training users on new applications and enhancements

R.A. Malatest & Associates Ltd, Ottawa, ON 2011 to 2011

Field Research Associate/ Market Research Interviewer

Managed data collection activities entailing survey monitoring and administration, data quality assurance, focus group recruitment, community engagement (e.g., on location interviews), data management and summary reporting.

Established contact for interview by telephone or in person.

Conducted interview following the outlines of questionnaires and survey.

Recorded answer on paper or entered directly into computer database.

Followed computer-assisted interview modules.

Checked information gathered for completeness and accuracy.

Used highly sophisticated computer devices for data collection purposes.

NEDA SA, Thessaloniki, Greece 2006 to 2011

Consultant - IT Manager

Optimized available resources for projects by establishing and organizing in-house development processes to ensure resulting products met the needs of the company that resulted in a substantially higher profit margin.

Provided corporate leadership and overall vision relating to the development, implementation, and support of IT initiatives, establishing acceptance of new methods and standards.

Installed and supported desktop and laptop computers including hardware setup and configuration, and over 20 software applications including commercial as well as open source CRM and ERP solutions.

Designed, developed, and managed several Internet and Intranet services for in-house use and outside clients.

Managed blended teams involved in the development and implementation of enterprise resource projects in the hotel industry sector.

Determined and translated customer expectations into precise specifications for development team in order to clarify project deliverables, define schedules, and assign tasks.

Implemented the ISO 9001 quality standards certification which contributed to increased job satisfaction, improved efficiency, shorter development times and lower costs.

Firewall.cx, Thessaloniki, Greece 2003 to 2009

Internet Applications Programmer

Developed, coordinated and facilitated projects from stage of concept to full implementation.

Designed interactive and special feature areas.

Created Web pages with functionality, innovative design and custom forms.

Experienced in analyzing, designing, developing, and implementing Web-based applications using HTML, DHTML, CSS, JavaScript and other applications.

PSL Schools, Thessaloniki, Greece 2003 to 2009

Director of Studies & Technology

Developed curricula, assembled training materials, prepared goals and objectives, created lesson plans, and taught all ECDL level classes ranging from introductory computing courses to advanced website design.

Provided regular in-service training to teachers and staff from all departments to help them integrate technology in their own disciplines and for their personal productivity and professional growth.

Demonstrated ability to prepare goals and teach a diverse adult student body.

Pursued new learning tools to enhance educational programs.

Interlife Insurance, Thessaloniki, Greece 2004 to 2005

Systems Analyst/Applications Developer

Conducted evaluations and created site-specific designs, including network architecture, cabling, equipment selection, and project feasibility analysis that included management planning.

Developed and maintained complex applications to deliver data-driven content to Web users.

Actively participated in the decision making process of all company IT purchases and acquisitions.

Strategic market research and gathering of market intelligence of latest IT industry trends.

Intracom S.A., Thessaloniki, Greece 2003 to 2003

Software Engineer

Participated in the analysis, drawing, growth, control, support, and maintenance of services and/or applications for fixed and mobile telecommunication projects.

Planned, implemented and supported applications in C/C++ and ADA.

Consulted with internal users to determine software/system purpose, workflow, usability and document detailed requirements and test plans.

Provided offshore operational support as required to evaluate and test new technologies, championing those new technologies from development to production environments.

Hewitt Associates LLC, Lincolnshire, IL 1999 to 2002

Business Systems Analyst

Responsible for configuring and testing Hewitt's proprietary Total Benefits Administration (TBA) system to meet the needs of its clients’ requirements.

Converted, updated, and maintained client requirements according to comprehensive analysis specifications.

Worked closely with Programmer Analysts and Business Analysts to build, test, and deliver fully functional application code and user interface (UI) components.

Assisted Lead Analyst with project and team management and fostering the sharing and development of technical skills and information.

Assisted with the deployment (or migration) of new system updates into the production environment.

Coached team members on technical and proprietary tools required to configure, test, debug, monitor, and report on system specifications.

Education

DeVry University, Chicago, IL 1999

B.S., Computer Information Systems (CIS)

Computer Systems Institute, Skokie, IL 2000

Associate, Web Development

Languages

English

Greek

Professional Affiliations

Member, Hellenic Professional Society of Illinois, Chicago, IL, 1999 to 2002.

Certifications and Designations

Microsoft Certified Professional, MCP, Chicago, IL, 2002.

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