Software Manager

JEFFREY R. HULL ********@***.***

**** ********** ******** ********* ****: 614-***-****

Canal Winchester, OH 43110 Cell: 614-***-****

SUMMARY

Accomplished Network Administrator with demonstrated success in maintaining and implementing networks in a corporate environment. Highly analytical with the ability to implement changes that will produce a positive impact on the bottom line. Held DOD TS SCI security clearance.

QUALIFICATION HIGHLIGHTS

System Administration, Disaster Recovery, Migration / Upgrades, IT standards Development, Help Desk Hardware / Software Support, Contract Management

TECHNICAL EXPERTISE

Operating Systems Windows 9X / 2000 / XP / Windows 7; Windows NT Server and Workstation 4.0; Windows Server 2000 / 2003 / 2008

Hardware HP and Dell Servers, laptops, workstations and desktops, Tape Backup Units, RAID, SCSI, Modems, Network Cards, Memory, Printers, Plotters, Scanners and other peripherals

Software MS Exchange server 2000 / 2007, MS Office 2007, Symantec Backup Exec 12.5, MS IIS server, Partition Magic, Power Quest Drive Image, Norton Ghost, Acrobat Professional, SafeBoot, Trend

Networks / Protocols LAN / WAN, TCP / IP, NETBEUI, DNS, DHCP, SMTP, FTP

PROFESSIONAL EXPERIENCE

BATTELLE MEMORIAL INSTITUTE, Columbus, OH 1996 – 2010

IT Coordinator II

Managed IT assets of a large department including the PC utility program for 185 users. This included managing desktop hardware / software standards, Windows server / MS Exchange administration, file / print servers and backup operations. Managed maintenance contracts for departments’ hardware and software.

• Lowered IT cost on average 6% annually while increasing the number of users by recommending more efficient hardware and software solutions.

• Established departments’ disaster recovery procedures. Was first department to implement such procedure for desktops.

• Created and implemented new helpline process that rang to all IT staff; prioritized problem response, and increased problem resolution efficiency.

• Served as true business partner that ensured the department’s billing time was maximized by establishing system configuration set-up that allowed faster system recovery within 2 hours.

• Implemented the use of license servers, lowering software costs.

• Oversaw the design / installation of networks in remote offices as well as networks in secure areas.

• Served as liaison between corporate Information Management and department IM staff to resolve IT issues and provided input to corporate IM upgrades and policies.

JEFFREY R. HULL PAGE TWO

COMPUTER SCIENCE CORPORATION, Dayton, OH 1995

Programmer / Analyst

• Analyze design specifications and code programs to match those specifications.

• Performed maintenance and revisions to existing programs.

• Developed and performed initial testing procedures for revised programs.

MOHAWK SOFTWARE, Columbus, OH 1994 – 1995

Consultant

Contracted to the State of Ohio Bureau of Workers Compensation to migrate all BWC regional offices from LAN Manager to a Windows TCP / IP NT 4.0 network.

• Installed / Configured PCs on a LAN / WAN.

• Troubleshot network problems.

• Performed hardware / software support in a Help Desk capacity.

• Performed post installation support and end-user training at regional offices when system went live.

• Assessment and installation of hardware component upgrade.

US MARINE CORPS, Camp Lejeune, NC 1985 – 1989

Ground Radar Repair Technician

Responsible for the operation and maintenance of ground-based radar systems. Cross-trained to include HF and VHF radios.

• Supervised repair down to component level on ground-based surveillance radar.

• Supervised shipping and receiving of electronic components and equipment.

• Performed routine maintenance and calibration on a variety of military communications equipment.

• Promoted to the rank of Corporal.

EDUCATION

• BS, Business Administration, Management Information Systems, Ohio State University, Columbus, OH, 1994

PROFESSIONAL DEVELOPMENT

• Supporting Windows 95

• Supporting Windows NT 4.0 Core Technologies

• Supporting MS SQL server 2000

• Implementing MS Windows 2000 network infrastructure

• Implementing MS Windows 2000 professional and server

• Implementing and administering MS Windows 2000 directory services

• Introducing MS Windows server 2003 to Windows 2000 server professionals

• Microsoft security clinic

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