Office Manager/Executive Assistant

KYLE FIERCE

*** ******* ******, ******** **, ****3 • ********@*****.***

Objective:

To gain an entry level position in the sports industry where my passion for sports combined with my superior customer service and proficient planning and organizational skills can be featured/highlighted/showcased.

PROFESSIONAL EXPERIENCE

University of Dayton Arena Dayton, OH 2010

Arena Operations

• Responsible for placing both sponsor and NCAA signage throughout the arena

• Communicated with 20 staff members via walkie-talkie during events

• Assisted in the 50 to 75 person media and interview room setup

Association of Luxury Suite Directors 2010 Conference New York, NY 2010

Conference Support and Administration

• Assisted the conference registration desk with the distribution of credentials, programs, giveaway bags and materials

• Managed busing and transportation by way of providing directional and organizational support for offsite trips

• Served as the conference room rover and assisted with all setups including audio visual and survey distribution

Schaumburg Flyers Professional Baseball Schaumburg, IL 2009

Intern (Game Day, Ticket Office, Operations)

• Created a schedule for 20 ushers, program sellers, merchandise sellers and ticket takers

• Monitored and assisted 20 game day staff

• Provided superior customer service to all fans via phone, ticket windows, email and at stadium gates

• Managed the ticket office window pre and during games

• Corresponded with ticket office callers via telephone and assisted in raising $600 in group sales

• Increased sales contact and reach by developing a customer database consisting of over 100 entries

• Assisted in the setup and breakdown of sponsor tables and children’s area

• Organized and participated in grounds crew tasks including dragging the field and repairing the bullpen, batters and umpires boxes

• Liaised with fireworks company for all firework show implementation

Kennedy Union Dayton, OH 2007 & 2009

Student Supervisor (Catering Services)

• Managed and directed a staff of 20 students and adults

• Maintained educated and informed program schedules for each event

• Coordinated over 200 campus events including the setup and breakdown for events with over 150 guests

• Supervised the distribution of food and beverages for event comprised of 10-200 guests

• Maintained constant communication with patrons and staff to ensure customer satisfaction

Little Ricky’s Winnetka, IL 2006-2007 & 2010

Restaurant Staff

• Held several positions within the restaurant including server, host, carry out, food runner, and deliveries

• Managed a wide range of customer needs and demands

• Ensured excellent customer satisfaction

EDUCATION

University of Dayton Dayton, OH Graduation: December 2010

Major: Sports Management

Minor: Marketing

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