Customer Service Quality Control

STEVEN SHOMON 216-***-****

***** ******* ****, ***. ****

Cleveland, Oh 44102 **********@*****.***

OBJECTIVE Seeking an entry level career opportunity in the information systems and technology field where I can use my ability to create application programs, normalize databases, systems analysis, and networking.

EDUCATION Cleveland State University, Cleveland Ohio

Bachelor Degree of Business Administration,

Information Systems &Technology, May 2012

Cuyahoga Community College, Parma, OH

Associate of Arts and Associate of Science

TECHNICAL SKILLS

SQL Statements, c# (console and windows application), ASP.NET, Java, Systems Analysis, Project Management,

Word (45 wpm), Excel, PowerPoint, Microsoft Visio, Microsoft Project, Customer Service, and soft skills

COURSE WORK

Fundamentals of Systems Development(console Application), Advance programming of Business systems(Windows Application), Systems Analysis Methods, Web-based Programming(ASP.NET), Enterprise Integration Systems(SAP), Modern Database Design/ Implementation, Management of Business Network, Project Management for IS

WORK EXPERIENCE

Constantino’s Market, Cleveland, Oh 2007- 2012

Stock/Shift Manager/Purchasing/Inventory Control/ Stock

• Managing store cash at designated level, while taking care of customer needs

• Producing and forecasting orders for weekly purchasing

• Reduced expired goods by 5%.

• Train new employees in inventory control and supplying products for customers.

Antonio’s Pizza, Parma, Oh 2006- 2006

Quality Control

Various Staffing Companies 2004-2006

Punch Press Operator/Quality Control

• Making parts to a specified standard using a micrometer

• Creating and molding parts for customers

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