Customer Service Manager
Resume:
Mr. Ceferino Bibon. Bañares Jr.
Phase *, Panarayon, Bacacay, Albay
Philippines . Zip Code # 4509
Passport No . XX4192738
Date issue : 20 July 2009
Date expired : 19 July2014
Issued at : Legazpi City
Hand Phone : +639**-***-****
************@*****.***
________________________________________
CURRICULUM VITAE
Presently employed at NBT (Brunei)
Parts Division, Central Parts Depot. Up to present
Desired position:
Parts Counter People
Objectives:
To contribute, share my knowledge and skills unto company who’s inclined in customer service. Obtain Customer Satisfaction beyond Limits, and to be able to grow with the Organization,
Job Title:
Parts Warehouseman (11/05/’01 up to 01/14/’08)
Toyota Commonwealth, Inc.
Commonwealth Avenue, Quezon City. Philippines
Tel. # 952-1021
Duties and Responsibilities:
Checks and receives parts from TMP on the parts sales invoice.
Locate and arrange parts according to their proper and respective location.
Monitor empty location control system.
Assist parts advisor in releasing requested parts from service and walk-in counter.
Check physical quantity of parts in case of computer breakdown.
Properly locate arrived back ordered parts using service rack according to repair order number.
Perform Inventory Control.
Maintain and observe seven storage techniques.
Always observe the 5’ S and Safety First procedure.
Perform other duties as may be assigned.
• Identifying parts and components, thru electronic parts catalog
• Consulting catalogs, like papers catalog / EPC.
• Advising customers for the right parts and its functions.
• Receiving and filing orders from service department and parts counter.
• Invoice preparation for encoding, binning for locating of parts, and
• Arranging dispatch for vendors.
Job Summary:
Responsible for keeping of parts physical stock, for any discrepancy, breakage or damage and lost incurred inside the warehouse. Ensure proper maintenance of the warehouse.
Achievement:
With my superior knowledge and performances in carrying out my job as Warehouseman, and having maintained a superior attendance rating in the past year, I emerged as the Parts Department top performer for Toyota Commonwealth Inc., for 2006 Parts Marketing Professional of the Year Competition. Finalist
Toyota Motor Philippines Corporation, Sta. Rosa City, Laguna
February 02/03, 2007
Loyalty awardees for Five Years in the Company
Toyota Commonwealth Inc.
December 22. 2006
Seminars / Training:
Customers Handling (Sep.06/07/’07)
Basic Inventory (April 25/26/’03-Dec. 01/02/03/’03)
Parts Numbering Knowledge
Product Knowledge
Work Attitude and Values Alignments Program (Apr. 11 – 12, 2002)
Customer Satisfaction Seminar, (Jan. 29 – 30, 2002)
Toyota Motor Philippines Corporation
Sta. Rosa City, Laguna
Skills:
Warehousing
B/P Estimator
Parts Counter Salesman
Parts Advisor/Interpreter
Know how to perform Periodic Maintenance Services unto vehicle.
Expert - Electronic Parts Catalog (E.P.C.)
License Driver / Professional - Restriction Code/1.2.3
License No. N0284200696
Other Skills, Carpentry/Mason
Education:
Automotive Technology (1989/1991)
Bicol University College of Industrial Technology
Legazpi City, Philippines
General Radio Communication Operator (1982/1984)
University of the East
City of Manila, Philippines
References:
Mr. Edgar N. Biscarra
Parts Manager
Toyota Commonwealth Inc, Quezon City.
Email: *************@*****.***
Mr. John G. Arciaga
Service Manager
Toyota Commonwealth Inc, Quezon City.
Email: *********@****.***.**
Mrs. Loralie B. Asis
Staff / Human Resources Department
Toyota Commonwealth Inc, Quezon City.
Tel. # 952-1021
Contact this candidate