Customer Service Manager

Tony Doccola

*** ***** ******

Staten Island, New York 10308

Home: 718-***-**** Cell: 718-***-****

E-mail: ********@*****.***

Career Summary:

Over twenty years of experience in the transportation industry with hands-on management expertise with specific knowledge of warehouse operations and import customs clearance.

Experience:

TD Installations, Staten Island, NY (July 2011 -- Present)

Owner/Operator:

Deliver and install household appliances for Sears such as refrigerators, ovens, and air conditioning units

Gilbert East, Keasbey, NJ (October 2009 – January 2010)

Dock Supervisor (Seasonal):

Distributed 25,000 to 37,000 cartons per shift to stores for various clients

Managed seven leads with fifteen workers to each lead

Set up work crews for scanning of inbound freight pallets and of freight integrity

Color-coded pallets with tags for delivery dates

Coordinated with customer service and billing departments for next day strip and deliveries

Mid-America Overseas, Inc., Elizabeth, NJ (May 1994 – August 2009)

Warehouse Manager:

Built the warehouse from the ground up by purchasing and assembling racking systems, scales, forklifts, safety equipment, placards, ramps, pallets, blocking material, and metal strapping

Managed the operation of Bonded Consolidated Freight Station stripping containers, receiving delivery authorization documents (DADs) and delivery orders

Recruited and managed anywhere between ten and twenty employees at any given time

Had frequent communication with truckers, brokers, and terminal operators

Responsible for storage of freight, collection of storage fees, and keeping an Excel log for billing

Managed on-hand freight for exports, building pallets, assembling of freight and loading containers for export, pick and pack, and stripping airline pallets

Maintained and optimized performance of equipment such as forklifts, supply pallets, shrink-wrap, banding, building special pallets, special crating, and repacking when required

Import/Breakbulk Specialist:

Primary responsibility included delivering pre-advice/arrival notice to customers, preparing consignee authority to make entry, creating a turnover/delivery order, preparing immediate transportation and/or transportation entry, coordinating out port releases, and making payments to the steamship line

Coordinate the drayage and stripping of our consolidated containers

Monitored storage and distribution for selected accounts

Expedited prompt delivery and invoicing the customer

Responsible for rate quotations and filing rate with the FMC

Managed file reconciliation and accounting

Handled the distribution of Full Container Load (FCL) arrivals in all U.S. ports, maintaining close contact with our customers and ensuring timely clearance and delivery

Export Department Specialist:

Arranged freight pick up, manifest documents, delivering bills of lading and manifest to steamship line

Delivered shipper’s export declaration (SED) to steamship line

Education, Skills & Certifications

Tottenville High School, Staten Island, NY (September 1976 – June 1980)

Forklift certification

Dangerous Goods certification

IATA CFR49 certification

IMDG certification

Experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

References to be furnished upon request

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