Management Project

PROFESSIONAL EXPERENICE (RETIRED)

I was a Technical Management Professional experience with strong and successful history, while supporting a large desktop platform. Infrastructure support related responsibilities included the management and/or administration of systems, such as Change Control, Infrastructure Connectivity, AT&T Divinity Telephone System, and Workstation Support Management. Excellent skills in Leadership, Public Speaking, Organization, Problem Solving, Root Cause Analysis, and Outstanding Skills in Leading Teams. Obtained I.T V.P Status, and then retired due to the economy.

TRANSFERRABLE SKILLS

PLATFORM ENHANCEMENTS

• Established, coordinated, implemented and maintained a root cause analysis tool with several problem management systems, utilizing metrics to determine the reoccurring incidents. This process is also known as “Pareto Code Analysis”.

• Enhanced upon team morale when joining the Workstation Deployment Team, in areas motivation, empowerment, supporting documentation, and metrics. This contributed toward historical statistics in the reduction of Severity One issues, outstanding trouble reports and error free Production Releases to over 25,000 workstations.

TEAM LEADERSHIP

• Managed a team of up to twenty full time and contractor employees, which generated many awards for myself from within the organization, such as: Leadership, Quality Service, Community and the FREQUENT “Galaxy of Thanks”. Provided time for my team members for mentoring and guidance. Made the time to conduct quarterly evaluations so the employee always knew their performance status.

SYSTEM MONITORING

• Managed administrators of the McAfee Anti-virus/Anti-spyware platform of over 42,000 workstations, consistently maintaining a less than 2% variance.

MANAGEMENT

• Successfully managed a Personal Computer platform of over 42,000 workstations and laptops with a “satisfactory” rating within all audit and regulatory investigations.

• Managed the Operating System conversion to Windows NT for over 4,500 workstations, laptops and servers, earning the Citicards Team Award

• Managed and coordinated efforts for the “green screen” conversion to the Windows 3.1 platform.

• Provided an individual contributor and team leadership role for AT&T Information Systems in areas of large business construction of the Premise Distribution System.

CURRENT PROFESSIONAL EXPERIENCE

December 8, 2009 – August, 2011

Data Management Services Inc. I was a Computer Specialist providing support for a 280 station Windows XP and Active Directory Network. Also support the campus AV and TV network. Assigned to the FAA Training Facility in Palm Coast, Fl. Installed configured and maintain a wireless network of over 20 secure routers. Assist with user training when needed. Dedicated support for DMS Development Team, assist with applications such as Articulate and typical technical forum support. I was also providing Sole Administration of McAfee Enterprise Policy Orchestrator.

January 14, 2008 – December 5 2009

. First Coast PC Inc. – Self Employed – I was the owner of an on- site computer support business for residential and business customers.

First Coast PC Contracts:

ONFORCE – I was a Self Employed contractor performing various support roles. Such as Supporting the University of FL Video network, completed a bank conversion and several hardware repairs.

FIELDS SOLUTIONS – I was responsible for various levels of hardware and software support, such as server, workstation, printers, dumb terminals, wiring and POS equipment.

COMPUTECH – Jacksonville, Florida Instructor

I was responsible for teaching the course, Microsoft Vista for corporate level employees

CERTIFICATIONS, EDUCATION AND TECHNICAL SKILLS

Certifications: MCP – Microsoft Certified Professional. MCSE – Microsoft Certified Systems Engineer. MCT – Microsoft Certified Trainer – Expired

MCTS – Windows Server 2003 Managing and Maintaining A Windows Server 2003 Environment

Windows XP – Installing Configuring and Administering

A+ Certified 2009 – PC Hardware and Software

Software Expertise: Microsoft Office 2003, 2007, 2010 Professional, Remedy, HP Service Center – Peregrine, 3270 Emulation

Technical Training Courses: NT Administration, Supporting Windows NT Enterprise, Supporting Win NT Server 4.0, Supporting Windows NT Core Tech, TCPIP for Windows NT 4

PROFESSIONAL DEVELOPMENT

Management Training Courses: Dale Carnegie, Leading by Accountability, Respect at Work, Leading People, Leading Teams, Managing Projects in Organizations, Performance Management, Coping with Change, Presentation Skills, Project Management Workshop, Project Management Essentials, Seven Habits Program, Time Management, Communication Skills

AWARDS AND ACHIEVEMENNTS

Graduate from the Volunteer Jacksonville Blueprint for Leadership program, serving on the Board of Directors within the scope of an intern.

Recipient of the National President’s Volunteer Service Award for 2005 and 2006

Citigroup Excellence Award 2003 and 2005

Citigroup Leadership Award 2004

Data Management “Q” Award 2009,2010

Non Smoker

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