Technical Writer

Emmett C. Bean III

***** ** **** *. *** A*-Box# *62

Houston, Texas 77065

Home Ph: 281-***-**** Cell Ph: 832-***-****

Email: **********@*****.***

___________________________________________________________

OBJECTIVE

Full time position as an integral part of a challenging and growing high tech company.

SUMMARY

I am an award winning Network Analyst/Technical Writer with extensive experience in digital and audio technology. I am also adept in computer hardware and software installation and troubleshooting.

SKILLS

* Network analysis

* Satellite communication

* Microsoft proficient

* Technical writing

* Network configuration

* Telnet

* Troubleshooting

* LAN / WAN

* Procedural documentation

* Tandem operations

* TCP/IP

* X.25

WORK HISTORY

Self-Employed/Contractor 5/2008 - present Computer Consultant

* Installed and configured hardware and software on computers as requested.

* Handled troubleshooting issues on hardware and software.

Odyssey Information Services - Contract 12/2001 - 5/2008

Technical Writer - Shell Global Network Operations Center

* Network Analyst maintaining Satellite, Tandem, X.25 and Broadband data links for Shell Global and Domestic Retail Networks. The Networks comprised more than 13,000 global and domestic retailers generating revenue exceeding 12 billion annually.

* Troubleshooting of Cisco routers remotely using remote procedures diagnosing connectivity issues to determine point of failure and escalation of issue to Cisco remote technicians to the point of failure for further analysis.

* All manuals, guides and procedures were written from personal experience of the author. The author had personally used all the procedures and applications outlined in all manuals.

* Author of Shell Retail Infrastructure Operations Guide. The material in the guide contained complete information for troubleshooting, network topology, data flow and points of contact for the entire Shell Global Retail Network. This guide was updated on a daily basis and used by the entire Shell Global Retail Staff comprising 40 members.

* Author of Hughes Network Systems Illuminet Guide for the Hughes Illuminet Software System. The material contained in the guide covered base terminology, troubleshooting procedures and earth station configuration for the Hughes 5000 and 6000 digital Earth Stations. The Illuminet Guide was used by the Shell Global Retail Staff comprising 40 members.

* Co author of the Tandem Teaching Guide. The information contained in this guide acquainted the novice user to the nomenclature, troubleshooting techniques and performance features of the Tandem System as used by the Shell Global Retail Team.

* Received outstanding achievement award for technical writing.

Texaco Global Information Services 1/1999 - 12/2001

Technical Writer - Texaco Retail Network Operations Center

* Network Analyst maintaining leased line and satellite data links for the Texaco Global Information Systems Network for 8000 retailers nationwide.

* Author of the Spectrum Handbook. The material in this guide contained complete information as to the use of the Spectrum Web application monitoring system. The Spectrum application was used to monitor the Texaco Global Information Services world wide Cisco router network. The Spectrum Handbook was used by the Texaco Network Operations Staff comprising 20 individuals.

* Author of Web Monitor Trouble Ticketing Guide. The material covered in this guide included Data Entry, Opening a Trouble Ticket, Updating a Ticket, Re Assigning a Trouble Ticket and Ticket Closure. The Web Monitor Trouble Ticketing Guide was used by the Texaco Network Operations Staff comprising 20 individuals.

* Received outstanding achievement award for technical writing.

SPECIAL TRAINING

* Satellite communications, Hughes Network Systems

* Tandem Training, Hewlett Packard Computer Corp

* Network Training, IBM

LICENSES & CERTIFICATES

* F.C.C. Amateur Extra Class License.

* F.C.C. Commercial Broadcast License with Radar Endorsement.

EDUCATION

B.A., Telecommunications, Texas Tech University

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