Customer Service Engineer

Curriculum Vitae

VISHWA DEEP KOTHARI

Mobile: +91-999*******

E-Mail: **********.*******@*****.***

Objective: Seeking assignments in Telecom Project, Customer Service Delivery, Customer Operations, and Project Coordination Activities with a growth oriented organization of repute.

Professional Profile

An Engineering Graduate having experience in Telecom Implementation.

Have strengths in

- Customer Service Delivery - Project Management - Coordination in Project

– R F Engineering (R F Survey and Drive Test Engineer)

Organizational Experience

EXPERIENCES

• Worked with WIPRO Pvt. Ltd., Mohali (Off Role) as a Customer Support Engineer for MSC & MGW. (June’10 - September’s 10)

PROJECT: VIDEOCON (Punjab and Haryana Zone).

• Coordination with NOC team, central roaming team.

• Knowledge Alarm Monitoring and Escalating the Issue to Concern Person.

• HLR/VLR analysis regarding subscriber selected quarries.

• Fault resolution within committed SLA.

• Worked with Lambda Telecommunication Pvt. Ltd, Gurgaon as a Consultant Coordinator in EMF Testing Project. (october’10)

PROJECT: Idea and Uninor (U.P. West Zone).

• Coordination with field Coordinator and Engineer team of U.P. West.

• Take data from field team, Calculation of EMF level of site.

• Presently working with E-Wave Telecom Pvt. Ltd,Gurgaon as a Drive Test Engineer (November’s10 - Present Date)

• Physical Testing of Operate and handle the sites for sector & Cable Swap, Orientation, Tilt, Antenna-type & BTS End-check.

• Drive Test for particular sites to check Rx level, Rx Quality, swap, Interference & Hand-over & Coverage Distribution of the network.

• Analyzing Interference, Call drops, Handover Failures, Channel re-selection, Rx Quality, Rx Level etc. & generating Rx levels & Quality plots using MapInfo software.

• Generating Log files Using Drive Test Tools (E.g.: TEMS 10.0.1 With MS Sony Ericsson k790i).

• Finding Co-BCCH, Co-BSIC; Handover definition with the help of BSC dump

• Knowledge of HSDPA ,HSDC ,Scrambling Codes,RSCP,RSSI,RSCP with related to 3G

Drive.

Summer Training Details

Project Name: Computer Network & Management.

Organization: Nettech Pvt. Ltd. in second year.

Project Name: “GSM & Working of an exchange”.

Organization: - BHARAT SANCHAR NIGAM LIMITED, AGRA in third year

Final Year Project

“POWER LINE DATA TRANSMISSION”

• Power Line Data Transmission (PLDT) can ease the congestion and load on the power lines, and also, give the electric companies the chance to offer new services such as broadband internet access and Power-on-Demand.

• My Role: As a team member. I had the responsibility for Proper Working of Transmission Section.

Professional Credentials

B.Tech in Electronics and Communication stream from F.E.T.College, Agra affiliated from U.P.Technical University with 1st Division.

Academic Credentials

(10+2) from Rajasthan Board with 1st Division.

10th from Rajasthan Board with 1st Division.

Strength

I think the most strong point of my personality is positive thinking and my cheerful behavior with high level of commitment, sincerity and integrity coupled with the ability to work logically and patiently. I can efficiently work both as a team leader as well as a member and can give my best to the organization.

Personal Details

Father’s Name Dr. D.P.S. Kothari

Date of Birth 04 October 1988

Marital Status Unmarried

Languages Known Hindi, English.

Marital status Single

Address 328, Ghevra Village, New Delhi-81

Date:

Place: New Delhi (VISHWA DEEP KOTHARI)

Contact this candidate