Customer Service Data Entry
Resume:
Cecilia Ponce
Sylmar, CA 91342
**********@*****.***
Objective: To find a challenging position that will utilize the skills I have and also to help me learn and become more successful in the work force.
EMPLOYMENT HISTORY
Banner Good Samaritan Medical Center- Phoenix, AZ April 2007-December 20011
Patient Financial Service Account Representative
My job as Patient financial service account representative was to kindly greet and check in patients for appointment. I collected co pays and verified patient insurance prior to the visit. Patient’s demographics and insurance information were also updated while being checked in. On down time I did data entry, current procedural terminology and diagnosis codes were entered into the Next Gen System. Reports were printed and checked for errors, any errors found where corrected. Reports were filed away by date at the end of the work day. Distributing work to the data entry team and logging data entry work onto an excel spread sheet was a job I was assigned to do when the office lead was out of the office.
Ascent Healthcare Solutions-Phoenix, AZ February 2006-April 2007
Boxing Technician
My job at Ascent was to carefully box sterilized medical devices. Sealed packages of medical devices had to be inspected to make sure no foreign objects were sealed in the package. The quantity in the package had to match the quantity on the label. After the inspection I had to carefully wrap the packages of medical devices in bubble wrap and box them up and have them shipped out to its medical facility. I did light data entry and operated a forklift, transferred pallets of work from one warehouse to another.
Cordova Middle School – Phoenix, AZ August 2001- March 2003
Mentor
My job as a Mentor was to work with at risk students. Part of the job was to build a positive and trusting relationship with the mentees. Being a positive role model for them was very important I had to lead by example and encourage them to succeed and be more involved in school activities. Participating on field trips and school activities with the mentee and class helped the mentee to be more open and to communicate more. When there was good behavior I was allowed to award the mentees. Mentees behavior and class assignments for the day were written in a report at the end of the day and turned into the mentor program coordinator.
Kmart- Phoenix, AZ June 1999-February 2001
Cashier/ Sales Associate
My Job at Kmart was to greet and provide great customer service. As a cashier my job was to operate a cash register, accurately scan merchandise and give correct change back to the customer. As a sales floor associate it was important to finish carts of go backs, fold tables and fold jean wall in the department assigned. It was important to keep work area safe and clean at all times for a pleasant shopping experience for customers. I helped cover associates breaks/lunches in all the departments and stayed overtime if required.
Education:
Alhambra High school May 2001 General Studies Diploma
Arizona Institute of Business and Technology April 2003 Medical Assistant Diploma
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