Tracy Williams

**** ****** **, ********, ** *****

Phone: 847-***-**** E-mail: afz0no@r.postjobfree.com

QUALIFICATIONS

Hardworking individual with experience in customer service, retail sales and office administration.

A team player with outstanding multi-tasking ability in a fast-paced environment.

Energetic and reliable, recognized for assuming additional duties and responsibilities.

Proficient in Microsoft applications such as Word, Excel, Power Point, Access and Outlook.

WORK EXPERIENCE

Gap Kids 9/2005 – Present

Skokie, Illinois

Sales Associate

Manage cashiering activities such as purchasing and returning or exchanging purchased items.

Maintain focus on current sales, promotions, transaction procedures, and store policies.

Sell the company’s clothing line, promotional items, and credit cards to customers.

Help in product flow from stockroom to sales floor on a fill in basis.

Miracle Ear 11/2009 – Present

Skokie, Illinois

Patient Care Coordinator

Provide front desk customer service and answer all phone call inquiries.

Call prospective customers regarding hearing testing or promotions and set-up appointments.

Maintain the office manager’s appointment schedule and office transaction records.

Perform other clerical duties such as word processing, special mailings, and database management.

LTD Commodities 6/2008 – 11/2008

Bannockburn, Illinois

E Commerce Customer Support Researcher

Provided customer support as part of the ECS Team.

Gathered and analyzed customer information and inquiries.

Performed research on inquiries and notified customers with answers via email, fax or regular mail.

Made business-minded decisions while negotiating resolutions with customers.

NCH Marketing Services 11/2002 – 3/2006

Deerfield, Illinois

Deduction Specialist/Customer Representative

Performed multifaceted office/customer support in the Trade Management department.

Managed and reported daily manufacturer deductions.

Answered incoming calls from retailers inquiring about coupons or questions regarding their accounts.

Sorted and distributed all external and internal mail and reports within the department.

Underwriters Laboratories 4/2001 – 11/2002

Northbrook, Illinois

File Clerk

Maintained and updated various files on a daily basis or as requested by management.

Pulled and delivered files requested by various departments of the company.

Managed all data entry in the internal system to track all files.

Helped organize the daily office activity of the company.

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