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Senior Sales/Customer Service Representative

Location:
Lake Worth, Florida, United States
Salary:
40,000 yearly
Posted:
March 29, 2011

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Matthew Shingleton

561-***-**** **** Dell Avenue

afuhg8@r.postjobfree.com Delray Beach, FL 33461

Objective_______________________________________________________________

Obtain a position at a company where I can maximize and effectively utilize my expertise in human relations, project management, staff recruitment, retention, management skills, quality assurance, program development, and training experience.

Qualifications___________________________________________________________

A highly motivated and committed player who will help to maximize in building influential relationships with existing clientele and has a proven track record of developing new revenue streams. Excellent oral and written communication skills including the ability to compose and deliver strong sales presentations; a proven track record of new business development skills; good organizational, prospecting, and negotiation skills. I have basic knowledge in Microsoft Office products including Word, Excel, and Outlook. Over 10 years of experience in the finance, service and consumer industries, expertise in development of sales productivity, sales and customer service training, and operations supervision.

Employement____________________________________________________________

GHS Solution – Delray Beach, FL 12/09 – Present

Debt Settlement Company

Arbitrator

• Resolved disputes concerning outstanding debt between client and creditor

• Effectively respond to clients request via email and handled 50-60 incoming calls daily.

• Successfully negotiated agreements between clients and creditors to resolve outstanding debt, saving clients between 40-60% of their current balanced owed.

• Prepared clients on how to properly respond to a legal summons, judgment or garnishment of wages.

• Assisted in writing and implementing a Settlement and Procedures Manual for Debt Settlement and Arbitrations Departments.

Veritas Support - Boca Raton, Fl 01/09 – 11/09

Marketing and distributing company for the Pain Validity Test and the Diagnostic Paradigm Algorithm Test.

Sales Manager

• Responsible for all operational management aspects.

• Made individual contributions to the success of the business and was a key member of an experienced team.

• Managed marketing campaigns.

Estrela Marketing Solutions - Delray Beach, Fl 04/07 – 10/08

Double opt-in email and banner campaign specialist.

Account Executive

• Focused on uncovering customer's marketing challenges and developed solutions that will help them to meet their goals using our services.

• Increased sales by establishing new clients and maintaining existing client relationships; daily cold calling.

• Developed a marketing budget that fit the client’s needs.

• Developed an overall web marketing plan through targeted emails and banners.

• Worked with client on product image and packaging.

Platinum Lending Group, Corp - Lighthouse Point, Fl 11/06 – 03/07

Mortgage and Real Estate Company

Sales Manager

• The ability to overcome objections and solve problems to get the sale closed.

• Supervised, trained and developed a workforce of loan officers.

• Proven track record in closing sales, ability to leverage technology, superlative communication and interpersonal skills, as well as a passion for financing.

• Ability to handle multiple priorities effectively.

• Troubleshoot entire loan process from the application to close.

• Responsible for all operational management aspects.

B. Elliot Financial, Inc. - Boca Raton, FL 03/04 - 08/06

Mortgage Real Estate and Credit Repair Company

Manager

• Ability to handle multiple priorities effectively.

• Supervise, train and develop a workforce of 12 loan officers.

• Ability to identify and build relationships that drives business into the company.

• Professional demeanor with top notch presentation skills and drive to excel.

• Created the training manual.

• Troubleshoot entire loan process from the application to the close.

• Responsible for all operational management aspects.

• Helped take the company from grossing 25k a month to well over 100k within 6 months.

• Managed marketing campaigns.

Delray Credit Counseling - Boynton Beach, FL 03/00 - 05/03

Non-Profit Debt Consolidation Company

Manager

• Introduced and showcased our premier Debt Consolidation strategies and array of services to potential prospects and/or their families.

• Connected them to the enhanced quality of life and the security they desired.

• Supervise, train and develop a workforce of 60 sales employees.

• Created the training manual.

• Experienced the rewards of knowing that I have made an impact in the lives of others.

• Helped grow the company from 3 employees to 150 within a year.

Education

1994-1998 Boca Raton High School Boca Raton, FL (Graduated 1998)



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