Customer Service Sales Representative

EVA AKAY

*** ******* ****

Concord, ON L*K *K*

905-***-****

OBJECTIVE:

To obtain a Customer Service position utilizing my educational and over 11 years of work experience in a call centre environment.

HIGHLIGHT OF QUALIFICATIONS:

• Self-motivated, flexible and dedicated

• Capable of prioritizing work

• Able to work independently with minimal supervision

• Can work calmly and efficiently under pressure

• Detail-oriented and well organized individual with excellent communication and interpersonal skills

• Familiar with MS Word, Excel, PowerPoint and various in-house databases

WORK EXPERIENCE:

Nov 2008 Collection Agent

July 2011 Collection Group of Canada Incorporated, Toronto, ON

• Called on 1st party delinquent customers to

• collect overdue accounts

• Received calls from customers to pay

• bills and set up pay arrangements

July 1995 - Telephone Sales Representative

Feb 2007 Telespectrum Inc, Toronto, ON

• Sold telecommunication and financial products to both existing and potential new residential clients

• Answered inbound calls, responding to customer concerns and enquiries

• Recorded and processed orders on a computerized system

• Served as Assistant Supervisor and monitored up to 15 associates

• Completed daily tally and attendance sheets

• Elected to act as a liaison between management and staff on a Health and Safety, and Social Committee.

Oct 1989 - Personnel Consultant

Feb 1991 Cadillac Career Centre, Toronto, ON

• Called various enterprises in order to promote business involving new clerical and secretarial assignments

• Recruited, interviewed, and tested applicants prior to verifying employment

• Recommended potential candidates to employers

• Maintained follow-up contact with both clients and applicants to help ensure satisfaction and to alleviate any possible employment concerns

Mar 1989 - Receptionist/Secretary

Sep 1989 Xanadu Management Corporation, North York, ON

• Answered incoming calls, responded to enquiries, and booked and confirmed appointments within an executive employment agency

• Typed applicant resumes, reports, memos and various other types of correspondence

• Performed monthly supply inventory reviews and ordered new supplies as required

VOLUNTEER:

June 1991 - Membership Secretary

July 1995 York Centre Riding Association, City of Vaughan, ON

• Responsible for renewing memberships and updating listings

• Notified members of upcoming fund raising events in support of their riding

EDUCATION:

2007 Business Administration Diploma

Academy of Learning Computer and Business Career College, Toronto ON

1991 Computer Administrative Assistant Certificate

Success Business College, Toronto ON

1984 Computer Programming Certificate

Humber College, Etobicoke ON

1982 Accounting Clerk Diploma

Seneca College, North York ON

References Available Upon Request

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