Human Resources Manager

Carla T. Howard-Rutledge

**** ***** ***, ********, ******* 30241 706-***-**** ************@*****.***

A 2009 college graduate offering academic credentials in Human Resources Management and Business Administration. I seek a position of the Human Resources Assistant, in a reputed company where I can use my two years of experience as a HR Clerk, as well as my management skills for the benefit of the company. My dynamic personality as well as my educational qualification should help me in contributing in the growth of the company.

EDUCATION Human Resources and Organizational Behavior Major- M.S., Human Resources

Strayer University, Douglasville, Georgia (Online) Completion Date: December 2012

Management Major- B.S., Business Administration

Miles College, Fairfield, Alabama, 2009

Courses include: Office Administration, Managerial Accounting, Effective Communication, Project

Management, Strategic Management, Leadership and Organizational Behavior, Human Resources

Management, and Business Law I & II

PROFESSIONAL EXPERIENCE

KNOLOGY INC. (KELLY SERVICES), WEST POINT, GA 2010-PRESENT

HUMAN RESOURCES CLERK/ASSISTANT

Create and maintain employee files for 12 Southeastern locations. Provide clerical and administrative support to the Human Resources Department.

Extract and compile data from personnel records and prepare reports as needed

Responsible for department filing and maintenance of HR file room

Sort and distribute mail, faxing and copying

Assist with department reception duties as needed

Assist with human resources special projects as needed

Prepare memos, letters, labels, and update spreadsheets

Respond to employment verification requests

Maintain payroll binders and timesheets

Schedule new hire orientation

Order supplies for the department

Maintain confidential records

EASY MONEY CASH CENTER, BIRMINGHAM, AL 2008-2009

Financial Service Associate/Head Teller

Assist Easy Money clients in obtaining cash advances. Help with existing accounts, collections, obtaining new customers, daily operations, and the growth of location, Maintain a comfortable environment to provide customers with the appropriate service to meet their needs

Assist the Manager and Assist Manager in collection efforts

Maintain current clients by servicing existing accounts and updating customers files

Assist with marketing programs, open new accounts, and ensure all proper documentations is provided

Assist in balancing cash three times a day, made sure that daily procedures, such as cash balancing were executed

Local traveling required for marketing, collection, staffing, and banking responsibilities

Provide exceptional customer service

Responsible for the center operations when manager is absent

Recruited top quality employees

CHILI’S BAR AND GRILL, BIRMINGHAM, AL 2005-2008

Waitress/Trainer

Competently manage multiple job responsibilities in a high-volume, fast-paced dining establishment, which caters to businesspeople, college students, and tourists. Serve up to 300 customers per shift; assist with the hands-on training of new hires.

Foster repeat customers by consistently providing quick, well-timed, and professional service.

Handled questions and problems effectively; handled financial accuracy at day’s close

Particularly adept at responding to customers’ complaints by engaging them in arriving at acceptable solutions that address their concerns while minimizing lost profits.

Have earned a reputation among co-workers and managers as a valuable and competent employee:

Known to be fair, honest, and willing to help others when needed.

Effectively mediate and resolve issues between management and staff.

Trusted with closing responsibilities.

Effectively handle the busy weekend shift, which generates $20,000 to $25,000 in sales.

A. LUCIAN COUSINS MD, LLC., LAGRANGE, GA- 2003

Office Assistant/Medical Record File Clerk (LaGrange High School Work Study Program)

Report directly to Dr. Cousins. Responsible for organizing the doctor’s office, classifying patients charts, handled phone calls, filing and billing.

Maintain files of medical records and perform other clerical duties as required

Work in compliance with guidelines for release of information

Data entry, loose filing, and handling phone requests for customers as well as various areas

SKILLS

Bookkeeping Strong logical and managerial skills

Interpersonal Communication Skills Typing speed: 55 wpm

Software Skills: All Windows OS, MS Excel, MS Word Team work ability

Confident, Reliable, and Honest Office Procedure

HRIS applications (ADP, UltiPro, PeopleSoft)

References Furnished on Request

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