Michael J. Wilks

**** *** **., *.*. Washington DC, 20039

301-***-****

*********@*****.***

Strategic Sales Planning/Relationship Management

OBJECTIVE:

To continue using leadership abilities in sales and retail management and to obtain a position utilizing my experiences in Management, Customer Service, Data Entry, Interpersonal Skills, Written and Oral Communication Skills.

Summary:

I’ve learned that client satisfactions are of the utmost importance. This understanding shapes my professional focus on building strong relationships while handling pressures with demanding expectations. Because I have experience in this industry, where I use my sales and relational background, I am comfortable developing selling relationships with administrative managers as well as individual contractors.

EXPERIENCE

06/07-05/08 Catholic Charities, Washington D.C.

Performed as an Assistant Building Manager and Security Specialist. In this position I operated in a duel capacity. As the assistant to the Building Manager, I performed maintenance on the building as required, processed incoming and out going mail, processed deliveries, performed customer service, took charge of all operations in the absence of the Building Manager and all other duties as assigned. As the Security Specialist I maintained the security of the building by way of video surveillance, physical checks of all floors, observing and checking in all persons entering and exiting the building, filing incident reports, escorting hostiles from the premises and notifying the authorities.

10/06-03/07 Command Center, Washington D.C.

Performed various skilled jobs relating to building maintenance. Including , painting, changing fixtures, flooring – waxing, stripping and buffing, hanging doors, drywall repair, molding plumbing jobs and demolition.

3/06-10/06 Labor Finders, Ft. Pierce, FL

Performed various skilled jobs relating to carpentry. Also functioned as a heavy equipment operator; i.e. Front-End Loader Operator; Skid-Loader, Forklift Operator and Backhoe Operator.

2/05 – 12/05 Electromatic International Inc. – Hollywood Florida

Performed various skilled jobs relating to carpentry assembly in addition to the delivery of finished product to clients. Also functions as crew leader were I oversaw the production of the final product coupled with the added responsibility of technical support. Organized shop focusing on increased productivity and sales increase. Functional management experience in all disciplines of manufacturing operations.

1/04 – 2/05 Family Dollar Stores – Dania Beach Florida

Hired, trained, supervised, and motivated a 20-member team of full and part-time associates with the responsibility for the implementation of all store polices and procedures. Managed day-to-day activities of sales floor and ensured proper merchandise processing. Displayed, oversaw and monitored loss prevention programs. Responsible for payroll, budget control, inventory control, security, shipping & receiving and ordering merchandise. Oversaw all sales and business development functions, including new product rollouts, key account management, customer relationship development and order fulfillment. Hold P&L and budget responsibilities. Provided cross-functional team training coaching and mentoring. Designed, implemented and adjusted various sales plans and programs for data storage.

1/02 -1/04 Faith Farm Ministries – Ft. Lauderdale Florida

Experienced, creative and energetic educator with three years’ successful teaching and counseling. Performed as a student/teacher with responsibilities involving: intake and interviewing clients to determine their eligibility for the program. Verified information and maintained records following established policies, procedures and guidelines. Function as an in-house drug and alcohol abuse counselor and Christian Education Teacher.

EDUCATION:

High School Graduate – Warwick High – Business

Vocational Technical School Graduate - Hampton Votec – Nurse Aide

MILITARY:

Aviation Supply Clerk and Computer System Operator (3 years). Additional training in Production of Fiscal Reports, P&L Statements, Inventory Control, Purchasing, Budget Management Scheduling, Warehouse Organization and Customer Service.