Detail-Oriented Customer Service and Inventory Support

Janie Eaton

*****.*****@*******************.***

SUMMARY

As an individual, I am very punctual and committed to learning and helping others. I thrive on multitasking, enjoy working with others, am hardworking, and love challenges.

Skills

Microsoft Office

Cisco Basics

Customer Service Orientation

Billing & Payroll

Accounting Proficiency

Salesforce Basic

Clerical Duties

Data Entry Skills

Accounting Proficiency

PROFESSIONAL EXPERIENCE

Televerde Foundation: Phoenix, AZ January 2025-Present

Career Path Participant

●Participated in ongoing professional development activities to enhance skills and knowledge in areas such as leadership, project management, and team collaboration.

●Demonstrated commitment to lifelong learning and continuous improvement through proactive engagement in professional development opportunities.

●Completed comprehensive training in managing schedules, handling correspondence, organizing meetings, maintaining records, and effective communication within the organization

Family Dollar Store: Phoenix, AZ June 2021-August 2022

Cashier/Shelf Stocker

Provided prompt and courteous assistance to customers, addressing inquiries and helping locate items effectively.

Maintained clean and organized aisles to ensure a pleasant shopping experience for customers.

Assisted up to 500 to 1000 customers daily in resolving issues related to products or services, ensuring their satisfaction.

Developed familiarity with store inventory, enabling quick and accurate support for customer questions.

Engaged with customers in a friendly manner, promoting a welcoming atmosphere, resulting in a customer satisfaction score of 94 out of 100.

RGIS: Phoenix, AZ December 2017- June 2021

Supervisor/ Inventory Specialist

●Supervised a team of 20, who were responsible for completing the inventory of various stores of varying sizes.

●Implemented store-specific inventory programs to ensure quality and accuracy.

●Completed per-diem paperwork for out-of-town jobs.

●Finished jobs with an overall 100% accuracy rate, to mitigate loss and errors.

EDUCATION

RIO SALADO: Goodyear, AZ January 2012- June 2014

ASU–W. P Carey School of Business January 2025-Present

Business Communications

Business Fundamentals

Certifications

Professional Administrative Certification May 2025

Level III Business Development Representative April 2025

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