Customer Support & IT Troubleshooting Specialist

KELVIN BENJAMIN KITSAO

011*-****** • *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and adaptable professional with a strong foundation in IT support, hospitality, and digital communication. Fast typer and problem-solver dedicated to delivering exceptional live chat and customer support experiences. Quick learner equipped with professional online certifications, eager to provide reliable client solutions, excellent problem-solving, and efficient remote assistance for fast-paced global businesses.

WORK EXPERIENCE

Coastal Breeze Hotel & Restaurant Jan 2026-Present Assistant Chef

Assisted the head chef in preparing, seasoning, and cooking various dishes while maintaining high standards of food quality, taste, and presentation. Maintained strict kitchen hygiene and safety protocols, ensuring clean workstations and compliance with food safety standards.

Managed food inventory by inspecting ingredient freshness, organizing supplies, and preparing kitchen stations ahead of peak operational hours.

Collaborated with kitchen and front-of-house staff to ensure smooth meal service, timely food delivery, and excellent customer satisfaction.

EDUCATION

Barani Secondary School, Malindi, Coast Region, Kenya KENYA CERTIFICATE FOR SECONDARY EDUCATION in General Studies Majivuni Primary School, Malindi, Coast Region, Kenya KENYA CERTIFICATE FOR PRIMARY EDUCATION in General Studies CORE SKILLS

• Live Chat Support • Microsoft Office Suite (Word, Excel)

• Customer Relationship Management Written &

Verbal Communication

• Basic Web Navigation & Research

• Conflict & Problem Resolution • Problem-Solving

• IT Support & Troubleshooting • Time Management & Multitasking

• Fast Typing & Data Entry • Quick Learner

• Google Workspace (Google Docs, Google

Sheets, Google Sites)

• Attention to Detail

CERTIFICATIONS

Diploma in Information Technology Support, Alison (Jun 2026) Introduction to cybersecurity, HP (Jul 2026)

Effective Business Websites Development, HP (Jul 2026) LANGUAGES

•

•

•

•

Italian (Intermediate), German (Basic)

Contact this candidate