Logistics & Operations Management Executive

Micheal Hicks

Spokane, Washington ***** ● 509-***-**** ● *******.*****.***@*****.***

Management Executive / Director

Logistics ● Operations ● Warehousing ● Transportation ● Training

Administration ● P&L Management ● Regulatory Compliance ● Contracts

Profile

Able to evaluate logistical processes, procedures, and systems to uncover areas of weakness, and swiftly implement solutions that streamline operations.

Proven performance in all facets of warehouse operations spanning inventory control, shipping, receiving, data entry, budget administration, vendor management, and customer satisfaction.

Adept throughout inventory management encompassing supplier relations, quality assurance, continuous improvement, records management, and hazardous materials management.

Proficiency in administering warehouse management software programs and databases.

Encourage and support a safety-focused and collaborative workplace environment.

Cultivate vendor relationships built on reliability, quality, efficiency, cost, and responsiveness.

Consummate strengths in strategic analysis, transportation routing, workload forecasting, new hire training, team leadership, and regulatory compliance.

Selected Achievements:

Demonstrated track record of reducing operating expenses YoY by $200K.

Developed and controlled $20M budget for logistics department.

Championed efforts which propelled revenue by $500K in 2022.

Lowered operating expenses by 38% ($100K annually) at Amazon.

Orchestrated improvements at CAST Transportation which exceeded customer expectations and secured several contract extensions.

Slashed annual expenses for CAST’s Washington terminal by $400K.

Elevated overall safety and on-time performance above industry standard at CAST Transportation.

Completed three tours in Iraq, one in Africa, and two in Afghanistan.

Professional Experience

Amazon ARFC, 2026 to Present

Senior Operations Manager (Inbound)

I oversee all aspects of Inbound for the GEG1 FC facility.

Directed over 900 employees, with 6 direct reports.

Coordinate and supervise safety, fiscal, and administrative tasks within Dept, JLL, Outbound and PxT.

Maintain up-to-date statistical information on employees, productivity, reliability, equipment, fuel, mileage, delivery schedules, and service.

LKQ Heavy Trucks, 2022 to 2026

General Manager

Direct full-scope Manufacturing and Repair operations while cost-effectively administering $10M annual budget and holding P&L accountability for all facets of manufacturing and repair management.

Direct, mentor, coach, motivate, and supervise 25 personnel.

Coordinate and supervise safety, fiscal, and administrative tasks within Shop, Parts, Purchasing, Engineering and Sales.

Maintain up-to-date statistical information on employees, productivity, reliability, equipment, fuel, mileage, delivery schedules, and service.

Preferred Freezer Services, 2015 to 2022

Director of Logistics

Commanded logistical functions for $10M cold storage and warehousing facility including P&L management, staffing, compliance (DOT, FDA, cGMP, OSHA), and route configuration/dispatch.

Established SOPs, oversaw maintenance of vehicles and equipment, and effectively leveraged Omnitracs system to monitor driver performance and automate trip reporting.

Partnered with maintenance manager to create and implement inventory system for logistics.

Collaboratively devised system to track plant production and assets through real-time GPS to result in highly-efficient, dynamic dispatching.

Conducted employee performance evaluations to elevate productivity, determine areas for further training, provide constructive feedback, and increase staff retention.

Introduced yard management system to increase yard flow and dock efficiency.

CAST Transportation, 2011 to 2015

Operations Manager, Nuclear Shipments

Spearheaded operations encompassing material handling, hazardous materials management, regulatory compliance, staffing, equipment maintenance, purchasing, budgeting, and report writing.

Defined and implemented KPIs for transport of nuclear material (fuel) to power plants.

Ensured rigorous compliance with DOT, FDA, cGMP, and OSHA regulations.

Recruited, hired, trained, evaluated, and motivated drivers, mechanics, and administrative personnel.

Scheduled preventative and routine maintenance of equipment and vehicles.

Established and implemented standard operating procedures for all terminal functions.

Configured routes for maximum efficiency and customer satisfaction.

United States Navy, 1993 to 2011

Supply Officer / Team Leader

Controlled $4M annual operating budget and received multiple citations and rewards for maintaining fleet supply at >95% for fast-attack submarines.

Directed operations within Fleet Engineering/Maintenance Assembly warehouse and exhibited leadership accountability of 85+ personnel.

Numerous Combat deployments.

Education

MBA, Cornell University Online

BA, History and BS, Physics, Pennsylvania State University, State College, PA

Completed extensive training during service with United States Navy

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