Assistant Store Manager & Retail Operations Leader

AA

Amanda Andrade

Professional Summary

Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer service. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profit. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Serve safe certified.

Work History

Dunkin' Donuts Sardinha Family Trust - Assistant Store Manager Middleboro, MA

01/2016 - 03/2019

*.***********@*****.***

774-***-****

80 Palmer St apt. 2

Skills

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

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Rotated merchandise and displays to feature new products and promotions.

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Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

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Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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● Employee evaluations

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

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● Trained new-hires on procedures to better service customers. Processed payments for credit and debit cards and returned proper change for cash transactions

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Assisted Manager in interview process of prospective employees and provided

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● Completed weekly payroll for 30 employees

● Staff management

● Sales techniques

● Goals and performance

● POS systems operations

Relationship building and

management

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● Order management

● New-Hire Training

● Employee scheduling

● Customer relations

● Oral and written communication

● Cost control

● Customer service

● Stock management

● Company/ Corporate Policies

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