IT Support & Technical Troubleshooting Professional

Ricardo “Rick” T. Simons

Camden SC, ***** 803-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented technical professional transitioning into Information Technology, bringing over 10 years of experience in technical troubleshooting, diagnostics, equipment maintenance, problem-solving, and customer service. Completed an Undergraduate Certificate in Information Assurance and Security through the University of Phoenix. Experienced in identifying technical issues, interpreting diagnostic information, documenting findings, and implementing solutions in fast-paced environments. Demonstrates strong mechanical and technical skills, attention to detail, and the ability to learn new technologies and systems. Seeking an entry-level IT Support, Help Desk, or Technical Support position to apply transferable troubleshooting skills while developing a career in information technology.

PROFESSIONAL EXPERIENCE

Heavy Equipment Operator/Decommissioning Laborer May 2022-January 2025

PPM, Temporary Contract Position

Jenkinsville, SC

Supported the safe dismantling and decommissioning of structures and equipment at a nuclear facility undergoing decommissioning.

Operated tractors and other heavy equipment to transport and collect construction and demolition materials.

Operated aerial lifts to access elevated work areas during dismantling and demolition activities

Assisted with site cleanup, material removal and preparation of work areas.

Automotive Technician September 2019-May 2022

Simons & Simons Car Care

Eastover, SC

Managed daily shop responsibilities while maintaining a safe, organized, and efficient work environment.

Completed detailed work orders documenting customer concerns, diagnostic findings, parts used and repairs performed.

Prepared written estimates for automotive repairs and discussed repair options and costs with

customers.

Communicated directly with customers regarding vehicle conditions, recommended repairs and completed services.

Ordered automotive parts and coordinated materials needed to complete customer repairs.

Automotive Technician- B Technician June 2015-August 2019

Firestone Complete Auto Care

Columbia, SC

Diagnosed, maintained and repaired domestic and import passenger vehicles in a high-volume automotive service environment.

Used automotive scan tools and diagnostic equipment to identify vehicle faults and assist with troubleshooting.

Communicated vehicle conditions and recommended repairs to service advisors and customers

Performed comprehensive vehicle inspections to identify mechanical, safety, and maintenance concerns.

Diagnosed and repaired brake, steering, suspension, cooling, exhaust and electrical systems.

Performed tire installation, rotation, balancing, flat repair and wheel alignment services.

Performed preventive maintenance including oil and filter changes, fluid services, batteries, belts hoses, and other scheduled maintenance.

Collaborated with service advisors to communicate diagnostic findings, recommended repairs, parts requirements, and estimated labor needs.

EDUCATION

University of Phoenix June 29, 2026

Information Assurance & Security

Phoenix, AZ

Richland One Adult Education October 15, 2008

General Education Development

Columbia, SC

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