Administrative Assistant
Resume:
JENNIFER HITCHCOCK
Osprey, FL • 941-***-**** • ***************@*****.***
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PROFESSIONAL SUMMARY
Librarian-turned-digital archivist with 16 years of experience helping organizations find, trust, and actually use their content. I've spent my career building classification systems, catching errors before they spread, and writing the documentation nobody wants to write but everyone needs. It's unglamorous work, but it's what makes everything else run. At Feld Entertainment I managed digital assets for a large-scale live entertainment operation where accuracy isn't optional. I catch things others miss, I work independently without hand-holding, and I write instructions clear enough that people don't have to ask twice.
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CORE SKILLS
● Content organization & classification
● Data entry & accuracy
● Documentation & SOP writing
● Customer service & communication
● Training & instructional support
● Quality control
● Standards & compliance
● Metadata & digital asset management
Tools: Microsoft Office • Google Suite • SharePoint • Metadata systems • HTML basics
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PROFESSIONAL EXPERIENCE
Digital Librarian
Feld Entertainment — 2022 to 2026
● Manage, categorize, and maintain large volumes of digital content with strict accuracy standards.
● Use internal classification standards to tag and organize assets. When I find mislabeled or inconsistent files, I flag and correct them before they cause problems.
● Write clear SOPs and training materials for internal teams.
● Troubleshoot content issues, identify patterns, and propose process improvements.
● Keep documentation current and make sure all teams are following the same procedures, which becomes especially critical when onboarding new staff.
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Youth Librarian
Sarasota County Government – Fruitville Library 2006–2022
● Helped patrons locate and evaluate information across print and digital sources, from quick reference questions to in-depth research support.
● Interpreted and applied detailed policies and classification systems.
● Created, edited, and quality-checked digital content for accuracy and clarity.
● Answered patron questions in real time via live chat, often needing to quickly find accurate information under time pressure.
● Developed training materials and delivered technology instruction to diverse audiences.
● Managed data in Excel and Google Suite with high accuracy.
● Worked with kids from toddlers through teens, adapting on the fly between running storytimes, guiding school research, and matching readers with books they'd actually want to finish.
● Created and ran a teen anime club and knitting club that became recurring monthly programs with a dedicated following.
● Built a website featuring book-to-movie quizzes where kids and teens could compete for prizes quarterly. It was the first online program the branch offered and one of the most popular.
● Served on the makerspace planning committee: researched and purchased technology, then developed and ran the programs to go with it.
● Served as the branch liaison for two virtual reference chat programs, Ask-A-Librarian (state) and Ask Us (county), handling real-time research questions from patrons across the system.
● Served as the library's editor, reviewing and polishing all outgoing promotional materials for accuracy and consistency.
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Administrative Assistant
Blue Team Restoration (via LHH Recruitment Solutions) 2022
● Entered, verified, and organized data with high accuracy.
● Created and updated forms, spreadsheets, and documentation.
● Followed detailed procedural guidelines and maintained consistent records.
● Produced written summaries and reports based on field data.
● Served as the point of contact between field crews and the office, keeping documentation and status updates in sync.
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Part-Time Librarian
Hillsborough County Public Libraries 2006
● Assisted users with digital tools and technology questions.
● Answered reference questions and walked patrons through digital tools, breaking down unfamiliar technology for first-time users.
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Bookseller (Part-Time)
Barnes & Noble 2005–2006
● Created eye-catching displays to promote books and upcoming events.
● Helped customers find books based on their interests and made sure they left with something they were genuinely excited about.
● Helped at special events, such as Harry Potter parties and other book release events.
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EDUCATION
Master of Arts, Library & Information Science — University of South Florida Bachelor of Arts, Psychology — University of South Florida
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TECHNICAL SKILLS
Microsoft Office • Google Suite • Metadata & Content Editing • HTML Basics SharePoint • Digitization Tools • Webpage Design • Live Chat Systems Typing • Windows • Tablets & eReaders
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