Administrative Data Entry Specialist

KATHRYN CUSTER

Spokane, WA 509-***-**** *********@*****.***

Target Role: Administrative Specialist / Data Entry Specialist — Full-Time Remote PROFESSIONAL SUMMARY

Customer-focused administrative and data entry professional with 10+ years in customer-facing, high-volume operations, including 11 years in insurance claims service and 4+ years as an independent delivery driver serving customers across Spokane County. Trusted advisor and first point of contact known for accurate, high-speed data entry, 10-key proficiency, data validation, and resolving time-sensitive issues independently — earning 4.9+ star customer ratings. Experienced in high-volume, deadline-driven environments, managing 150+ cases daily and 250–300 time-sensitive stops per day, and processing 300–500 confidential files daily with precise documentation and reporting. Seeking a full-time remote administrative

/ data entry role supporting operations across phone, chat, and email with warmth, accuracy, and ownership. CORE COMPETENCIES & KEYWORDS

• Data Entry & 10-Key Data Entry • Microsoft Excel & Google Sheets / GSuite

• Data Validation, Accuracy Checks & Quality Assurance • High-Volume Data Processing (300–500 files daily)

• Administrative Support & Office Administration • Privacy, Confidentiality & HIPAA-Adjacent Compliance

• CRM Data Entry, Case Management & Documentation • Independent Remote Work & Time Management

• Member / Customer Support — Phone, Chat & Email • High-Volume Case Management & Reporting

• Issue Resolution & Escalation • Empathetic Communication & Proactive Follow-Up PROFESSIONAL EXPERIENCE

Independent Delivery Driver June 2021 – Present

Amazon Flex, Instacart, Shipt, DoorDash — Spokane, WA

• Serve as first point of contact for customers across a large territory, resolving delivery issues in real time through proactive, professional communication — earning 4.9+ star ratings.

• Perform high-volume data entry and documentation in real time, including proof-of-delivery photos, signatures, delivery notes, and status updates in delivery and documentation software.

• Assess urgency and resolve time-sensitive issues independently, troubleshooting app, device, and routing problems and escalating to the appropriate contact when needed.

• Identify additional customer needs during service interactions and communicate next steps clearly, supporting satisfaction and retention.

• Manage 250–300 time-sensitive stops per day, planning efficient routes and adapting to changing priorities in all weather conditions.

• Handle confidential customer information in compliance with privacy and safety protocols. Administrative Specialist (Temporary) March 2024 – January 2025 Recovery Partners — Spokane, WA

• Processed 300–500 confidential files daily with accurate data entry, documentation, and reporting in a deadline-driven environment.

• Utilized Zendesk, GSuite / Google Sheets, macOS systems, and 1Password for documentation, communication, and secure handling of confidential files.

• Performed data validation and verification from multiple sources, checking for accuracy, completeness, and duplicates while maintaining compliance with privacy and safety protocols in healthcare-adjacent work.

• Managed competing priorities independently, prioritized administrative tasks, and flagged recurring issues for process improvement.

• Maintained organized digital records, spreadsheets, and case files to support audit-ready reporting. Claims Adjuster & Senior Customer Claims Representative June 2010 – April 2021 Guardian, Liberty Mutual, Travelers Insurance — Spokane, WA

• Acted as trusted advisor to customers in high-stress situations, providing clear guidance and proactive updates on service status, next steps, and resolution.

• Managed 150+ cases daily, delivering technical and service-related support with accurate data entry, CRM documentation, and case management.

• Built rapport with customers and key decision makers, supporting service excellence and customer retention.

• Collaborated across teams to resolve complex, multi-step issues and escalate matters requiring specialized handling.

• Verified information, documented claim details, and maintained accurate records with strong attention to detail. EDUCATION & QUALIFICATIONS

• GED — Career Path Services, Spokane, WA 2004 (meets high school diploma or equivalent requirement)

• Schedule flexibility: weekends and varied shifts, including mornings, afternoons, and nights

• Technology: Data entry software, 10-key, Zendesk, CRM systems, GSuite / Google Sheets, Microsoft Excel, macOS, 1Password, smartphone, laptop, GPS and route navigation, delivery and documentation software, handheld devices

• Typing & Accuracy: High-speed, high-accuracy data entry with strong data validation and quality-check habits

• References available upon request

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