Operations & General Manager (Food Service)

ALYSSA UHLIG

Virginia Beach, VA • 860-***-**** • ***********@*******.***

PROFESSIONAL SUMMARY

Operations leader with 10+ years of leadership experience across high-volume food service, retail, and hospitality, including General Manager experience. Trusted go-to resource for frontline teams — known for standing up for staff, resolving customer concerns calmly, and keeping service moving during peak volume. Strengths include full operational and P&L responsibility, training and onboarding, inventory and cash control, food safety compliance, vendor relations, and scheduling. Currently performing lead-level duties in a fast-paced deli operation, recognized by management for development toward a manager role.

CORE SKILLS

Team Leadership • Training & Onboarding • Inventory Management • Cash Handling & Bank Deposits •

Food Safety & Sanitation Compliance • Vendor Relations • Customer Conflict Resolution • Scheduling & Staffing

CERTIFICATIONS

ServSafe Certification — Current

EXPERIENCE

Deli Associate — Lead-Level Responsibilities — Wawa Virginia Oct 2025 – Present

Run first-shift deli operations in a high-volume store, keeping the station stocked, staffed, and ready for the next shift.

Check in vendors and verify deliveries against orders; complete temperature logs to maintain food safety compliance.

Process waste scan-outs and donation pulls accurately, supporting shrink control and store reporting.

Serve as the trusted go-to resource for the first-shift team — answering questions, covering gaps, and escalating concerns.

Compensated at lead level and identified by management for development toward a manager role.

General Manager — Wendy's Virginia Beach, VA Jan 2024 – May 2025

Increased second-shift sales by 66% through staffing changes and retraining.

Held full operational and profit-and-loss responsibility for the restaurant, including sales, costs, and day-to-day execution.

Hired, trained, coached, and scheduled crew and shift leaders to meet staffing and service goals across all dayparts.

Controlled labor and food costs through scheduling, inventory oversight, ordering, and waste reduction.

Enforced food safety, sanitation, and brand compliance standards; resolved customer concerns to protect the guest experience.

Assistant Restaurant Manager — Foxwoods Resort & Casino Mashantucket, CT July 2019 – Dec 2023

Hell's Kitchen, DraftKings Sports Bar, Veranda Café, Room Service, Rainmaker Buffet

Helped open Hell's Kitchen at Foxwoods as part of the opening team, supporting the restaurant launch.

Supervised front-of-house operations across 200+-seat venues and room service supporting 1,000+ hotel rooms.

Trained and mentored front-of-house staff in guest service, money handling, cleaning standards, and restaurant procedures.

Calculated inventory and ordered supplies to meet expected demand while controlling waste.

Enforced cleanliness, organization, and sanitation standards in compliance with company policy and regulatory requirements.

Delegated work, set priorities, and supported staff hands-on during high-volume periods to maintain service levels.

Resolved guest concerns to satisfaction and coached staff on performance and compliance expectations.

Coordinated fulfillment of off-premise orders, ensuring accuracy and timely service delivery.

Coordinated setup and breakdown of backstage catering operations for VIPs, performers, and event personnel.

Supported execution of large-scale banquet events, delivering consistent service for high-volume guest functions.

Assistant General Manager — McDonald's Montville, CT Jan 2015 – June 2019

Managed daily cash intake with high accuracy and prepared bank deposits.

Coordinated monthly budgets and profit-and-loss tracking, consistently meeting margin targets.

Controlled inventory through oversight and usage monitoring to keep numbers beneath targets.

Led training, scheduling, and employee reviews; motivated team members to achieve operational targets together.

Server — Hash House a Go Go Uncasville, CT Jan 2018 – July 2019

Trained and acclimated new servers to restaurant culture, menu knowledge, and service standards.

Managed tables across the dining room while coordinating with hosts, bussers, and kitchen staff to keep service on pace.

Cashier Trainer — Stop & Shop Uncasville, CT Aug 2012 – Jan 2015

Trained new team members in cash register operation, stock procedures, and customer service.

Processed payments accurately and cross-trained in other departments to provide coverage.

EDUCATION

High School Diploma — Ledyard High School, Ledyard, CT • June 2012

References available upon request.

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