Assistant Property Manager & Front Desk Agent

Jacquice Gardner

**** *** ******* ****

Indianapolis, IN 46221

463-***-**** Cell *****************@*****.***

PROFESSIONAL PROFILE

Task-focused professional, backed by valuable problem solving & organizational skills with the ability to work well with other and numbers. I am a resourceful individual that is proactive, positive and an innovative thinker. I have customer service experience, I am a fast learner & detail-oriented individual who provides timely and accurate data. I am loyal and competent employee, dedicated, dependable and I have a strong work ethic.

Lynhurst Park Apartments: (Full-time 40+ hours) Assistant Property Manager Indianapolis, IN,

09/25-Current.

Main responsibilities answering phone, file, make sure renter rent is accurate using the calculator system, run and process background checks, marketing/non-market rate units, preparing units for move-in, inspections units, submit work orders, work Yardi/One Site systems, prepare advertisement for the company, complaint to management and company policies, follow up on all scheduled appointments for arrival, adhered to multiple policies for Federal, State and County regulations

Tru by Hilton:

(Employed Full-time 40+ hours) Front Desk Representative

Indianapolis, IN 10/23 - Current

Main responsibilities front desk agent check guest in and out, book and reserve rooms, night audit customer service, complaint management scheduling, make appointments and meet all deadlines provided by management, process no-shows, prepare guests for arrivals, adheres to all scheduling protocol, complete accounting paperwork balancing accounts at the end of the night, train all new hires, provid updates to maintenance and management, participated in audit updates and review notifications, ensued all policies procedures and regulations are met with inbound and outbound calls.

Liberty Group:

(Employed Full-time 40+ hours) Leasing Consultant

Indianapolis, IN 01/22- Current

Main responsibilities answering phone, file, make sure renter rent is accurate using the calculator system, run and process background checks, marketing/non-market rate units, preparing units for move-in, inspections units, submit work orders, work Yardi/One Site systems, prepare advertisement for the company, complaint to management and company policies, follow up on all scheduled appointments for arrival, adhered to multiple policies for Federal, State and County regulations

Inktel Customer Solutions: (Employed Full-time 4 + hours)

Internal Support Supervisor

Indianapolis, IN 12/2019 - 01/2022

Main responsibilities Intemal Support Supervisor, Escalations Supervisor Specialist

Dc-escalate and Problem solving, customer product care and services assistance, assist customer with installation and technical support with their products over the phone, answer inbound/ outbound calls from both representative and customers, provide customer service to staff when calls are escalated and inbound callers from both representatives and customers, verify all customer accounts, provide support to all upper administration departments, train in multiple areas of the company and cross train coworkers, provided updates to maintenance and management

Marriott Delta Hotel:

(Employed Full-time 40+ hours) Night Auditor

Indianapolis, IN 5/2020 - 9/2022

Main responsibilities answer inbound and outbound calls, check guest in and out, print, copy, fax and email to appropriate departments, complete accounting paperwork balancing accounts at the end of the night, de-escalates all complaints and issues when they arise, ensure all policies, procedures and regulations are met, provide updates to maintenance management and security.

Indiana University Health

(Employed Full-time 40+ hours)

Assistant Practice Specialist / Clinic Services Specialist

Indianapolis, IN 09/2015 - 05/2022

Main responsibilities included timely processing of customer claims for payment which included attention to detail. The position required knowledge and application of policies and procedures to accurately process. Participates in team meetings, adjusting flow and sequencing of work to meet team and patient needs. Work independently to resolve patient concerns, demonstrates team building skills, and participates in training new staff

Volunteers of America (VOA):

(Employed Full-time 40+ hours) Corrections Officer

Indianapolis, IN 6/2010 - 9/2015

Main responsibilities ensure confidentiality among staff and clients are met, adheres to policy and procedures, complete random drug tests with clients, participate in the clients' re-entry into the community, refer clients to self-help programs, adhered to multiple Federal, State and County regulations and policies

Marion County Jail 2

(Employed Full-time 40+ hours) Case Manager:

Indianapolis, IN 6/06-8/10

Main responsibilities ensure company policy and procedures are met, participated in continuous improvement and cost reduction activities, communicate with other departments for input on resolving issues, housed inmates in approved areas according to levels and backgrounds, communicate with multiple departments to ensure safe and security of staff and inmates, process release dates and complete intake and orientation, adhered to multiple Federal, State and County regulations and policies.

Indiana State Prison

(Employed Full-time 40+ hours) Correctional Officer:

Michigan City, IN 01/02-01/03

Main responsibilities provided safety and security to team members and clients, managed and monitored facility movement to prevent escapes, communicate issues, risk factors and other applicable information to management on an on-going basis, adhered to multiple Federal, State and County regulations and policies.

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