Customer Service & Collections Specialist
Resume:
Summary
Customer service professional with extensive experience supporting customers by phone, resolving billing and account questions, and building positive relationships. Skilled in outbound collections, payment arrangements, account documentation, and escalating complex concerns. Brings additional experience in retail management, banking, and sales, with a calm, customer-focused approach to each interaction. Work Authorization
Authorized to work in the US for any employer
Work Experience
Remote Collections Agent
Northstar Location Services
October 2026 to Present
• Contact customers by outbound calls regarding delinquent credit card accounts.\n• Arrange payments and answer customer questions about their accounts.\n• Use a thin-client dialer to support account outreach and customer conversations.
Mobile Billing Specialist
Spectrum
May 2026 to October 2026
• Answered inbound calls about billing and addressed customer needs accurately.\n• Built positive relationships by listening and responding with empathy.\n• Escalated customer issues to management while maintaining service standards.
Customer Service Representative
Professional Financial Services
June 2025 to March 2026
• Managed overdue accounts while meeting or exceeding monthly collection targets.\n• Negotiated payment arrangements to resolve balances and prevent further escalation.\n• Maintained accurate records of calls, emails, and customer correspondence.\n• Used skip-tracing tools to locate customers and begin repayment conversations. Account Manager/Credit Manager
RNR Tire Express
November 2017 to April 2025
• Made collection calls and field visits to contact customers with overdue accounts.\n• Worked with customers toward merchandise ownership through payment collection.\n• Pursued daily and weekly collection goals through account follow-up.
Customer Account Manager/Sales Manager/General Manager Aaron's Sales and Lease
April 2011 to November 2017
• Managed collections, customer care, and service while pursuing monthly account goals.\n• Made daily collection calls and home visits to follow up on accounts.\n• Oversaw store operations when the general manager was absent. Marla Burnett
Customer Service Specialist
***********@*****.***
Charlotte, NC
Teller
Citibank Vernon
January 2007 to May 2009
• Processed customer deposits and withdrawals while providing in-person service.\n• Helped customers resolve banking questions through attentive problem-solving.
Education
Diploma
Chillicothe High School
Skills
Customer account support Inbound and outbound calls Billing inquiries Collections Payment arrangements Account documentation Customer issue escalation Thin-client dialer Customer relationship building Skip tracing
Languages
English • Not specified
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