Customer Service & Administrative Support Professional

Angelica duque

Placentia, CA ***** +1-657-***-**** **********************@***********.***

Summary

Adaptable professional with extensive experience in customer service, reception, and logistics. Managed 50+ daily client interactions, handled 65+ calls per shift, and supported efficient office operations. Skilled in conflict resolution, administrative support, and inventory management, with a proven ability to maintain professionalism and accuracy in fast- paced environments.

Willing to relocate to: Anaheim, CA

Work Authorization

Authorized to work in the US for any employer

Work Experience

Retail Customer Service

Disneyland resort Anaheim, CA

September 2018 to Present

• Resolved customer inquiries and complaints promptly, achieving high guest satisfaction by providing timely and professional service using strong communication skills.

• Delivered accurate product and service information to guests, enhancing customer experience and supporting sales through in-depth knowledge of offerings.

• Processed customer orders and payments efficiently, reducing wait times and ensuring seamless transactions for hundreds of guests daily.

• Created memorable guest experiences by consistently making magic for visitors, contributing to positive brand reputation and repeat patronage.

Administrator / Greeter / File Clerk

Orange County Social Services Agency Anaheim, CA October 2026 to October 2026

Short term assignment Administrator / Greeter / File Clerk Orange County [Dates of Employment]

• Welcomed visitors, answered questions, and directed clients to the appropriate departments.

• Answered incoming calls, took messages, and provided information professionally.

• Organized, filed, scanned, and retrieved documents while maintaining confidentiality.

• Entered and updated client information accurately in electronic records.

• Assisted with appointment scheduling, paperwork, and daily administrative tasks.

• Supported staff with document preparation and maintained an organized reception area Tax Receptionist

Los tax refunds office Santa Ana, CA

January 2026 to April 2026

Tax Office Receptionist

• Greeted clients, checked them in, and notified tax preparers of their arrival.

• Answered incoming calls, took messages, and scheduled tax preparation appointments.

• Organized, scanned, and filed tax documents while maintaining client confidentiality.

• Updated client information and entered data accurately into office systems.

• Assisted clients with paperwork and provided information about office procedures.

• Managed appointment calendars and supported daily office operations during tax season.

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Receptionist

Greene Rubber Orange, CA

February 2024 to June 2025

• Greeted and assisted visitors, drivers, and vendors, ensuring a professional and welcoming reception experience for all guests.

• Answered and routed multi-line phone calls, demonstrating strong phone etiquette and efficiently directing inquiries to appropriate staff.

• Managed the reception area, maintained cleanliness and organization, and enforced visitor access control protocols to ensure security.

• Supported administrative functions by maintaining accurate records, scheduling appointments, and coordinating meetings to enhance office efficiency. Human Resources Assistant

• Supported daily HR operations, including employee records, onboarding, and administrative tasks.

• Assisted with recruitment by scheduling interviews and communicating with candidates.

• Maintained confidential employee files and updated HR databases accurately.

• Prepared new-hire paperwork and coordinated onboarding activities.

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Receptionist/Front Office

Fender Musical Instruments Corporation la Palma

August 2015 to October 2022

• Data Entry Clerk

Entered and updated customer information accurately into company databases and computer systems. Maintained organized electronic and paper records. Reviewed and verified data for accuracy, completeness, and errors. Processed documents, invoices, and customer orders efficiently. Performed administrative duties, including filing, scanning, copying, and emailing documents. Managed confidential customer and company information professionally. Used Microsoft Word, Excel, and other office software to complete daily tasks. Assisted with answering phone calls, responding to emails, and providing customer service. Managed multiple tasks while meeting daily deadlines. Worked independently and with team members to maintain smooth office operations. Skills to Add to Your Resume:

Data Entry Microsoft Office Typing Attention to Detail Customer Service Administrative Support Filing Record Keeping Time Management Multitasking Data Accuracy Greeted and assisted an average of 50+ clients and visitors daily, ensuring a welcoming and professional first impression for the company.

• Answered multi-line phone system, routed calls efficiently, and managed voicemails and messages to support office staff communication.

• Scheduled appointments and maintained calendars for senior management, ensuring smooth daily operations and effective time management.

• Handled incoming and outgoing mail, managed office supply inventory, and supported administrative tasks with accuracy and confidentiality.

Customer Service Cashier Online Oder

Walmart

August 2016 to August 2022

• Answered and transferred incoming calls, providing excellent service and resolving customer inquiries efficiently to enhance satisfaction.

• Delivered friendly, efficient customer service by greeting shoppers, answering questions, and resolving issues in a professional manner.

• Operated point-of-sale (POS) systems to process cash, credit, and mobile transactions with high accuracy, reducing checkout errors.

• Handled returns, exchanges, and price adjustments in accordance with company policies, ensuring customer satisfaction and retention.

Shipment and Pick Oders

Stav Mr smoothie orders

November 2014 to January 2020

• Picked, weighed, and packed correct type and quantity of items per customer order, ensuring accuracy and timely shipment fulfillment.

• Labeled, stacked, and prepared orders for pickup, maintaining organized shelves and completing order receipts with attention to detail.

• Operated and maintained pallet jacks, cleaned and tidied job site, and upheld warehouse safety and security standards consistently.

• Followed verbal instructions to complete order processing tasks, supporting efficient workflow and minimizing errors in daily operations.

Call Center Representative

Nato Santa Fe Springs, CA

March 2011 to December 2016

• Answered an average of 65 incoming calls daily, scheduling and confirming customer appointments while maintaining professionalism and accuracy.

• Updated customer information and assisted with questions or concerns, ensuring high-quality service and customer satisfaction.

• Coordinated and rescheduled appointments as needed, documenting calls accurately and communicating important information clearly.

• Worked efficiently in a fast-paced environment, consistently meeting customer needs and maintaining accuracy under pressure.

Material Handler

Fedex Cerritos, CA

March 2011 to February 2015

• Organized and stocked inventory in designated areas, optimizing space utilization and supporting efficient warehouse operations.

• Picked and packed orders for shipping, ensuring accuracy and timely delivery to meet customer expectations.

• Inspected materials for damage or defects, maintaining quality standards and reducing returns or complaints.

• Tracked inventory and updated records using scanners or computers, supporting real-time inventory management and reporting.

Education

Human Resource Management (College)

Cal State Fullerton Fullerton, CA

January 2025 to August 2025

In process

Upper secondary education

Saddleback High School Santa Ana, CA

August 2006 to May 2010

High school diploma

Saddleback High School Santa Ana, CA

August 2006 to May 2010

saddle back high school

Licenses and Certifications

Driver's License

Skills

Availity POS systems Order picking Project management software Administrative experience within retail industry Meeting scheduling Wheelchair mobility assistance Email management Office experience Packing Microsoft Word Warehouse experience Math Conflict management Spanish Hospitality Customer service Fax machines Writing skills Quality data entry Providing product information Multitasking Sales QuickBooks Microsoft Teams Retail sales transactions Microsoft PowerPoint Guest services Front desk Payment card processing Clerical experience Access control procedures Phone reception Retail store product knowledge Handling customer service requests Fashion retail Employee relationship building 10 key typing Data entry in Excel Multi-line phone systems Event scheduling Credit card payment processing File organization Teamwork Google Docs In-person customer service

Administrative experience within finance industry Order tracking Guest relations Customer complaint resolution Clear language communication Order shipping Customer service management Event customer service Clean workspace maintenance Google Workspace Ladder use Email customer support Task prioritization Dusting Desktop applications Photocopying Order fulfillment receiving Phone communication Basic math Phone answering Microsoft Excel Excel data analysis Manufacturing Mailling certificate Retail customer service procedures Warehouse management system Receiving shipments Order entry CRM software Computer skills Visitor management systems Calendar management Organizational skills Call center software Copy machines Adobe Creative Suite Certified mailing Phone etiquette Confidential information handling Retail store experience Inventory Computer operation Shelf stocking QuickBooks Online Cash register Order assistance Filing Operator switchboards Attention to detail Store opening/closing procedures Processing cash transactions Data extraction Inventory tracking systems Customer order taking Cleaning Host/hostess experience Health insurance verification via fax Technical Proficiency Phone call screening Customer relationship building Retail math Spreadsheet charts Research Customer returns handling Typing Shipping & receiving Serving clients Retail sales Client interaction via phone calls Stocking Individual consumer customer service Foreign language proficiency Problem-solving Data entry Customer communication Communication skills Human resources management Bilingual Mail distribution Hand tools Safe work practices Clothing store experience Customer inquiry handling Telephone systems Greeting customers Windows Handling customer inquiries English Spreadsheets Administrative experience - Administrative experience (6–10 years) Helpfulness Customer data entry Cash handling Moving Mail stamping Customer support Picking & packing Microsoft Outlook Microsoft Office Materials handling Call center management Sales order data entry Maintaining an organized workspace Inventory data entry Faxing Receptionist experience within retail industry Manufacturing facility experience Receptionist experience within corporate industry Appointment scheduling Word processing Scanning Office management Gmail

Languages

Spanish - Fluent

Bilingual - Fluent

English - Fluent

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