Merita Rrokaj
Largo, Florida
*********@******.*** 614-***-****
Objective
Dedicated and detail-oriented administrative professional with an Associate of Arts degree and extensive experience in office management, customer service, and scheduling. Seeking a School Administrative Assistant or Office Clerk position within Pinellas County Schools where I can support students, staff, and families with professionalism, efficiency, and care.
Education
Associate of Arts (A.A.)
Columbus State Community College — Columbus, Ohio
High School Diploma, Class of 2006
Groveport Madison High School — Groveport, Ohio
Professional Experience
NKB General Contracting – Largo, FL
Administrative Assistant / Office Coordinator 2018 – Present
• Manage daily office operations, scheduling, and client communication.
• Prepare invoices, estimates, and project documentation.
• Coordinate appointments, subcontractors, and site visits.
• Maintain organized records and ensure smooth office workflow.
Bank of America – Boston, MA
Teller / Customer Service Representative 2012 – 2013
• Processed customer transactions accurately while maintaining confidentiality.
• Assisted clients with account inquiries and service needs.
• Provided professional support in a fast-paced banking environment.
Roche Bros. Supermarkets – Boston, MA
Front End / Cashier 2011 – 2012
• Delivered excellent customer service and maintained a positive, helpful attitude.
• Handled cash, processed payments, and ensured accurate daily balances.
Mediterranean on 33 – Lancaster, OH
Server / Front-of-House Assistant / Cashier 2009 – 2011 / 2013 – 2016
• Managed guest orders, payments, and service needs efficiently.
• Supported daily restaurant operations and maintained cleanliness standards.
• Operated POS systems and handled cash with accuracy and professionalism.
Schottenstein Stores – Columbus, OH
Retail Associate / Cashier 2007 – 2008
• Assisted customers with purchases, restocking, and product inquiries.
• Ensured store organization and a positive shopping experience.
Waffle House – Reynoldsburg, OH
Server 2006 – 2006
• Provided fast, friendly service and handled high-volume shifts with accuracy.
• Maintained a welcoming environment and strong customer relationships.
Key Skills
• Microsoft Word, Excel, and Google Suite
• Data entry and record management
• Scheduling and calendar coordination
• Professional communication and customer service
• Office organization and multitasking
• Bilingual: English and Albanian