Administrative Assistant & Program Support

JOY HALE

*** ********** ******, ********, ** ****9 ● 724-***-**** ● **********@*****.***

Professional Summary

Highly qualified with over thirty years of administrative experience and excellent judgment. Ability to multitask, prioritize and work well under pressure, with minimal or no supervision. Outstanding communication skills both in written and verbal form. Broad industry experience includes health care, finance, and legal.

Work History

Mortgage Foreclosure Program Assistant, 2/2019 to 4/2024 Urban League of Greater Pittsburgh – Pittsburgh, PA

● Controlled mortgage foreclosure documents and maintained records.

● Managed/scheduled meetings and prepared necessary materials.

● Managed calendar for the program manager.

● Maintained data base and created charts.

● Produced monthly reports and weekly reports.

● Reconciled money order reports.

Data Entry Specialist, 11/2018 to 2/2019

Urban League of Greater Pittsburgh – Pittsburgh, PA

● Entered numeral data into databases in a timely and accurate manner.

● Produced monthly reports using advanced Excel spreadsheet functions. Administrative Assistant, 10/2007 to 09/2016

Three Rivers Law – Tarentum, PA

● Provided administrative support, including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes.

● Composed and drafted all outgoing legal correspondence, legal pleadings, and reports.

● Oversaw inventory and office supply purchases.

● Managed attorney’s daily calendar.

● Performed accounts receivable duties, including invoicing, discrepancies and reconciliations.

● Interacted with judges and attorneys to receive orders, direct activities and communicate management instruction.

Medical Secretary, 11/2006 to 08/2007

Orthopedic Surgical Associates – Natrona Heights, PA

● Used Meditech to schedule and manage patient appointments.

● Verified important patient information for entry into the patient management system.

● Maintained computerized record management systems to record and process data and generate reports.

● Performed monthly inventory and maintained office supply counts. Patient Scheduler, 12/2005 to 10/2006

Allegheny Valley Hospital – Natrona Heights, PA

● Reviewed new patient paperwork before scheduling appointments in Meditech.

● Confirmed patient appointments the day before they were scheduled.

● Reviewed medical histories and current information to provide accurate information to surgeons.

Emergency Room Unit Secretary, 12/2003 to 12/2005

Allegheny Valley Hospital – Natrona Heights, PA

● Provided clerical support to emergency room doctors and nurses by entering medical orders in Meditech, logging out patient charts, filing, answering phones, and medical assistance as needed. County Extension Secretary, 09/2000 to 09/2003

University of Georgia Cooperative Extension Service – Woodbine, GA

● Provided administrative support, including word processing, composing cover letters, preparing soil and water samples for mailing, answering switchboard, preparing time sheets, maintaining office supply inventory, entering and maintaining statistical data for state and federal reports, and the accounting of office and 4-H funds.

Legal Secretary, 01/1991 to 09/1996

Glynn County District Attorney – Brunswick, GA

● Scheduled, made appointments, maintained calendar and tickler system for eight attorneys.

● Prepared all legal pleadings such as indictments, accusations, and condemnation proceedings.

● Created, indexed and maintained client files.

● Maintained filing and retrieval systems.

● Arranged for delivery of legal correspondence to clients, witnesses, and court officials.

● Obtained signatures from attorneys for legal documents.

● Organized files for court proceedings.

Executive Secretary, 04/1985 to 12/1990

Five Transportation Company – Brunswick, GA

● Transcription of correspondence, tariffs, and created weekly newsletter.

● Acknowledged loss and damage claims and overcharge claims, typing, filing and assisted in answering switchboard.

Executive Secretary, 10/1984 to 04/1985

First Georgia Savings Bank – Brunswick, GA

● Assembled Board of Directors agenda/reports for monthly board meetings.

● Typed minutes and maintained minute books of board meetings and other various meetings.

● Answered telephone, screened messages, and scheduled appointments for bank president.

● Created and distribute monthly newsletter.

● Sent out new account letters to new customers.

Education

High School Diploma – Brunswick High School, Brunswick, GA; Graduated 1977

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