Experienced Customer Support Specialist

Kristine Powell, Customer Support Specialist

Turner, 04282, 207-***-****, ******************@******.*** SUMMARY Organized and dependable Customer Service Representative with over 15 years of experience in client relations, issue resolution, and operational support. Proven ability to nurture business relationships, negotiate effectively, and manage order lifecycles. Eager to leverage strong communication and problem-solving skills to enhance customer satisfaction and contribute to growth at Essence Journey.

WORK EXPERIENCE

CSR-Customer Service Representative-Call Center

Geiger

01/2025 – 12/2025 Lewiston

Assessed sales partners' needs to ensure accurate project requirements and alignment with customer expectations.

Sourced and evaluated quotes from preferred suppliers, facilitating competitive pricing and timely procurement.

Reviewed customer order proofs and design specifications, confirming accuracy and adherence to order details.

Verified order confirmations, ensuring product specifications and pricing were correct prior to production.

Coordinated with factories to obtain estimated delivery dates while monitoring shipment timelines.

CSR-Customer Service Representative

Geiger

01/2020 – 01/2025 Lewiston

Established and nurtured solid business relationships with various sales partners and clients.

Identified the unique needs of partners and their customers to drive satisfaction.

Negotiated competitive pricing through research and effective communication, particularly when volume exceeded special pricing with Star Suppliers.

Obtained quotes, ordered PSA, and requested samples from preferred suppliers.

Managed the entire lifecycle of orders, addressing claims and resolving issues from initiation to completion.

Deputy Clerk

Town of Leeds

09/2019 – 01/2020 Leeds

Participated in the administration of municipal elections, including the preparation and distribution of ballots, training election officers, and tabulating results.

Planned and directed the maintenance, filing, safekeeping, and computerization of municipal documents.

Issued public notifications for all official activities and meetings. Maintained and updated municipal documents such as codes and city charters.

Prepared ordinances, resolutions, and proclamations for execution, recording, archiving, and distribution.

Responded to information requests from the public, other municipalities, state officials, and legislative offices.

Performed general office duties including dictation, typing, proofreading, distributing forms, and scheduling appointments.

Conducted research in municipal archives as requested by public officials or citizens.

Served as a notary public and issued various permits and licenses. Customer Service Manager

Sun Journal

04/2013 – 07/2019 Lewiston

Cultivated customer loyalty by delivering exceptional services and addressing inquiries, complaints, and issues effectively. Investigated and resolved customer inquiries and complaints with empathy and professionalism.

Engaged with customers regarding their concerns and desires, promptly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.

Effectively scheduled staff to align with customer service needs. Complied with all confidentiality requirements at all times. Provided precise, specific, and timely performance feedback to customer service representatives.

Processed payments for subscriptions and advertising, delivering affidavits when required.

Managed daily cash register operations and maintained accurate financial records.

Gathered tare sheets for customers and scheduled staffing for coverage during weekends and daily operations.

Executed strategies to retain and save customers.

Customer Service Representative

Downeast Financial Group

09/2012 – 03/2013 Lewiston

Delivered exceptional customer service to every client through in-depth product knowledge and fostering welcoming experiences. Facilitated the transfer of funds from IRA accounts on behalf of customers. Updated customer files to ensure accurate information. Customer Service Rep

Bonney Staffing

07/2012 – 08/2012 Auburn

Managed a diverse range of daily customer service, operational, and administrative tasks.

Financial Services Representative

Peoples United Bank

05/2007 – 03/2012 Auburn

Advised clients on mortgage, education, and personal loan options. Facilitated the collection of customers' loan payments and managed sales of various financial instruments including cashier’s checks, money orders, and traveler's checks.

Handled a variety of accounting transactions accurately. Opened accounts while achieving a cross-sale ratio of products. Executed customer transactions including deposits, withdrawals, money orders, and checks.

Processed exchanges and foreign currency transactions, as well as wire transfers and stop payments.

Addressed banking inquiries over the phone concerning checking, savings, loans, and lines of credit.

Organized, stocked, and maintained the teller window area for optimal efficiency.

Call Center Manager

Northeast Bank

06/2001 – 05/2007 Lewiston

Oversaw internal operational standards and productivity targets for the team.

Facilitated training and retraining initiatives for employees to enhance performance and improve business outcomes.

Identified and communicated customer needs to supply chain capacity and quality teams.

Maintained a professional demeanor while managing interactions with dissatisfied customers.

Deposit Services Representative I

Androscoggin Bank

05/2026 – Present Lewiston, ME

Handled address verification, deposit transactions, CRM requests, wire transfers, overdraft letters to customers, stop payments, and managed both internal and external calls along with research.

Expertise in processing deposit transactions, managing CRM requests, executing wire transfers, issuing overdraft letters, handling stop payments, responding to customer inquiries, and performing necessary research. Key responsibilities included address verification, processing various transaction types (deposits, wires), customer communication (overdraft letters, calls), and managing stop payments and research. EDUCATION

Leavitt Area High School

High School Diploma

1982 – 06/1986 Turner

SKILLS Microsoft Office Debugging

Document scanning Risk Management

Process Analysis Clerical support

Data entry Client Assessment

Client Analysis Microsoft Word

Proofreading Risk assessment

Photocopier/Fax machine Telephone

Calculator Leadership Experience

Management Experience Team Management

Team Leadership Written Communication

Organization Conflict resolution

Verbal communication Staff development

Self-motivation Team liaison

Team Organization

Master Advertising

State of Maine Notary

Accounts Receivable/Accounts Payable Certification CERTIFICATES

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