Logistics & Yard Operations Leader
Resume:
Robert
Glynn
Results-oriented and experienced logistics professional with 13+ years of expertise in operations, customer service, and supply chain management. Proven ability to optimize processes, manage inventory effectively, and ensure timely and safe deliveries, consistently exceeding customer expectations. Adept at streamlining processes and improving efficiency through strong problem- solving, communication, and team collaboration. Expertise in optimizing supply chain operations, inventory control, and delivery execution, while driving operational excellence and continuous improvement through effective team leadership and a commitment to maintaining high service standards. Passionate about innovation and consistently exceeding targets. Yard Marshall Capstone Logistics, Aurora, CO November 2024 – Present
• Managed yard operations for a high-volume food distribution facility, ensuring efficient workflow and minimizing downtime.
• Maintained fleet compliance: Conducted daily pre-trip inspections of vehicles, verifying DOT compliance (stickers, registration, insurance, tags), and identifying maintenance needs. Proactively addressed issues to prevent breakdowns and ensure operational readiness.
• Optimized vehicle utilization: Directed driver parking to maximize vehicle availability for immediate dispatch. Implemented a system for efficient vehicle rotation for cleaning, maintenance, and repairs.
• Improved operational efficiency: Streamlined yard organization, reducing congestion and improving overall workflow. Implemented processes to minimize delays and maximize throughput.
• Ensured food safety: Monitored reefer unit temperatures, ensuring compliance with food safety regulations and customer specifications. Proactively addressed temperature issues to prevent spoilage.
• Provided roadside support: Responded to driver requests for assistance, resolving issues promptly to maintain on-time delivery schedules. Successfully managed unassigned routes resulting from driver callouts.
• Performed data analysis: Evaluated and compared route estimates from operations and dispatch to identify trends in daily and weekly volume, optimizing resource allocation and staffing levels.
3440 Youngfield St # 129
Wheat Ridge, CO 80033
*******@*****.***
• Communicated effectively: Maintained clear communication with drivers, dispatch, and maintenance personnel to ensure efficient coordination of yard activities. Proactively reported maintenance issues.
• Key Skills: Yard Management, Fleet Maintenance, DOT Compliance, Logistics, Data Analysis, Problem-Solving, Communication, Customer Service, Food Safety DSP (Delivery Service Partner), UniUni, Portland, OR, June 2024 – October 2024:
• Successfully managed and oversaw all aspects of a delivery team, including recruitment, training, scheduling, and performance management, consistently exceeding daily delivery targets for high-volume e-commerce contracts (Shein, Temu, etc.).
• Developed and implemented comprehensive training programs for drivers, covering package handling, route optimization, in-app navigation, and customer service protocols, resulting in a 15% reduction in delivery errors.
• Provided real-time support and troubleshooting for drivers, resolving issues related to address verification, technology malfunctions, delivery refusals, and returns, ensuring efficient and accurate delivery completion.
• Maintained meticulous records of daily deliveries, volume, and efficiency metrics, accurately calculating billing and ensuring timely and accurate payment to drivers.
• Ensured full compliance with all insurance and regulatory requirements for drivers and vehicles, maintaining a safe and efficient operation. Successfully managed all driver-related expenses and payroll.
• Key Skills: Delivery Management, Team Leadership, Recruitment, Training, Route Optimization, Customer Service, Problem-Solving, Compliance, Billing, Performance Management.
Contract Driver, TForce, Portland, OR, April 2024 – September 2024:
• Managed the end-to-end delivery process for high-volume paper shipments, from depalletizing and scanning to efficient route optimization and timely delivery to commercial and residential clients. This included ensuring accurate and complete delivery documentation.
• Ensured accurate and timely billing by capturing photographic proof of delivery, obtaining customer signatures, and meticulously reviewing daily delivery data for income and expense reconciliation.
• Demonstrated strong recruitment and HR skills by independently creating and posting effective job listings, clearly outlining responsibilities, expectations, and compensation to attract qualified candidates. Actively managed all inbound and outbound communication regarding employment opportunities.
• Key Skills: Delivery Management, Route Optimization, Inventory Management, Customer Service, Recruiting, HR, Communication, Billing, Documentation. Contract Driver & Recruiter Pace Logistics // Advance Auto Parts, Savannah GA August 2023
– March 2024
• Managed daily delivery routes for Advance Auto Parts, ensuring timely and accurate delivery of parts to multiple retail locations.
• Maintained inventory accuracy by accounting for all incoming and outgoing parts, reporting discrepancies promptly.
• Reduced delivery delays by adhering to strict schedules and optimizing route efficiency.
• Collected Proof of Delivery (POD) documentation, including photos and signatures, ensuring accurate record-keeping.
• Resolved urgent parts requests after route completion, providing exceptional customer service to store managers.
• Developed recruitment templates and assisted in the training of new employees on technology, inventory management, and route procedures.
• Conducted candidate interviews to assess qualifications and suitability for driver positions.
• Ensured vehicle maintenance and compliance with all registration and insurance requirements.
• Key Skills: Delivery Management, Route Optimization, Inventory Management, Customer Service, Recruiting, Training, Compliance, Communication, Problem-Solving. OTR Expediter Final Flex LLC – USA March 2023 – May 2023
• Managed interstate express dedicated delivery operations, securing bids or accepting offers based on venue requirements.
• Consistently achieved on-time deliveries by meticulously planning routes, coordinating with dispatch, and promptly establishing contact at each location.
• Guaranteed accurate and compliant deliveries by meticulously verifying product specifications, bills of lading, and destination details with designated points of contact.
• Successfully managed the secure transport of commodities up to 3000 lbs, consistently meeting deadlines and upholding the highest standards of safety and efficiency.
• Maintained a comprehensive digital record of all deliveries, including photographic evidence and documentation, ensuring complete transparency, audit readiness, and streamlined communication.
• Key Skills: Expedited Shipping, Time Management, Logistics Coordination, Communication, Problem-Solving, Documentation, Load Security, Route Planning.
Regional Delivery Manager Ontrac / Final Flex LLC – Denver, CO September 2022 - March 2023
• Managed the full recruitment cycle, from candidate sourcing to onboarding, to build and maintain a high-performing delivery team.
• Managed full-cycle onboarding, from initial recruitment to seamless integration, ensuring compliance and fostering positive relationships with new hires.
• Developed and administered employment contracts, accurately determining compensation models (1099/W2) to ensure fair and compliant payroll practices.
• Optimized delivery operations by analyzing package volume by zip code, strategically allocating resources, and improving route efficiency.
• Designed and implemented optimized delivery routes, maximizing driver productivity and minimizing delivery times, resulting in increased efficiency.
• Developed and deployed standardized templates using electronic applications for loading, route planning, and tracking, achieving significant gains in efficiency and accuracy.
• Fostered a collaborative environment through regular feedback sessions with management and employees, driving continuous improvement and alignment with company objectives.
• Provided hands-on coaching and support to delivery teams, ensuring exceptional service delivery and maintaining a customer-centric approach.
• Conducted performance evaluations, implementing corrective actions to ensure operational excellence and maintain a high standard of service.
• Resolved customer complaints with efficiency and empathy, ensuring customer satisfaction and fostering loyalty.
• Managed vehicle maintenance programs, prioritizing major repairs and ensuring fleet readiness and safety compliance.
• Diagnosed, analyzed, and repaired vehicles, utilizing cost-effective strategies for parts procurement and installation, maximizing vehicle uptime.
• Maintained a meticulously organized and clean garage and tool inventory, optimizing vehicle rotation for operational efficiency.
• Secured rental vehicles as needed, strategically evaluating insurance policies to ensure comprehensive coverage and cost-effectiveness.
• Utilized Excel to generate detailed reports, manage revenue, track expenses, and streamline payroll processes.
• Managed all financial aspects of the operation, including payroll processing, financial analysis, expense tracking, and tax reporting, ensuring accuracy and compliance.
• Consistently achieved a 97%+ delivery success rate, demonstrating a commitment to customer satisfaction and operational excellence.
• Key Skills: Delivery Management, Logistics, Recruiting, Onboarding, Contract Management, Route Optimization, Performance Management, Customer Service, Vehicle Maintenance, Financial Management, Excel, Leadership. Oxygen Delivery Specialist Spoke Logistics – Centennial, CO April 2022 – August 2022
• Developed efficient delivery plans by analyzing route information and optimizing delivery schedules.
• Maintained meticulous inventory control, ensuring accurate tracking and management of all oxygen and related equipment.
• Provided exceptional customer service, building strong relationships with patients and addressing their needs with empathy and professionalism.
• Delivered and demonstrated the safe and effective use of oxygen equipment, providing comprehensive instruction and support.
• Resolved customer complaints and provided effective diagnostic solutions, ensuring patient satisfaction and equipment functionality.
• Performed timely equipment servicing and replacements, prioritizing patient safety and minimizing downtime.
• Ensured strict adherence to FMCSA and HIPAA regulations, maintaining patient confidentiality and operational compliance.
• Educated patients on the proper care, maintenance, and safe use of oxygen equipment, including fire prevention protocols.
• Prepared and maintained detailed documentation of all services rendered, ensuring accurate record-keeping and compliance.
• Proactively communicated patient needs and requests to the appropriate medical professionals, ensuring timely evaluation and supply.
• Key Skills: Customer Service, Medical Equipment Delivery, Inventory Management, Patient Education, Compliance (FMCSA, HIPAA), Problem- Solving, Communication, Time Management.
Real Estate Photographer Class Valuation – Denver, CO January 2022 – August 2022
• Managed all aspects of real estate photography assignments, from initial receipt to final delivery.
• Conducted thorough pre-appointment research on assigned properties, ensuring preparedness and efficiency.
• Coordinated with clients to schedule appointments, clearly communicating procedures and expectations.
• Conducted comprehensive property walk-throughs to determine the optimal flow for creating high-quality renderings.
• Identified and documented potential issues, promptly communicating findings to appraisers and inspectors for resolution.
• Maintained and ensured the optimal performance of all photography equipment, including rotators, cameras, and tripods.
• Executed 3D property scans, maintaining a focus on accuracy, image quality, and proper photo placement.
• Finalized and uploaded all associated data and complete renderings in a timely manner, ensuring prompt delivery.
• Key Skills: Real Estate Photography, 3D Scanning, Client Communication, Property Analysis, Equipment Maintenance, Time Management, Data Management. Contract Driver OneTouch Logistics – Denver, CO February 2022 – June 2022
• Managed the transportation of goods between various businesses, guaranteeing the timely and secure delivery of products.
• Oversaw the safe and compliant transport of freight loads up to 4000 lbs, adhering to all safety regulations.
• Consistently achieved on-time deliveries through efficient route planning and adherence to established schedules.
• Maintained proactive and clear communication with dispatch, providing updates on availability, delivery successes, and promptly reporting any challenges.
• Key Skills: Freight Transportation, Delivery Management, Load Securing, Time Management, Communication, Safety Compliance.
Delivery Driver Doordash – Lakewood, CO February 2021 – December 2021
• Efficiently managed the order fulfillment process, receiving and processing orders from various restaurants.
• Provided comprehensive support, assisting with order completion to ensure a positive customer experience.
• Consistently delivered orders safely and punctually, maintaining a high standard of service.
• Effectively resolved customer and restaurant concerns, providing solutions and ensuring satisfaction.
• Managed all aspects of 1099 independent contractor responsibilities, including income tracking and tax compliance.
• Maintained vehicle reliability and appearance, delivering exceptional customer service throughout each delivery.
• Independently performed a complete engine overhaul on a Subaru vehicle, including:
• Installation of new pistons and rods
• Installation of a refurbished crankshaft
• Cylinder boring, honing, and cleaning
• Cylinder head cleaning with valve job and gasket replacement
• Replacement of the oil pump, fuel pump, and water pump
• Replacement of all necessary sensors
• Timing belt and pulley replacement, with precise timing adjustments
• Replacement of the radiator and hoses
• Replacement of the alternator and battery
• Cleaning of all electrical grounds
• Maintenance of all fluids
• Maintenance of tires and brakes
• Successfully completed over 3,000 deliveries, accumulating over 50,000 miles while maintaining a high level of safety and performance.
• Key Skills: Delivery Management, Customer Service, Order Fulfillment, Problem- Solving, Vehicle Maintenance, Independent Contractor, Time Management, Mechanical Repair.
Driver Instacart – Lakewood, CO December 2020 – March 2022
• Managed the accurate collection and organization of customer orders, ensuring all items were accounted for and replaced when necessary.
• Processed and reconciled all payments, providing detailed receipts and maintaining meticulous records of all financial transactions.
• Implemented efficient cargo management strategies, organizing items by weight and fragility to guarantee the safe and secure delivery of goods.
• Successfully navigated to delivery locations in a safe and timely manner, verifying the accuracy of each order at the correct address.
• Delivered exceptional customer service, offering proactive troubleshooting and resolving issues to ensure complete customer satisfaction.
• Resolved technical and inventory discrepancies, proactively addressing challenges to ensure seamless operations and meet customer needs.
• Conducted routine vehicle inspections, including fluid levels, lights, and tire conditions, to ensure safety and reliability.
• Analyzed repair and maintenance costs, developing and adhering to budgets while prioritizing the scheduling of parts and labor.
• Diagnosed and performed vehicle maintenance and repairs, minimizing downtime and ensuring optimal vehicle performance.
• Managed all financial aspects of independent contracting, including income tracking, tax preparation, and expense management, on a quarterly and annual basis.
• Key Skills: Customer Service, Inventory Management, Payment Processing, Cargo Handling, Navigation, Problem-Solving, Vehicle Maintenance, Financial Management, Time Management.
Cultivation Technician Mesa Verde – Mancos, CO April 2020 – July 2020
• Supported the entire plant life cycle, from seedling germination and transplanting to harvest.
• Observed and documented the physical characteristics of phenotypes, contributing to the selection of superior genetics.
• Managed the transplanting of clones, vegetative plants, and mother plants, ensuring optimal growth conditions.
• Maintained precise plant watering schedules, promoting healthy growth and development.
• Implemented topping and training techniques to achieve desired plant structures and maximize yields.
• Participated in the transition of plants from the vegetative stage to the flowering stage within a perpetual harvest environment.
• Maintained meticulous organization of plants by strain, ensuring accurate tracking and efficient workflow.
• Performed defoliation of older growth during the flowering phase, optimizing light penetration and air circulation.
• Managed the harvesting process, accurately tracking weights and waste to ensure quality control and compliance.
• Assisted in maintaining a climate-controlled drying and curing environment, maximizing product quality and shelf life.
• Executed high-quality hand trimming, ensuring premium product presentation.
• Adhered to all regulatory requirements, ensuring the secure application of METRC tags throughout the cultivation process.
• Maintained a clean and sanitary cultivation environment, including all growing areas, equipment, and surfaces.
• Contributed to the improvement of irrigation systems, assisting in the modification and upgrade of drip lines.
• Collaborated with experienced growers, exchanging knowledge on phenotypes, aromas, training techniques, nutrient management, and post-harvest attributes.
• Key Skills: Cultivation, Plant Propagation, Plant Training, Harvesting, Trimming, METRC Compliance, Sanitation, Irrigation, Phenotype Identification, Teamwork.
Tow Truck Driver T & C Towing – Englewood, CO February 2020 – April 2020
• Conducted thorough maintenance checks on all tow truck equipment and components, ensuring operational readiness.
• Maintained clear and timely communication with dispatch, adhering to established protocols and ensuring efficient operations.
• Delivered exceptional customer service, providing regular updates and accurate ETAs to enhance the customer experience.
• Diagnosed and attempted to resolve vehicle issues on-site, escalating to towing the vehicle to the requested destination when necessary.
• Key Skills: Vehicle Maintenance, Customer Service, Communication, Problem- Solving, Towing Operations, Time Management.
Delivery Driver Royal Crest Dairy – Denver, CO October 2019 – December 2019
• Managed the accurate verification of inventory for assigned delivery routes, ensuring order accuracy.
• Conducted pre-trip vehicle inspections, identifying and reporting necessary maintenance to ensure vehicle safety and reliability.
• Delivered products efficiently and accurately, following customer orders and optimizing delivery routes.
• Adapted delivery routes based on order changes, demonstrating adaptability and problem- solving skills.
• Proactively managed inventory levels, reevaluating stock and placing timely orders to meet customer demand.
• Key Skills: Inventory Management, Route Planning, Delivery Operations, Vehicle Maintenance, Customer Service, Order Fulfillment, Time Management. Harvest Technician Summit Concentrates – Aurora, CO August 2019 – October 2019
• Contributed to the efficient execution of the harvest process across two locations, supporting a concentrate and flower production company.
• Conducted thorough assessments of plant quantities and strain diversity to optimize harvest scheduling and resource allocation.
• Prioritized harvest operations based on strain-specific characteristics and time constraints, ensuring optimal product quality.
• Managed the removal of all restrictive materials, including plastic netting, and prepared plants for processing.
• Maintained the integrity of METRC tags throughout the harvest process, ensuring regulatory compliance.
• Utilized a hydraulic lift to facilitate the safe and efficient transfer of plants and materials between departments.
• Oversaw the weighing and calculation of plant weights, contributing to accurate inventory management.
• Managed the receiving, distribution, and organization of harvested plants for defanning and drying.
• Participated in all aspects of the drying process, including defanning, cutting, hanging, organizing, and labeling plant strains in the dry room.
• Assisted in setting and maintaining climate control parameters for drying and curing, optimizing product quality.
• Performed the deboning and delarfing of dried buds, separating stem waste for accurate weight tracking.
• Implemented organized bin labeling systems to ensure proper processing order and facilitate efficient workflow.
• Performed trimming, destemming, sifting, and reorganization of product to prepare for final weight verification and wholesale fulfillment.
• Collaborated with supervisors, providing input on workflow improvements and contributing to operational efficiency.
• Facilitated effective communication and information sharing among team members, fostering a collaborative work environment.
• Assisted with minor operations, including defoliation in flower rooms and dry room construction projects.
• Key Skills: Harvesting, Plant Processing, METRC Compliance, Inventory Management, Quality Control, Teamwork, Time
Management, Organization, Communication, Process Improvement. Cultivation & Processing Technician Durango Organics – Durango, CO August 2017 – June 2019
• Supported all facets of operations within a vertically integrated cannabis company operating on a perpetual harvest schedule.
• Managed plant counts for harvest, distinguishing between medical and recreational product to ensure accurate inventory tracking.
• Prepared the dry room and plants for harvest, optimizing workflow and ensuring efficient processing.
• Managed the entire drying process from chop to hang, ensuring the proper drying of product for seed-to-sale tracking.
• Maintained optimal environmental conditions within the dry room and cure room, monitoring and controlling temperature and humidity levels.
• Bucked and batched properly dried product, and sanitized the dry room, ensuring compliance with quality control standards.
• Assisted with ozone decontamination procedures to ensure all product passed microbial testing.
• Performed dry trimming, batch organization, and fluffing of product stored in the cure room.
• Managed the destemming, packaging, and labeling of flower, c-buds, pre-rolls, hash, and hash pre-rolls, ensuring product quality and compliance.
• Maintained meticulous records of all weights and waste, ensuring compliance with all regulatory requirements.
• Adhered to all regulations set forth by Colorado State, La Plata County, and the Marijuana Enforcement Division (MED).
• Acquired comprehensive knowledge of contamination prevention, strain identification, cloning techniques, nutrient management, lighting systems, and extraction processes.
• Key Skills: Harvesting, Drying and Curing, Processing, Packaging, Quality Control, METRC Compliance, Inventory Management, Sanitation, Strain Identification, Cultivation Techniques.
Food Truck Driver/Operator Curbside Gourmet – West Palm Beach, FL December 2016 – May 2017
• Managed the loading and organization of the food truck, including utensils, dishes, equipment, and food, ensuring operational readiness.
• Safely transported the food truck to various event locations, adhering to all traffic regulations.
• Performed routine vehicle inspections and light maintenance to ensure the food truck's optimal performance.
• Provided exceptional customer service, managing transactions and resolving customer inquiries.
• Supported the culinary team by assisting with food preparation and cooking tasks as needed.
• Managed event closing procedures, including the secure return of equipment and financial reconciliation.
• Key Skills: Food Truck Operations, Customer Service, Vehicle Maintenance, Inventory Management, Cash Handling, Food Preparation, Event Management. Locksmith Apprentice Wilson-Rowan Locksmith Co – West Palm Beach, FL November 2015 – September 2016
• Assisted in the identification, diagnosis, repair, and replacement of various types of locks, gaining hands-on experience in locksmithing techniques.
• Provided exceptional customer service, addressing customer inquiries and resolving issues both over the phone and at the counter.
• Managed inventory control and organized stock, ensuring efficient operations and accurate record-keeping.
• Key Skills: Locksmithing, Customer Service, Inventory Management, Problem- Solving, Technical Aptitude, Communication.
Towing and Roadside Assistance Technician Schmidt’s Towing – Jupiter, FL February 2015 – October 2015
• Provided prompt and professional roadside assistance, addressing customers' needs with urgency and efficiency.
• Performed vehicle diagnostics, attempting to start vehicles and providing towing services when necessary.
• Maintained clear and consistent communication with the dispatcher, accurately documenting all work performed and ensuring efficient service delivery.
• Key Skills: Towing Operations, Roadside Assistance, Customer Service, Vehicle Diagnostics, Communication, Problem-Solving, Time Management. Skills
Logistics & Transportation
• Fleet Management: Oversaw fleet operations, ensuring compliance with DOT regulations and optimizing vehicle utilization.
• Yard Management: Managed yard operations to enhance efficiency and safety.
• Route Planning & Optimization: Developed efficient routing strategies, reducing delivery times and costs.
• Dispatch Coordination: Managed dispatch operations, ensuring timely and accurate deliveries.
• Delivery Management: Handled time-sensitive, high-volume deliveries with a focus on customer satisfaction.
• Inventory Management: Implemented systems for tracking inventory and optimizing stock levels.
• DOT Compliance: Ensured adherence to FMCSA regulations.
• Vehicle Maintenance & Repair: Conducted preventative and corrective maintenance to ensure fleet reliability.
• Pre-Trip Inspections: Performed thorough inspections to ensure vehicle safety and compliance.
• Load Securement: Ensured proper load securement for safe transportation.
• Bill of Lading Verification: Verified documentation for accuracy and compliance.
• Proof of Delivery (POD) Documentation: Managed POD processes to ensure accountability.
• GPS Navigation & Route Optimization: Utilized GPS technology for efficient routing.
• Logistics Software: Proficient in various logistics software (specify any used).
• Transportation Management Systems (TMS): Experienced in TMS for managing logistics operations.
• Supply Chain Management: Enhanced supply chain processes to maximize throughput and efficiency.
• Freight Handling: Managed freight handling for loads up to 4,000 lbs.
• Expediting: Coordinated interstate expediting operations.
• Customer Service: Delivered exceptional service to a high-volume, diverse clientele.
• Problem-Solving: Addressed on-road issues and inventory discrepancies effectively.
• Communication: Strong written and verbal communication skills with diverse stakeholders.
• Data Analysis: Analyzed data for route optimization, inventory control, and financial reporting.
• Financial Management: Managed income/expense tracking and tax reporting.
• Record Keeping: Maintained accurate and detailed records.
• TSA Clearance: Possessed Transportation Security Administration clearance. Agriculture & Cannabis Cultivation
• Seed Germination & Transplanting: Managed the germination and transplanting processes.
• Plant Maintenance: Oversaw watering, fertilizing, and training of plants.
• Harvesting & Processing: Handled trimming, drying, and curing processes.
• Inventory Management: Tracked plant yields and inventory levels.
• Climate Control: Managed indoor grow environments for optimal plant health.
• Pest & Disease Management: Implemented strategies for pest and disease control.
• METRC Compliance: Ensured compliance with METRC regulations (if applicable).
• Post-Harvest Processing: Managed trimming, packaging, and labeling of products.
• Quality Control: Conducted product inspections to ensure quality standards. Leadership & Team Management
• Team Building & Recruitment: Recruited and built high-performing teams.
• Team Training & Development: Developed training programs to enhance team skills.
• Performance Management: Conducted evaluations and implemented improvement plans.
• Scheduling & Route Optimization: Managed scheduling to optimize routes and resources.
• Conflict Resolution: Addressed and resolved driver issues effectively. Operations Management
• Delivery Operations Management: Oversaw delivery operations to ensure efficiency.
• Process Improvement: Implemented SOPs for continuous improvement.
• Performance Monitoring: Tracked deliveries, volume, and efficiency metrics.
• Data Analysis: Analyzed metrics for billing calculations and operational insights. Financial Management
• Billing & Invoicing: Managed billing
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