Project Manager
Resume:
RICHARD BILLETER, MBA, PMP
*** ********** ******, **. *********, FL 32086 C: 904-***-****
PROFILE
•Adept working with customers, partners, vendors, and all stakeholders as a seasoned Senior Project Manager/Program, bringing more than 20 years of experience, structure, focus, and collective vision
•Expertise with Senior IT Project / Program Management across – especially career with 25 years, with FIS, CEVA and and Tapoot Solutions.
•Led Enterprise-level technology and transformation initiatives – At FIS, created and formed FIS Global $100 “Tooling” Program – saving $50 millon – wrote Business Case.
•Advanced experience across systems implementation, stakeholder management, and cross-functional leadership.
•Expertise involving banking (Citigroup, FIS), healthcare, (Florida Blue, Taproot SOl or large-scale enterprise operations.
•Led creating, and control all Standard Operating Procedures for key logistics operations at CEVA Logistics, for 10-years.
•Expertise with managing end-to-end completion of project, making sure that schedule/timelines, cost, and quality (no defects) standards.
•Used effective communication (templates) for more than 25 years, between various stakeholders from cross-geography teams, making sure stakeholders are informed at all stages of the project and aligned to ensure successful release and operations.
•Mitigated project risks, ensuring timely interventions to keep the project on track.
•Led operations and oversaw main aspects of go-live materials management, including creating and closing network-related material issues at CEVA Logistics, for 10 years.
•Very skilled with reports on material deliveries and inventory forecasts for release projects in North America, Europe, and Asia Pacific regions.
•Supply Category Strategy: Managed project strategy and planning for specific Hosted Service types lined up in alignment with team, leadership and client objectives.
•Led on end-to-end production of multiple supply acquisition projects to make sure successful delivery along with vision, size, schedule/timeline, staff -- 10 years on CEVA Logistics.
•Collaborated across stakeholders and senior leadership, setting goals, exchange ideas, and making sure projects reach successful project delivery.
•Vendor management: Work in partnership to coordinate and manage production professionals to support in the production of Services concepts as needed.
• Managed strategic projects for technology and manufacturing, making sure goals are met within agreed-upon time, cost, and quality releases with no defects.
• Collaborated across teams, bringing synergy on project goals.
• Led manufacturing of facilities, reaching to highest safety levels, amazing efficiency, and quality with no defects.
• Lead and manage high-impact strategic projects related to technology and manufacturing, ensuring objectives are met within agreed-upon time, cost, and quality parameters.
• Coordinate cross-functional teams, fostering collaboration and synergy to achieve project goals.
• Oversee the operation of manufacturing facilities, ensuring adherence to safety standards, operational efficiency, and quality control.
•Collaborated with Healthcare team across a variety of client engagements as the technical lead on one or many projects at CEVA Logistics, including health care providers and bio-pharma -- for 10 years.
•Employed analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements across CEVA.
•Monitors, progresses, and resolves incidents while ensuring client satisfaction through proactive updates, frequent contact, and where necessary, escalation
•At CEVA Logistics, for 10 years, master delivering Supply Chain Management, (SCM) applications for inventory, Transportation Management (TMS) warehousing (WMS), and Systems Integration, mostly manufacturing clients.
•Bring best-in-class IT support and solutions my entire career (25 years) especially CEVA Logistics for 10 years.
•At CEVA (a large 60,000 employee company), owned end-to-end delivery of a vast amount of integration (Systems Integration (Connect) and implementation technology benefits to streamline corporate work streams in the organization.
• Bring hands-on role my entire career, portfolio and projects from ideation (forming ideas, concepts) through Operationalization (process of turning abstract concepts into measurable observations) across our administrative teams, from CEVA, Taproot, FIS Global, Citigroup, Florida Blue).
•Coordinated with many internal customers and their teams and working to rank priorities across stakeholders.
•Adapt with constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams, throughout my career.Business Relationship Expert for 10 years at CEVA Logistics..
•Passionate about managing complex projects for a software developer supporting the manufacturing industry, did support for 10 years with CEVA Logistics.
•Highly skilled Project Manager, working with Product Management, coordinating with engineering and operations, planning release strategy and schedule for new product projects -- directing and managing the project from kick off to customer shipments.
•Program and Project Manager: Led and updated project roadmaps to show value, key milestones, and major deliverables for all marketing initiatives.
•Reviewed use cases and corresponding business requirements in partnership with supply chain, manufacturing, clinical and quality bio-pharmaceuticals for 10 years with CEVA.
•.Led more than 10 different workstreams: Web pages, Salesforce (Taproot, Florida Blue), TMS (Transportation Management System), EDI/API -- the last two from CEVA Logistics.
•Master with every lane of IT projects -- whether Taproot, FIS Global, CEVA, Citibank or Florida Blue.
•Expert with Waterfall methodology, but transforming into Agile/Scrum.
•Led projects and initiatives for Product Initiation and also Commercialization efforts too, at CEVA Logistics, for 10 years. Led manufacturing projects within Automotive, Electronics, Health and more.'
•Master with delivering detailed warehouse data collection solutions using RF-SMART for NetSuite ERP application at CEVA.
•For CEVA Matrix, a global logistics company’s flagship product, used Demand Management tools, led and drove solutions, mostly Supply Chain/Transportation Management initiatives. Also, I helped lead Warehouse Management, Freight Management and Systems Integration (with B2B) initiatives, coordinated all the training and webinars, owned CEVA Matrix knowledge and IT communication, helped research/collect content to share, created company-wide news/ learning tools. Worked with business/teams. Worked regularly with automotive clients to create tools.
• Coordinated with senior and mid-levels of Operations, Finance, Supply Chain and Customer Service in cross functional meetings for data, visibility and processes that can assist the organization. Mapped CEVA Matrix functions, an end to end logistics solution.
•Master with analysis, collecting detailed requirements new, existing. replacing systems mostly at CEVA.
•Liaison between transportation teams, technology teams, support teams and external vendors (CEVA).
•Coordinated with vendors to efficiency and effectively use our transportation systems while also tracking and logging vendor support tickets.
•Documented system work instructions, analysis and flow charts for data transfers and other workflow processes, company-wide, especially at CEVA.
•Evaluated TMS solutions in the market and compared our needs and current capabilities.
•Process improvement expert at CEVA Logistics, leading kaizen to reduce create one CEVA Matrix portal, created drag-and-drop repository for work instructions/template for Honda automotive client and others, including Ford, GM, and led multi-functional, Best Practice Solutions portal to completion. Including forums from SMEs. Met with LEAN Six Sigma team and mapped CEVA Matrix workflow.
EXPERIENCE
Taproot Solutions Inc. Remote, US
Salesforce Set Up & Training/Website Design and Development Nov. 2023 – Present
Led and drove solutions as PM/BA, Salesforce/Customer Relationship setup and project with Wild City, in NYC, an at-risk org with talented team, for youngsters from this quarter to present. Completed NYC Demographic research.
Led/designed and built website for Teachers to the Rescue, providing public free first aid kits and training to students to assist students and teachers,-- started by an Air Force trained instructor, following widespread school shootings. Built end to end with SquareSpace.
Led/completed redesigned, brief library with 33 ailments and 12 clinicians with doxy-me, architecture and platform review for Quality of Life, an end to end healthcare solutions portal, created wire-frames for intensive-outpatient-programs tool, healthcare FAQs, and more – all new content for redesign.
Tools: · Salesforce.com · CRM.
Florida Blue/Guidewell/Customer Experience / TEK Systems Jacksonville, FL
Senior Project Manager Aug. 2021
Brought veteran learning/writing analysis as senior project manager for Florida Blue Guidewell Connect's Knowledge/Communications 360 platform. Completed Guidewell Connect Trainings.
FIS Global / TEK Systems Jacksonville, FL
Strategy & Transformation Project Manager II Apr. 2020 – Jun. 2021
On a Process Improvement / Transformation and Strategic Initiatives team supporting IT, IT Operations and software application development in SAFe agile environment and culture.
Helped successfully lead Craftsman Tooling Team go-lives for integrated Broadcom suite, resulting in $34.4 million cost savings over 3-years: 75,000 Clarity users (timesheet and financial management and for 7,000 Rally (development) and decommissioned 5 tools.
Led and completed Rally/Clarity support team hand-off from development, led weekly and ad-hoc calls, created project plan, RACI diagrams, and created Phase 1 and 2 run books with off-shore team.
Served as Clarity chief-of-staff, supporting our platform lead and ‘parking lot’ assistance for several Clarity functionality improvements. Charged with creating writing templates and sharing note-taking best practices.
Led Apptio Cost-Transparency initiative, overcame financial team hurdles to get Minimum Viable Product (MVP) for senior managers/executives to use, the tool was visually rich with reporting, weaving together finance (general ledger), labor, ticketing and applications (decisioning engine showing savings areas) into one bi-directional portal.
Led Digital Testing Initiative – virtual ATM tools, mobile devices and virtual printers – the virtual ATM was several proof or concepts (one vendor and other in-house, with visual tools checking ATMs, transactions, full functionality domestically, due to covid virus difficulties for colleagues to travel to bank ATM sites.
Methodologies: SAFe Agile, Scrum Sprints, SDLC
Tools: Clarity/Rally, Planview, MS Office Suite, SharePoint, Kanboard, SQL, Tableau
Major Projects: Web, Mobile, Process Improvement/Best Practice
CEVA Logistics Jacksonville, FL
IT Project Manager-Business Relationship Expert Dec. 2012 – Jan. 2020
On a Product Management/Enterprise Services Development team with a growing role in company-wide initiatives, representing Knowledge, Learning, Communications and Project Management on team.
Served as Project Manager and board member for IT Enterprise Development Board (EDB) with monthly Subject Matter Experts representing multi-modes and development disciplines. Created a portal, complete with discussion forums. Re-used content for CEVA Source wiki.
Led projects for Customer Engagement team that resulted in creation of new questionnaire tools for incoming projects, led a company-wide knowledge inventory/organization.
Skilled with multimedia, web development, created corporate and training video, LMS courses. Hosted more than 100 webinars. Bring content management expertise in SharePoint. Tracked metrics for senior managers using Google Analytics.
Skilled with leading multiple stakeholders and managed a Steering Committee and kaizen that resulted in one large, relevant, accurate, knowledge resource for CEVA Matrix® product and solutions portfolio. Also led creation of a Best Practice Solutions portal.
At CEVA Logistics, oversaw completion of internal projects for both knowledge and learning applications. Other projects included intranet portals; also tasked by CIO, successfully leading two open-source (free) applications to completion: edX LMS, “CEVA Source” wiki (xwiki); assisted with kanboard PM application, with millions-of-dollars in cost-savings.
Process improvement expert at CEVA, leading kaizen to reduce create one CEVA Matrix portal, created drag-and-drop repository for work instructions/template for Honda client and others, and led multi-functional, Best Practice Solutions portal to completion. Including forums from SMEs. Met with LEAN Six Sigma team and mapped CEVA Matrix workflow.
Owner of IT Communications function: created high-quality presentations, newsletters, brochures, for our Center for Logistics Excellence tour, newsletters, across several channels. Chief copy and technical writer, with several years of professional writing experience.
Methodologies: Agile, Scrum, SDLC, LEAN Six Sigma
Tools: MS Office Suite, SharePoint, Kanboard, JIRA, SQL, Tableau
Major Projects: Web, Mobile, Process Improvement/Best Practice
Blue Cross Blue Shield (Florida) Jacksonville, FL
Business Systems Analyst Jul.-Nov. 2011
Interviewed executive officers on complex health issues, queried databases to find values to create ad-hoc reports for workers compensation team. Led initiative for medical tourism.
Bring healthcare experience as Business Systems Analyst with Blue Cross and Blue Shield on contract, captured requirements in Miami, oversaw design for “Circana: Your Health Travel Passport” projects. Did vendor score card and Statement of Work for site re-design. Proposed, built project/maintenance tracking tool in SharePoint.
At BCBS, also wrote requirements for complex metrics reporting, created for executive officer use. Met with OptaComp's Chief Financial Officer and Chief Operating Officer and queried databases for workers compensation values to use.
Methodologies: SDLC
Tools: MS Office Suite, SharePoint, SQL
Edward Jones St. Augustine, FL
Financial Advisor Jun. 2009 – Jan. 2011
Built and managed client relationships and helped people achieve their long-term financial goals. Previously held Series 7, Series 66, 2-15 (life, health insurance, and annuity) licenses, and long-term health care certification. Won two Triple Crown Awards for sales excellence.
Citigroup Jacksonville, FL
Project Manager/Technical Lead Analyst Aug. 2000 – Jun. 2009
Focused on excellent client service and software delivery for Internet projects, through entire SDLC, mostly servicing sites such as Citicards.com, serving 10 million customers. Worked closely with business sponsors, attended project kick-offs and attended requirements reviews.
Worked directly with java developers by holding code walk-throughs, design document review, developer weekly status reviews, coordinate with the QA/testing teams, planning and attending go-live, and post-implementation support. Followed waterfall methodologies.
Worked directly with clients such as Sears, and American Express. Received several Client Service Excellence Awards and Team Awards for release of c2it payment service – joined Citigroup as a User Interface developer.
Devised solutions with online Payments team at Citi Cards, including a “Make Payment Arrangements” project, and UI developer for updates to “Make a Payment” features. Worked with back-end payment processing, TSYS payment solutions, and credit decisioning engine.
Managed five complex and challenging projects with Citigoup, released the same quarter, earning a Top 10 Talent Award. One involved more than 5,000 hours of IT resources with a multi-million-dollar budget – a regulatory requirement, essentially, creating Security Questions for more than 10 million card members at citicards.com. As IT Technical Lead, I led these projects with onshore and offshore resources globally, across time zones. Another project during that quarter was Business Card-to-TSYS conversion project.
Worked with clients such as Sears, American Express and Home Depot on payment projects.
Received Top 10 Talent Award in 2006.
Methodologies: SDLC, Waterfall
Tools: MS Office Suite, SharePoint, PlanView
EDUCATION
Edx (Created by Harvard/MIT) Remote, US
Sept. 2021 – Present
University of Maryland
Project Management Center of Excellence
Completed Sprint Planning for Faster Agile Team Delivery
Nova Southeastern University Jacksonville, FL
Master of Business Administration 2006
Focus on Business Strategy, Management, Finance, Accounting, Marketing, Legal, Statistics, Economics, Human Resources, MIS, Operations disciplines.
Kent State University Kent, OH
Master of Journalism 2000
First New Media Coordinator – created web sites for higher learning using metaphor approach. Received John S. Knight Scholarship. Selected as Dow Jones Newspaper Fund Online Intern. Served as adjunct faculty member, graduate assistant – taught Writing for the Mass Media and Web Development for Mass Media courses.
University of Akron Akron, OH
Bachelor of Communication/Mass Media 1991
Served as editor, Buchtelite student newspaper, correspondent for the Akron Beacon Journal.
TECHNICAL SKILLS
Languages: HTML, SQL Scripting, JavaScript, CSS.
Tools: Kanboard, JIRA, Docker, MS Project, Dreamweaver, Microsoft Office, SharePoint, Tableau
Operating Systems: Windows, Linux-based (Ubuntu, CentOS)
Methodologies: Agile, Scrum, Waterfall, SDLC, LEAN Six Sigma
CERTIFICATIONS
Project Management Professional
Project Management Institute (agile-waterfall focus) May 2001
Human Factors International
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