Customer Service Rep.

DONNA ARRINGTON

Maiden, North Carolina *****

980-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced customer service and administrative professional with over 20 years of experience in office, remote, and high-volume environments. Skilled in order processing, dispatching, client support, and administrative coordination. Known for reliability, clear communication, and ability to manage multiple tasks under pressure. Seeking a position with a company that values experience, accountability, and teamwork.

KEY SKILLS

• Customer service & client support

• Call handling & dispatch coordination

• Order processing & invoicing

• Accounts receivable & payment processing

• Complaint resolution & follow-up

• Administrative & office support

• Remote work experience

• Data entry & recordkeeping

• Team training & support

• Microsoft Office & Excel

• QuickBooks

EDUCATION

Catawba Valley Community College – Associate Degree in Business Administration

PROFESSIONAL EXPERIENCE

ZRODELTA – Connelly Springs, NC

Customer Service / Sales July 2023 – September 2025

• Processed customer orders, quotes, and invoices using QuickBooks.

• Managed accounts receivable and recorded customer payments.

• Assisted customers with product inquiries, complaints, and service issues.

• Coordinated with management to resolve customer concerns efficiently.

• Maintained firearm registrations and tracked serial numbers in Excel.

• Ensured accurate recordkeeping for operational compliance and reporting.

Self-Employed Care Provider – Maiden, NC

Babysitter / Elder Care July 2019 – May 2023

• Provided reliable childcare and senior care services.

• Assisted with daily routines, supervision, and basic care needs.

• Maintained safe, structured, and supportive care environments.

• Built strong, long-term relationships with families through trust and reliability.

U-HAUL – Maiden, NC

Customer Service Representative / Dispatcher (Remote) April 2007 – June 2019

• Handled high-volume inbound calls for roadside assistance and customer service.

• Assessed breakdowns and dispatched service providers efficiently.

• Coordinated accommodations, transportation, and customer support.

• Documented cases accurately, including notes, codes, and service outcomes.

• Trained and supported new employees in high-pressure environments.

• Maintained performance standards for accuracy, response time, and customer satisfaction.

SHERRILL FURNITURE – Hickory, NC

Customer Service Representative July 1996 – January 1999

• Managed customer service inquiries via phone and email.

• Processed orders and monitored shipping schedules.

• Assisted sales staff with correspondence, samples, and marketing materials.

• Attended seasonal furniture markets to support client relations.

• Resolved customer concerns professionally, maintaining brand reputation.

ADDITIONAL QUALIFICATIONS

• Reliable and consistent work history

• Strong interpersonal and professional communication skills

• Ability to work independently and as part of a team

• Detail-oriented with strong time management

• Proven ability to perform under pressure

Contact this candidate