Customer Service, Organization, Multi-Tasking
Resume:
Stacey A. Jolly
Westminster, MD *****
********@*****.***.
Commercial Loan Assistant
ACNB Bank - Frederick, Maryland
October 2023 - April 2026
Supported 4 Loan Officers and their portfolios in Frederick, MD.
Processed commercial loans generated by my Loan Officers and others if needed. Mainly real estate secured transactions. Gathered and verified required documentation. Kept electronic files to submit for closing packages. Assembled closed loan packages for Booking department.
Serviced clients of my assigned Loan, Officers. Processed advances, payments and releases. Managed Construction draws .
Front End Manager
Giant Food, Westminster, MD
February 2021 - October 2023
Responsible for the day to day department operation including Customer Service, training and development of all department associates, labor management, asset protection, shrink, store conditions, and performance management. Perform closing duties, act as Manager on Duty, unload freight and cashier as needed.
Manager - Hard Lines (Kids, Toys, Housewares, Shoes) & OMNI (eCommerce)
Kohl’s, Westminster, MD
October 2016 - August 2020
Directed the daily workflow of the store's associates. Executed departments merchandising and operational functions to company standards. Ensured customer satisfaction by resolving customers’ concerns and complaints. Perform closing duties, act as Manager on Duty, unload freight and cashier as needed.
Data Analyst
Black Knight Financial, Towson, MD
January 2016 –July 2016
Downloaded specific data criteria from judgments, liens and civil filings from various Maryland court systems and jurisdictions. Compiled Excel and Word reports from extracted data for outsourced data entry. Reviewed data entry reports for accuracy.
Loan Administrator 12 years of experience in processing, documentation, servicing and underwriting both residential and commercial real estate loans and consumer loans.
Susquehanna Bank, Hunt Valley, MD
July 1999 – May 2011
Serviced portfolios of commercial real estate loans as a commercial loan administrator, previously supervised the business loan processing/documentation/post-closing department and started in the consumer loan department working in various positions.
Serviced commercial real estate portfolios for 8 loan officers – duties included processing payments, quoting and processing payoffs, creating loan packages, coordinating settlements and funding loans, evaluating line advance requests and processing the advance amounts based on covenant restrictions if applicable, reviewing attorney prepared loan documents, monitoring maturities, preparing extensions, clearing exceptions and servicing borrowers needs
Reviewed financial information to ensure loan covenants were in compliance
Prioritized assignments and organized tasks ensuring timely follow-up with clients
Developed & amended spreadsheets that were used throughout the organization
Previously supervised the processing / post closing area that was responsible for documenting commercial and business loans (staff of 10)
Underwrote and funded both mortgages and boat loans from outside brokers
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