Warehouse Operations Manager - Goodwill Leadership

RAY ROBERTS

**** ***** ***** **** • Goodyear, AZ 85338 480-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Experienced warehouse and operations manager with nearly 17 years of progressive experience with Goodwill, advancing from Baler to Lead, Supervisor, and Manager. Proven leader with extensive experience managing employees, overseeing warehouse and dock operations, coordinating staffing, processing payroll, and maintaining safe and productive operations. Strong background in hiring, training, scheduling, employee performance management, forklift certification, and day-to-day operational decision-making.

PROFESSIONAL EXPERIENCE

GOODWILL CLEARANCE CENTER

Phoenix, Arizona December 16, 2009 – Present

Manager Promoted from Baler Lead Supervisor Manager

● Manage and provide daily leadership for approximately 45 employees, ensuring productivity, safety, accountability, and adherence to company policies and procedures.

● Oversee daily warehouse and dock operations, coordinating employees and workflow to maintain safe, organized, and efficient operations.

● Create and maintain employee schedules to ensure appropriate staffing and operational coverage.

● Conduct interviews and participate in the hiring and selection of new employees.

● Manage employee coaching, disciplinary actions, performance concerns, and terminations when necessary.

● Train and evaluate employees for forklift operation and certification, promoting safe equipment operation and workplace safety.

● Monitor employee attendance, productivity, performance, and workplace conduct.

● Manage employee timekeeping and payroll through Workday for approximately 45 employees, reviewing hours for accuracy, correcting discrepancies, and submitting payroll by established deadlines.

● Utilize Microsoft Office, webmail/email, and company computer systems for scheduling, communications, documentation, reporting, and other administrative responsibilities.

● Identify and resolve staffing, workflow, safety, and operational issues to minimize disruptions and maintain productivity.

● Provide hands-on leadership and make timely operational decisions in a fast-paced warehouse environment.

CAREER PROGRESSION

Baler Lead Supervisor Manager

Earned multiple promotions throughout a long-term career with Goodwill, demonstrating dependability, leadership, operational knowledge, and the ability to successfully take on increasing levels of responsibility.

CORE SKILLS

Warehouse & Dock Operations • Operations Management • Team Leadership • Employee Supervision • Staff Scheduling • Payroll & Timekeeping • Workday • Interviewing & Hiring • Employee Training • Performance Management • Coaching & Discipline • Forklift Operations & Certification • Workplace Safety • Microsoft Office • Webmail/Email • Reporting & Documentation • Problem Solving • Operational Decision-Making

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