Detail-Oriented Scheduling Coordinator

Detail-oriented Scheduling Coordinator with expertise in optimizing client

communication and workflow efficiency. Implemented process improvements in scheduling software and database management, minimizing conflicts and enhancing service delivery. Focused on driving team productivity and aligning operations with organizational objectives.

Scheduling Coordinator, 10/2020 - Current

H&R Block - Monroe, LA

Administration Clerk, 05/2017 - 10/2020

The Avalon Place - Monroe, LA

12/2020

Business Administration

McCann School Of Business & Technology, Monroe, LA 05/2011

High School Diploma

Sterlington High School, Louisiana

Lakelia Pounds

71202, Monroe LA • +1-318-***-**** • *******************@*****.*** Summary

Experience

Coordinated appointment schedules for clients, ensuring timely service delivery.

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• Managed client inquiries to facilitate effective communication and support.

• Assisted tax professionals in preparing for client appointments and meetings. Provided administrative support to enhance overall office operations and efficiency.

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Implemented process improvements to streamline scheduling workflows and reduce conflicts.

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• Coordinated schedules and appointments for staff meetings and events. Administered daily program operations with optimal efficiency and cost controls, consistently achieving budget demands.

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• Supported team members with administrative tasks to enhance productivity. Prepared vendor and customer documentation, properly formatting and editing all correspondence.

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Updated databases with new customer information or changes to existing accounts.

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Education

Additional Information

Skills

• Appointment scheduling

• Scheduling software

• Client communication

• Administrative support

• Database management

• Project tracking

• Program management

• Business administration

• Quality assurance

• Staffing assignments

• Bookkeeping

Certifications

Outstanding student of the

month, 07/19, Present

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Recognition of Contribution to

the Administration of Justice,

06/14, Present, An

acknowledgment from the judge

that I completed a term of

service on the Petit Jury. I was

rewarded a letter of recognition

of performance of such duties.

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LP

Hard work and helping the class with math lesson that was difficult for most as well as myself and even our professors. We all played a part but I helped more students once I learned the method and had a better understanding because it was very hard.

Texas

Willing To Relocate

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