Supervised Customer and Transport Operations

MAXIMO J VICENTE

**** ** **** ***, ******* FL ***25

347-***-**** **********@******.***

PROFESSIONAL SUMMARY

An experienced supervisor, able to explain information clearly, recognize excellence in individuals and inspired team members. Highly organize and efficient in fast paced multitasking environments. Able to adapt to changing priorities and environments, while maintaining a positive attitude and strong work ethic.

SKILLS

Customer Service / Time Management

Microsoft Office Proficient / CISCO Phone System Excellent Communication / Bilingual Speaker Team Work / Data Entry / Leadership Skills WORK HISTORY

JETBLUE CORPORATION

November 2022- Current

• Provide the best customer service

• Conduct routine pre-trip and post-trip inspections to ensure safe jet bridge operations

• Provide safe, courteous, and efficient handling of aircraft weight and balance

• Responsable for boarding and deplaning customers from aircraft

• Adhere to all TSA, Home Land Security and Customs and Boarder control regulations VICARA TRANSPORT LLC

March 2021- Current

• Conduct routine pre-trip and post-trip inspections to ensure safe vehicle operation

• Provide safe, courteous, and efficient handling of goods

• Loading/unloading goods

• Deliver to usps locations

• Adhere to all DOT rules and regulations

VAN POOL TRANSPORTATION

July 2019- Current

• Conduct routine pre-trip and post-trip inspections to ensure safe vehicle operation

• Provide safe, courteous, and comfortable transportation for student to and from destination

• Assist student boarding, exiting the van and loading/unloading student

• Safely transported elementary, middle, and high school students on daily van route

• Maintain order on the van and enforce school safety standards by allowing only students to board

• Adhere to all DOT rules and regulations

• Operated a two-way radio and other communication device to obtain directions and assignments

• Assist with maintaining cleanliness for transportation vehicles and checking to make sure van is clean and standards are met

ATLAS TRANSPORTATION

March 2019-July 2019

• Conducted pre-trip and post-trip inspections of school bus to ensure safety and functionality.

• Maintained updated knowledge of bus routes and road construction.

• Monitored road conditions and reported hazardous situations and inclement weather. DRIVER/PARTNER – UBER & LYFT

May 2015 - Current

Ensure that the journey of clients is safe relaxed and prompt. Able to deal with a vast diverse clientele.

OPERATIONS SUPERVISOR - ENTERPRISE ASSOCIATE, LLC. NEEDHAM, MASSACHUSETTS

April 2010 – May 2015

Responsible for coordinating training and staff development activities for multilingual department. Monitoring both individual and ground performance to ensure consistence compliance with operational metrics and quality control. Participate in the interviewing and recruitment of customer service staff. Define, coordinate, and review CSAs operational profiles in multiple internal systems to include Dialer, Service Directories, Client Systems, and others. OPERATIONS SUPERVISOR/ DATA VIMENCA, S.A., SANTO DOMINGO, DOMINICAN REPUBLIC

May 2007 – December 2009

Oversaw wide variety of staff development activities in order to capitalize on department operational performance by ensuring quality of service by monitoring the accuracy and timeless of case processing with in department. Effectively communicated with other departments and management to coordinate and proposes ways to improves case processing. SALES REPRESENTATIVE - GLOBAL ACCESS, SANTO DOMINGO, DOMINICAN REPUBLIC

February 2007 – November 2007

Responsible for conducting sales via telephone and to stablish relationships with potential customers/clients. Prepared sales proposals, competitive research, quotes and defined terms of sales to included customer concerns such as delivery costs and delivery dates. CUSTOMER SERVICE ADVOCATE- VERIZON INTERNATIONAL TELESERVICES, SANTO DOMINGO, DOMINICAN REPUBLIC

May 2002 – June 2006

Answered and Screened Phone Calls. Performs data entry and uses software programs. Solidify customer relationships by handling their questions and concerns with speed and professionalism. EDUCATION

2002 – 2004 Universidad Pedro Henriquez Ureña, Santo Domingo, Dominican Republic System Engineer – Collage credits(80)

REFERENCES

Available upon request

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