Customer Service & Operations Coordinator

TAYLOR LANIER

Huntsville, AL 256-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer service and operations professional with experience in business ownership, client relations, sales support, and team management. Skilled in appointment scheduling, payment processing, invoicing, recordkeeping, and customer follow-up. Communicates clearly, resolves concerns professionally, and manages competing priorities while maintaining accurate and confidential information. CORE SKILLS

Customer Service & Relationship Building Administrative Support Appointment Scheduling Sales Support & Follow-Up Cash & Card Payments Data Entry & Recordkeeping Invoicing & Payment Tracking Staff Scheduling

Microsoft Word, Excel & Outlook

PROFESSIONAL EXPERIENCE

Owner and Private Chef

Chef T Elevated Catering Huntsville, AL January 2026 - Present

• Consult with clients, explain service options and pricing, and prepare proposals and agreements tailored to their needs.

• Manage invoices, deposits, payment schedules, and follow-up communication; maintain organized client and business records.

• Coordinate purchasing, vendors, and event calendars while resolving client concerns and meeting deadlines. Server

La Parrilla Mexican Restaurant Madison, AL May 2026 - Present

• Enter orders and process cash and card payments accurately while providing attentive service in a fast-paced environment.

• Answer guest questions, address concerns, and coordinate with coworkers to deliver timely service across multiple tables.

Kitchen Director and Manager

Carillon Oaks Assisted Living Madison, AL 2025 - 2026

• Managed department operations, staff scheduling, timekeeping, payroll preparation, purchasing, and inventory records.

• Trained employees, communicated procedures, and handled sensitive workplace and resident information with discretion.

Business Development Coordinator Associate

Landers McLarty Chevrolet Huntsville, AL 2022 - 2023

• Responded to customer inquiries through phone, email, and digital lead systems; scheduled appointments and followed up with prospective customers.

• Updated customer databases, documented interactions, and coordinated customer information with sales and management teams.

Bartender and Hostess

P.F. Chang's Huntsville, AL 2021 - 2022

• Processed cash and card transactions, managed reservations and wait lists, and addressed guest concerns professionally.

EDUCATION

Bachelor of Science in Culinary Arts and Food Service Management Johnson & Wales University Providence, RI 2020

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