Patient Access & Data Entry Specialist
Resume:
Kristen Melendez
Orlando, FL *****
*******************@*****.***
Professional Summary
Driven with over 10 years of experience providing exceptional service across retail, hospitality, small business environments, and insurance medication hub. Skilled in communication, conflict resolution, and building lasting client relationships. Seeking a customer service role to deliver outstanding guest experiences and support business growth. Professional Experience
Patient Access Specialist AssistRx, Orlando, FL
January 2026 – Present
● Greet and assist patients in a professional, welcoming, and compassionate manner while ensuring a positive patient experience.
● Schedule, reschedule, and cancel appointments while maintaining accurate scheduling records and minimizing conflicts.
● Register new and existing patients, verify demographic information, and update patient records to ensure accuracy.
● Verify insurance eligibility, coverage, and benefits to help determine patient financial responsibility.
● Obtain, submit, and follow up on referrals and prior authorizations as required.
● Manage patient check-in and check-out procedures, ensuring all necessary documentation is completed.
● Collect copayments, deductibles, and other patient payments while maintaining accurate financial records.
● Handle high-volume incoming phone calls, address patient inquiries, and provide timely and accurate information.
● Communicate with insurance providers, medical offices, and healthcare professionals to coordinate patient care and resolve administrative concerns.
● Maintain accurate, organized, and confidential patient records in compliance with HIPAA regulations and organizational policies.
● Explain appointment procedures, registration requirements, insurance coverage, and financial responsibilities to patients.
● Identify and resolve scheduling, registration, and insurance-related discrepancies to support efficient front-office operations.
● Collaborate with clinical and administrative teams to facilitate smooth workflows and improve the overall patient experience.
● Prioritize multiple responsibilities in a fast-paced healthcare environment while maintaining attention to detail, professionalism, and service quality.
● Demonstrate strong communication, problem-solving, and organizational skills when addressing patient needs and administrative challenges. Support Associate Coach, Orlando, FL
May 2023 – January 2026
● Delivered personalized customer service in-store, by phone, email, and text, creating positive client experiences and building lasting customer relationships.
● Addressed client questions, concerns, and service issues with professionalism, empathy, and effective problem-solving.
● Assisted clients with product selection by identifying their needs, explaining product features, and providing tailored recommendations.
● Supported daily sales operations by assisting with transactions, maintaining product knowledge, and contributing to store performance goals.
● Processed cash, credit card, and other POS transactions accurately while following company procedures.
● Assisted with visual merchandising, product displays, replenishment, and inventory management to maintain brand standards.
● Maintained an organized, clean, and welcoming sales floor to enhance the overall shopping experience.
● Collaborated with team members and management to support daily operations, meet client needs, and maintain efficient store workflows.
● Assisted with inventory counts, stockroom organization, and product availability to ensure merchandise was accessible to clients.
● Demonstrated adaptability and attention to detail while managing multiple priorities in a fast-paced, luxury retail environment
Sales Associate Bath & Body Works, Orlando, FL
October 2022 – July 2025
● Delivered friendly, personalized customer service by assisting customers with product selections, purchases, returns, and exchanges.
● Educated customers on rewards programs, promotional offers, and product benefits to enhance customer satisfaction and encourage repeat business.
● Resolved customer complaints and service-related issues promptly and courteously while maintaining a positive shopping experience.
● Processed cash, credit card, and other point-of-sale transactions accurately while adhering to company policies and procedures.
● Assisted with online order processing, order fulfillment, and customer inquiries regarding product availability and purchases.
● Maintained clean, organized, and visually appealing merchandise displays in accordance with company merchandising standards.
● Replenished merchandise, organized stock, and supported inventory management to ensure product availability.
● Collaborated with team members to maintain efficient store operations and meet customer service expectations.
● Supported promotional events and seasonal product launches by organizing merchandise and communicating current offers to customers.
● Managed multiple customer requests and daily responsibilities in a fast-paced retail environment while maintaining professionalism and attention to detail. Security Officer Universal Studios, Orlando, FL
October 2018 – November 2021
● Maintained a safe and secure environment for guests, team members, and park property by monitoring designated areas and enforcing established safety procedures.
● Conducted security patrols and monitored guest activity to identify potential safety hazards, suspicious behavior, and security concerns.
● Assisted guests with questions, directions, and concerns while providing professional and courteous customer service.
● Responded to incidents, emergencies, and safety concerns promptly while following company protocols and reporting procedures.
● Monitored access points and verified credentials when required to help maintain controlled access to restricted areas.
● Communicated with security personnel, park management, and other departments to coordinate responses and resolve operational concerns.
● Prepared incident reports and documented security-related activities accurately and thoroughly.
● Helped enforce park rules, company policies, and safety regulations while maintaining a professional presence.
● De-escalated difficult situations through effective communication, sound judgment, and conflict-resolution techniques.
● Remained alert and attentive in a fast-paced, high-traffic environment while balancing guest service responsibilities with security duties. Photographer / Supervisor Colorvision, Orlando, FL March 2017 – October 2018
● Served 500+ guests daily by providing personalized photography services, answering questions, and ensuring a positive customer experience in a fast-paced environment.
● Supervised daily team operations to maintain service quality, productivity, and a welcoming atmosphere for guests.
● Trained and guided team members on customer service procedures, photography operations, sales techniques, and company standards.
● Addressed guest concerns, resolved service-related issues, and handled returns and exchanges professionally and efficiently.
● Processed customer transactions accurately while maintaining accountability for cash handling and point-of-sale operations.
● Monitored inventory levels, restocked merchandise, and coordinated product organization to support uninterrupted daily operations.
● Assisted with scheduling and task delegation to ensure adequate team coverage and efficient workflow during high-volume periods.
● Maintained organized workspaces, photography equipment, and merchandise displays to uphold company standards.
● Communicated expectations clearly, supported team development, and encouraged consistent performance across daily operations.
● Balanced supervisory responsibilities with hands-on photography and customer service duties while maintaining attention to detail and guest satisfaction. Additional Customer Service Roles:
● Timberland (Seasonal Sales Associate) Orlando, FL – December 2022 – January 2023 Assisted clients, managed inventory, and resolved customer issues
● The Sugar Factory (Pastry Chef) Orlando, FL – March 2022 – December 2022 Provided guest service, order fulfillment, and inventory management in fast-paced environment
● 1-800-FLOWERS.com (Delivery Driver) Orlando, FL – February 2022 – March 2022 Ensured timely deliveries and professional interaction with customers
● McDonald’s (Crew Member) Orlando, FL – September 2015 – March 2017 Delivered friendly service, took orders, and maintained clean environment Education
William R. Boone High School, Orlando, FL – High School Diploma Core Skills
● Customer Service & Guest Relations
● Conflict Resolution & Problem Solving
● Communication & Active Listening
● Empathy & Relationship Building
● Cash Handling & POS Operations
● Time Management & Organization
● Sales & Upselling
● Bilingual: English & Spanish
● Microsoft Office, Google Docs, CRM Software
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