Desktop Support & Networking Technician

Zachary L. Kaufman

***** ** ***** ***, ***. E*** Renton, WA 98058

********@***.*** (425) 761 - 3574

Education

Renton Technical College 2015 – 2016

Associates of Applied Science, Computer Networking Technology University of Washington 2011 – 2014

Computer Science and Engineering

Professional Experience

Denali Advanced Integration Redmond, WA

Desktop Support Technician 2016 – 2022

• Built out numerous workspace projects in hospital environments

• Managed inventory and supply for multiple healthcare IS/IT departments

• Utilized ticketing systems to work with end users and departments on widely varying technical needs

• Collaborated regularly with other departments and coworkers to coordinate multi-stage workflow Home Depot Tukwila, WA

Sales Associate 2014 – 2016

• Worked with customers to establish needs and connect them with relevant products

• Communicated with multiple departments to facilitate proper care for customers Technical Expertise

Hardware: A+, HP, Dell, Apple, multiple form factors (MFF, SFF, TC, AIO), Cisco, NAS, server racks Networking: Network+, OSI, TCP/IP, switches / hubs, routers, cabling, DMZ, firewall, VPN, remote access, virtual networks, LAN / WAN

Software: Windows OS (Server and Desktop), Linux distributions, Microsoft Office Suite, Word, Excel, Outlook, Exchange, PowerPoint, Access, Office 365, VMware, VirtualBox, Photoshop, GIMP, Microsoft Teams, ServiceNow, Tableau, N-able, SentinelOne, ConnectWise, Take Control, Datto Coding Languages: Java, C++, C, Assembly, Python, Racket, SQL Certifications

TestOut Windows Server Pro: Install and Configure Certified TestOut Windows Server Pro: Manage and Administer Certified TestOut Security Pro Certified

RTC Computer Network Technology Certificate of Completion Volunteer Work

Sierra Service Project McDermitt, NV / Weitchpec, CA Project Planning and Construction 2010 / 2011

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