Customer Service & Data Entry Team Lead
Resume:
Jane Amaral
Fall River, MA *****
****************@*****.***
Professional Summary
Office professional with experience in data entry and customer service and Healthcare Work Experience
Team Lead Customer Service
Liberty Utilities-Fall River, MA
August 2016 to Present
Assist customers with their billing statements, set up arrangements, discuss current programs as well as assist the customers with making payments across multiple states. I work with multiple commodities such as Water, Natural Gas & Electric. I also assist peers with accounts as needed. Take escalations regarding customers accounts when there is an issue or concern. Process commercial applications as well as process wire payments. Must troubleshoot customer issues with accounts.
Some cash handling experience.
Inbound call center. Outbound calls made as needed. Knowledge of some excel and word.
Proficient in data entry.
Processes incoming faxes and applications for new service. Multi line phone system, fax and copier use daily. Conservation Services Group
1784 North Main Street
Fall River Ma 02720
Customer Service Representative
Focusing on inbound and outbound calls to customers in reference to scheduling home energy assessments. Alpha numeric data entry.
1. 5 yrs+ laid off
PRIVATE DUTY CNA
Happier In My Home-Dighton, MA
September 2012 to October 2013
Assisted clients with daily activities, cleaning, shopping, assisted with giving medications and also taking to Dr. Appointments.
CNA Certified
Cobra Billing/CSR
AETNA INSURANCE-Fall River, MA
October 2006 to February 2007
10/27/2008-09/05/2010
Jeanne Rego 860-***-****
• Answered incoming calls from members regarding their cobra bills
• Researched any issues that members may have encountered
• Keyed in applications that came into the office for Cobra accounts
• Corresponded with Pharmacy companies to have eligibility updated
• Corresponded with dental and vision carriers on a daily basis
• Placed calls out to members during certain time frames to advise members of corrections that had to be made
• Assisted with office managers regarding member issues if needed Loan Processor
Backbay Mortgage Company-Lakeville, MA
August 2004 to September 2006
• Ordered insurance binders, titles, and payoffs
• Made copies as needed of the files to submit
• Followed up with appraisers and customers
Loan Officer
Backbay Mortgage Company-Dartmouth, MA
August 2005 to January 2006
• Assisted Homeowners in refinancing their mortgages
• Assisted homeowners in reaching their goals
Associate
Catholic Memorial Home-Fall River, MA
February 2004 to August 2004
• Provided long and short term care for residents
• Catered to the needs individually
• Assisted with the feeding, bathing, dressing and ambulating services, etc. Medical Billing Specialist
Travelers Insurance-Fall River, MA
August 2001 to April 2004
• Processed medical bills
• Made sure all data was entered correctly
• Practiced alpha numeric data
• Paid specific attention to detail
Education
Liberal Arts (Associates Degree)
Bristol Community College-Fall River, MA
2018
Skills
• Guest services
• CPT coding
• Night audit
• Office experience
• HIPAA
• ICD coding
• Medical Billing
• Sales
• Multi-line Phone Systems
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