Entry-Level Desktop Support & Help Desk

RYLAND LOVITT

Stafford, VA 540-***-**** ************@*****.***

ENTRY-LEVEL DESKTOP SUPPORT • IT HELP DESK

PROFESSIONAL SUMMARY

Customer-focused technology professional with a Bachelor of Science in Information Systems, majoring in Cybersecurity, and experience assisting customers with technology solutions. Hands-on familiarity with software installation and updates, workstation setup, printer and hardware troubleshooting, Wi-Fi connectivity, and login support. Brings strong problem-solving, communication, and service skills to an entry-level desktop support or help desk role.

TECHNICAL SKILLS

Desktop & user support: Software installation/updates; desktop, laptop and monitor setup; printer and hardware troubleshooting; Wi-Fi/internet connectivity; password and login assistance Platforms & tools: Windows; iOS; Android; Salesforce; database management; point-of-sale systems Service strengths: Customer issue resolution; needs assessment; technical product guidance; documentation and data accuracy

PROFESSIONAL EXPERIENCE

Customer Service Specialist GEICO — Fredericksburg, VA Jan 2023 – Present

Handle 80+ customer interactions daily, assessing concerns, explaining solutions, and supporting customer satisfaction.

Maintain accurate customer and billing information in service software; recognized nationally for customer satisfaction.

Solutions Specialist Verizon Wireless — Stafford, VA Jul 2021 – Feb 2022

Assessed customer needs and recommended technology solutions aligned with immediate and long-term goals.

Supported daily operations and high-value transactions; earned national recognition for sales performance and selection for a leadership development program.

Print and Marketing Supervisor Staples — Stafford, VA Jul 2014 – Jul 2021

Coordinated customer-facing print and business services with a 24-member team, contributing to approximately

$500K in annual revenue and 90% customer satisfaction/retention.

Managed competing service requests and supported small-business customers through consultative problem- solving.

Technology Sales Associate Staples Connect — Fredericksburg, VA Apr 2015 – Jul 2021

Explained technical product specifications and features to help customers select appropriate technology products and services.

Maintained customer accounts and database records; trained colleagues on customer service and sales performance.

EDUCATION

Strayer University Bachelor of Science in Information Systems, Major in Cybersecurity ADDITIONAL CREDENTIAL

Licensed Insurance Agent

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