Experienced Bilingual Call Center Customer Service Pro
Resume:
KRISTINA PREVITO RESUME
KRISTINA PREVITO
***************@*****.*** 430-***-****
CUSTOMER SERVICE & CALL CENTER PROFESSIONAL
PROFESSIONAL SUMMARY
Customer-focused call center professional with 5+ years of experience supporting customers across service, sales, appointment setting, and digital communication channels. Skilled in handling inbound and outbound interactions, responding to customer questions by phone, chat, and email, and helping customers reach clear solutions. Also experienced in translation support and communicating with people from diverse backgrounds. Dependable, adaptable, and committed to delivering a positive customer experience.
CORE SKILLS
• Customer Service & Client Support • Inbound & Outbound Calls
• Sales & Lead Engagement • Appointment Setting & Scheduling
• Live Chat & Email Support • Translation & Language Support
• Active Listening & Problem Solving • Customer Relationship Building
• Call Documentation & Follow-up • Time Management & Multitasking RELEVANT PROFESSIONAL EXPERIENCE
Call Center & Customer Support Experience 5+ Years
• Provided customer service by phone, assisting customers with questions, requests, and concerns in a professional and courteous manner.
• Supported sales activities by explaining products or services, engaging prospective customers, and helping move conversations toward the next step.
• Contacted and followed up with leads, qualified interest, and scheduled appointments based on customer availability and business needs.
• Handled customer inquiries through live chat and email, providing clear written responses and timely follow-up.
• Applied translation and language-support skills to help facilitate communication and understanding between people from different language backgrounds.
• Maintained a customer-focused approach while balancing multiple conversations, tasks, and service priorities. ADDITIONAL STRENGTHS
Professional communication • Patience and empathy • Adaptability • Reliability • Team collaboration • Remote-work readiness EDUCATION
Education details available upon request.
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