PHLEBOTOMIST

LISA HUERTAS NAVAS

469-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Experienced Phlebotomy Supervisor and Manager with experience in healthcare, phlebotomy, and laboratory experience, including leadership, staff training, specimen collection and processing, quality control, patient service, and multi-site clinical operations. Proven ability to support and train phlebotomy personnel, coordinate patient-care needs across multiple facilities, maintain specimen integrity and documentation, and follow established laboratory and safety standards. Experienced in hospital, physician-office, laboratory, Patient Service Center, Emergency Department, MedSurg, and mobile phlebotomy environments. Adaptable and dependable professional with a strong commitment to patient satisfaction, quality, accuracy, and efficient clinical operations.

CORE COMPETENCIES

•Phlebotomy Team Leadership

•Staff Training & Onboarding

•Patient Service Operations

•Patient Flow & Clinical Support

•Multi-Site Operations

•Staff Resource Coordination

•Specimen Collection & Processing

•Quality Control & Compliance

•Patient & Client Service

•Laboratory Operations

•Physician Office Support

•Emergency Department Support

•MedSurg Support

•Specimen Integrity & Documentation

•Patient Information Verification

•Laboratory Technology Systems

•Mobile Phlebotomy

•New Employee Training

•Customer Service

•Confidential Patient Information

PROFESSIONAL EXPERIENCE

WAKE MED OFFSITE AT KILDAIRE

Phlebotomist III September 2026 – Present

•Perform specimen collection for drug screens, biometric screenings, insurance examinations, and other laboratory testing.

•Process specimens according to testing requirements while maintaining accuracy, specimen integrity, and proper documentation.

•Researched and verified test and client information and confirmed written and electronic orders using laboratory technology systems.

•Accurately entered patient and specimen information to support timely laboratory processing.

•Communicated professionally with patients and client representatives while maintaining confidentiality.

•Followed established procedures to ensure accurate specimen collection, identification, and processing.

NOVANT HEALTH

Phlebotomist V / CSSO Super Float September 2022 – November 2025

•Performed specimen collection and processing procedures while supporting patient-care needs across multiple assigned facilities.

•Floated among up to five locations during a shift, adapting quickly to changing staffing, patient volume, and clinical needs.

•Supported Emergency Department and MedSurg operations while maintaining accurate specimen collection, labeling, and processing procedures.

•Assisted with the orientation and training of personnel on equipment, software, procedures, and daily responsibilities.

•Collaborated with clinical staff to ensure timely and efficient patient-care support.

•Adapted quickly to different facility workflows, teams, patient populations, and operational requirements.

•Maintained compliance with established safety, specimen-handling, and laboratory procedures.

•Provided professional and compassionate service to patients while working in fast-paced clinical environments.

QUEST DIAGNOSTICS

Phlebotomist II March 2020 – August 2022

•Performed specimen collection for drug screens, biometric screenings, insurance examinations, and other laboratory testing.

•Provided mobile phlebotomy services to Long-Term Care facilities while adapting to different patient populations and care environments.

•Processed specimens according to testing requirements while maintaining accuracy, specimen integrity, and proper documentation.

•Verified patient information and obtained required signatures following venipuncture.

•Researched and verified test and client information and confirmed written and electronic orders using laboratory technology systems.

•Accurately entered patient and specimen information to support timely laboratory processing.

•Communicated professionally with patients and client representatives while maintaining confidentiality.

•Followed established procedures to ensure accurate specimen collection, identification, and processing.

MDVIP – CHANEZ AND CHRISTIAN COX

Medical Assistant / Phlebotomist June 2018 – February 2020

•Obtained blood specimens through venipuncture and fingerstick procedures.

•Prepared examination rooms and equipment for patient visits and procedures.

•Observed and documented patient status and communicated patient complaints and concerns to the case manager.

•Recorded vital signs including temperature, pulse, and respiration.

•Provided direct patient support in a physician-office environment.

•Maintain a safe, secure, and healthy clinical environment in accordance with established standards and procedures.

•Supported efficient patient visits while maintaining professional and compassionate patient service.

METHODIST OF RICHARDSON

Phlebotomy / Laboratory Assistant — Part-Time January 2017 – August 2022

•Organized laboratory workflow by matching computer orders with specimen labels, sorting specimens, and preparing reports for delivery.

•Obtained blood specimens through venipuncture and fingerstick procedures.

•Ordered, received, and triaged incoming specimens while evaluating specimen integrity.

•Maintained accurate laboratory documentation and protected confidential patient information.

•Cleaned laboratory equipment, glassware, and work surfaces and prepared laboratory reagents.

•Followed established laboratory procedures to support accurate, timely, and high-quality testing.

•Supported laboratory workflow while maintaining accuracy and attention to specimen identification and handling requirements.

METRO STAT / SCHRYVER

Phlebotomy Supervisor March 2015 – June 2018

•Supervised phlebotomy operations while providing routine, timed, and on-call phlebotomy services.

•Trained staff and new hires on job responsibilities, phlebotomy procedures, and required skills.

•Provided hands-on support and guidance to phlebotomy personnel to promote quality and consistency in specimen collection.

•Monitored specimen collection documentation, including initials, dates, and collection times.

•Supported quality assurance by following department procedures and testing schedules and maintaining quality control logs.

•Identified and reported process changes needed to maintain quality and compliance.

•Assisted staff with phlebotomy procedures and reinforced proper collection and documentation practices.

•Maintain a professional and patient-focused approach while supporting daily phlebotomy operations.

TRINITY CLINICAL LABORATORIES

Phlebotomy Manager September 2011 – February 2015

•Managed daily phlebotomy operations while providing hands-on support for specimen collection and laboratory workflow.

•Trained staff and new hires in phlebotomy skills, job responsibilities, and department procedures.

•Provided guidance and support to phlebotomy personnel to maintain quality and consistency of services.

•Monitored specimen collection documentation and ensured accurate recording of collection times and required information.

•Maintained quality standards by following department procedures and testing schedules.

•Recorded quality control information and identified and reported changes needed to maintain operational and clinical standards.

•Provided routine, timed, and on-call phlebotomy services as required.

•Supported efficient laboratory operations while maintaining patient safety, specimen integrity, and established procedures.

AMERICAN RED CROSS

Phlebotomist January 2003 – August 2011

•Collected blood donations safely and efficiently while following established safety and collection protocols.

•Prepared donor areas, equipment, and supplies for blood collection.

•Verified donor information to ensure accurate and complete records.

•Properly labeled and stored collected specimens.

•Maintained accurate donors and collection of documentation.

•Provided professional and compassionate service to donors throughout the collection process.

•Followed established safety, infection-control, and blood-collection procedures.

•Maintain an organized and safe collection environment.

CERTIFICATIONS

NHA Phlebotomy Certification

CPR / BLS / AED Certified

Registered Surgical Technician-Allied Health

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