Administrative Assistant - CRM & Data Entry

Ethan Alexander Dumas

Administrative & Executive Assistant CRM & Data Entry

Misamis Oriental, Philippines +63-908-***-**** *******************@*****.*** LinkedIn Gmail English (Fluent) Tagalog (Fluent) Cebuano (Native) Facilitate a structured 12-week on-boarding and training pipeline for global teams, following established scripts and workflows to ensure consistency.

Coordinate and deliver one-on-one coaching sessions and scheduled check-ins for a weekly cohort of 34+ local and international participants, using Zoom and Microsoft Teams. Complete regular follow-up and performance feedback to keep participants engaged and progressing, a workflow directly transferable to lead nurturing and CRM follow-up tasks. Adapt communication style to bridge language and cultural barriers, supporting a high volume of inquiries and interactions with accuracy and professionalism.

Bachelor of Applied Science in Information Technology - Software Engineering — Ensign College (In Progress) PathwayConnect Program — BYU-Pathway Worldwide (May 2025 – December 2025) Relevant Coursework: Spreadsheets and Data, Professional Writing, Programming (Python & GitHub) Senior High School Diploma (STEM) — AMA University (Graduated January 2022) A results-driven professional with experience across executive support, operations, and performance coaching, known for quickly learning new systems and procedures that are tasked and consistently producing accurate, high- quality work. Thrives under pressure, works independently, and brings the same high standard to every task. Combines strong attention to detail with a genuine eagerness to learn, staying productive and engaged even in fast- paced, high-volume environments.

PROFESSIONAL SUMMARY

In-Field Mentor/Tutor Missionary Training Center October 2025 – October 2026 EXPERIENCE

Executive & Administrative Support: Managed email correspondence and calendar coordination on behalf of senior leadership, ensuring timely responses across a high volume of contacts. Cold Outreach & Sales Development: Conducted daily cold outreach, engaging 10+ new contacts; comfortable initiating conversations and qualifying prospects in fast-paced environments. Data Entry & Database Management: Entered, verified, and cross-checked records into company databases, maintaining accuracy across large volumes of data and organized digital filing systems. Client & Cross-Cultural Communication: Clear, professional written and verbal English communication with diverse, international clients.

Technical Tools: Google Workspace, Microsoft Outlook & Teams, Acuity Scheduling, Zoom, CRM/spreadsheet-based data systems, QuickBooks, Monday.com

CORE COMPETENCIES

Executive Assistant & Operations Team Lead Philippines Urdaneta Mission Office February 2024 – April 2025 Conducted online research, gathered and compiled relevant information, and prepared reports, presentations, spreadsheets, and business documents to support projects and day-to-day operations. Managed email correspondence and calendar to schedule appointments, virtual meetings, and administrative operations on behalf of senior leadership, maintaining timely communication and accurate scheduling. Organized and maintained electronic records, performed accurate data entry and record-keeping, and updated information across company databases, internal CRM systems, Microsoft Office, and Google Workspace. Processed and organized invoices, expense reports, and administrative documentation, ensuring accurate records and timely submission.

Data Entry Clerk TradeKorea August 2022 – February 2023 Performed data entry and record-keeping using QuickBooks, spreadsheets, and company databases, while proofreading, reviewing, and verifying client information to ensure consistency and accuracy. Provided general administrative support as needed, maintaining organized digital and physical filing systems while handling sensitive information with confidentiality and discretion. EDUCATION

LANGUAGES