Intensive Case Management and Crisis Intervention

Samantha Jarquin

**** ******* ****** **

Brooklyn NY 11221

347-***-**** *********@*****.***

OBJECTIVE: To provide value and integrity to an organization utilizing my communication and leadership skills SUMMARY OF QUALIFICATIONS

• Strong oral and written communication skills

• Independent, self-motivated, organized

• Solid interactive skills and ability to build rapport with clients PROFESSIONAL EXPERIENCE

Endeavors 08/2023-Present

Intensive Case Manager Brooklyn, NY

• Conduct weekly in-person home visits for the first 60 days (about 2 months) of Level 3 PRS case.

• Monthly contacts for remainder of PRS to stabilize placement and assessing safety and appropriateness of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors.

• Provide crisis intervention, safety planning, family preservation and additional therapeutic support.

• Carry a maximum caseload of 3 Level 3 PRS cases.

• Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities.

• Facilitate workshops, meetings, or conferences associated with the program, including, creation, management, and delivery of culturally centered instruction, and orientation materials to clients.

• Actively establish, enhance, and maintain liaison relationships with key government agencies, and non-profits/ community organizations.

• Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency.

• Meet or exceed program productivity expectations on a regular and sustained basis.

• Other duties as assigned.

Impacct Brooklyn 07/2014-07/2023

Case Manager Brooklyn, NY

• Provided screening and problem-solving for clientele; engaged and assisted clients in general case management.

• Ensured integrity and confidentiality of all client information.

• Provided holistic and comprehensive case management services to all clients including individual money management, and tenant education, manage a caseload of 15 to 20 clients.

• Provided best practice due diligent individual comprehensive intensive case management services to clients with co- occurring disorders such as mental health, substance abuse and HIV.

• Developed with mutually client identified, bi-annual treatment service plans and objectives, complete bi-annual treatment assessment of service needs and annual psychosocial.

• Assisted clients in advocating and obtaining benefits, entitlements, and legal services, provided crisis intervention services, if necessary, refer clients for psychiatric assessment.

• Responsible for care coordination; assisting clients in obtaining independent living, Responsible to maintain community partnerships with all medical providers, treatment centers, detox, and rehabilitation programs.

• Documentation of all contact and services in compliance with HASA contract and agency standards. Impacct Brooklyn 02/2011-07/2014

Office Manager Brooklyn, NY

• Engaged positively with clients, staff, and administration daily.

• Provided screening and problem-solving for clientele.

• Provided appropriate resources to clients as needed.

• Engaged and assisted clients in general case management.

• Was Responsible for data entry and maintenance of record accuracy.

• Ensured integrity and confidentiality of all client information, maintained departmental communications.

• Developed schedule tracking system to ensure compliance, completed timely monthly reports.

• Interfaced with community agencies and vendors.

• Participated in interdisciplinary staff case conferences. EDUCATION

Boricua College

Master of Science: Human Services 09/2020-Present

Bachelor of Science: Human Services 09/2015-05/2019 Associate degree, Liberal Arts 03/2011- 06/2014

Brooklyn, NY

Martin Luther High School 09/2005 - 06/2010

High School Diploma Received Maspeth, NY

SKILLS

• Bilingual: Spanish/English fluency

• Microsoft Office Suite, Foothold Technology AWARDS EHR software

• Case Management Certification March 2017

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