Veterinary, Client Service Receptionist, Data Entry Specialist

Summary

Dedicated professional with several years of customer service experience in veterinary clinics, financial institutions, and educational settings. Skilled in client communication, appointment scheduling, and animal care, with a proven ability to handle confidential information and resolve client issues. Strong multitasking abilities and a passion for both human and animal healthcare environments.

Work authorization

Authorized to work in the US for any employer

Work experience

Receptionist

Barclay Hills Animal Clinic • Oregon City, OR

March 2024 to January 2025

• Answered phones and provided customer service to clients via phone, email, and in person, improving client satisfaction and communication efficiency.

• Scheduled appointments and maintained patient records, ensuring accurate data input and timely access to information for veterinary staff.

• Sent and received patients' records from other clinics, streamlining information exchange and supporting continuity of care.

• Performed data input for patient and appointment records, enhancing record accuracy and clinic organization. Veterinary Technician

Hope Animal Hospital • Molalla, OR

November 2020 to March 2023

• Assisted veterinarians with animal care, medication administration, and treatment, supporting efficient and compassionate patient care.

• Handled receptionist duties including booking appointments, answering phone calls, and addressing client questions to ensure smooth clinic operations.

• Filled prescriptions and provided customer service, improving client satisfaction and medication accuracy.

• Cared for animals by administering treatments and monitoring patient health, contributing to positive patient outcomes.

Home Caretaker

Kendoll Home

July 2016 to November 2020

• Raised and cared for two daughters, including managing their online schooling, fostering academic growth and personal development.

• Managed home finances, cleaning, and caretaking of home and property, ensuring a safe and organized living environment.

• Maintained and operated a small hobby farm, supporting animal care and property upkeep. Teller/ Member Representative

Clackamas Federal Credit Union • Molalla, OR

July 2014 to January 2016

• Discussed and assisted with financial support and problem solving for members, enhancing member satisfaction and retention.

• Provided account services by receiving deposits, loan payments, cashing checks, issuing withdrawals, and recording night and mail deposits, ensuring transaction accuracy.

• Answered questions in person or by phone, referring customers to additional credit union services to meet diverse financial needs.

Jill Kendoll

+1-503-***-**** / *********@*****.*** / Dallas, OR 97338

• Cross-sold credit union products by informing members of new services and promotions, increasing product adoption and engagement.

• Completed special requests such as closing accounts and processing orders for checks, delivering personalized service.

• Reconciled cash drawer daily, maintaining accuracy and minimizing discrepancies.

• Instilled members' confidence and protected credit union operations by keeping information confidential, upholding trust and compliance.

Sales Associate/Kennel Attendant/Groomer Assistant The Grooming Barn

June 2011 to July 2014

• Ran dog boarding facility and retail department, coordinating daily operations and supporting smooth workflow.

• Provided customer service over the phone and in person, interacting with numerous customers daily to address needs and inquiries.

• Handled and balanced cash till and groomers' separate payments daily, ensuring financial accuracy and accountability.

• Fed, exercised, medicated, and cared for pets during their stay, maintaining high standards of animal welfare.

• Cleaned kennels, runs, grooming area, floors, exercise yard, and laundered bedding and towels, ensuring a safe and sanitary environment.

Teacher's Assistant

Silver Falls School District • Silverton, OR

September 2008 to January 2011

• Assisted in daily lesson plans and taught lessons, supporting classroom instruction and student engagement.

• Provided one-on-one help to students, including those in special needs classrooms, enhancing individualized learning.

• Supported teachers' needs by preparing materials and managing classroom activities, contributing to a positive learning environment.

Veterinarian Technician

COMPANION PET CLINIC • Woodburn, OR

September 1998 to September 2008

• Performed diagnostic tests and x-rays, supporting accurate diagnoses and treatment planning.

• Prepared animals and instruments for surgery, ensuring sterile conditions and readiness for procedures.

• Administered medications, vaccines, and treatments, and provided emergency first aid or general nursing care, improving patient outcomes.

• Restrained animals for examination or treatment, ensuring safety for staff and patients.

• Administered anesthesia and assisted during surgery, supporting veterinarians in complex procedures.

• Educated animal owners on home care, improving compliance and patient recovery.

• Assisted veterinarians as needed, contributing to efficient clinic operations and quality patient care. Education

High school diploma

Oregon City High School • Oregon City, OR

January 1990 to January 1993

Skills

Veterinary receptionist experience Medical scheduling X-ray operation Faxing Administrative experience within finance industry Clear verbal communication Animal Care Customer communication Confidential information handling Zoom Records management Classroom management Medical office experience Veterinary Technician Experience Computer skills Time Management Critical Care Experience Hospital experience Desktop applications Phone communication Invoice processing Dog Training Cash handling Experience with children Appointment scheduling Windows School policy and procedure enforcement Photocopying Phone answering OSHA Laboratory experience Surgical preparation Working with people with disabilities Caregiving Task prioritization Organizational skills Multi-line phone systems Medical terminology Teamwork Scanning Filing Anesthesia monitoring Typing Data entry Providing product information Pet Grooming Kennel Experience Microsoft Outlook Client education Mail processing Administrative experience within education industry Customer complaint resolution Triage Escrow Phone etiquette

Languages

English

Certifications

Driver's License

October 2023 to October 2031

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